Rivard Buick GMC

Great Customer Service! I dealt with Dan, Mike and Troy all of which were extremely professional and helpful! After purchasing 4 new tires and getting them aligned there was I dealt with Dan, Mike and Troy all of which were extremely professional and helpful! After purchasing 4 new tires and getting them aligned there was an issue that was resolved immediately! Would highly recommend Rivard to everyone! More

Routine maintenance Came in for routine maintenance. While rotating the tires, they found nails in two tires. Thankfully they were able to repair tires and didn't have to Came in for routine maintenance. While rotating the tires, they found nails in two tires. Thankfully they were able to repair tires and didn't have to buy new ones and their service prevented me from having a blow out on the highway somewhere. More

Great service & freindly staff They accomplished the work as requested and kept me informed as to the progress. Said would take two hours, when got close to the time, explained the They accomplished the work as requested and kept me informed as to the progress. Said would take two hours, when got close to the time, explained the delay. More

Courtesy, attentive and thorough Service leadership is phenomenal; Troy is the man. . Bob and Carlos are the best. Always putting the customers priorty number one. Sales team alwa Service leadership is phenomenal; Troy is the man. . Bob and Carlos are the best. Always putting the customers priorty number one. Sales team always have gone over and above to make my purchasing experience a pleasure. This is why I don’t shop around. More

Took longer than it should have Love the truck. The buying experience not so much. I wasn’t shown anything on my truck it was here’s the keys and go test drive it. No “here are the Love the truck. The buying experience not so much. I wasn’t shown anything on my truck it was here’s the keys and go test drive it. No “here are the features”or “this is what these do”. Then they don’t haggle at all. I got up to leave over $800 which was the amount that was over what I was preaproved for (it was a Saturday so couldn’t get my bank to send over higher preapproval.) They didn’t abt an eye at that. Low balled me on my trade in then listed it 4K over what they gave me saying that they don’t sell ( it sold within a week of being on their website). Then the sales rep messes up on the numbers and I have to pay $951 instead of the $800 that I had been told before. So ok I’ll pay it because I don’t want to have to make an additional trip back out there on Monday. The sales rep messes up on my paperwork and has to redo it twice. It ended up taking several hours and this is with a pre approval. Then I show the sales rep the email from their dealership saying that if I buy a car I get $100 of an accessory. She tells me that she knows nothing of this and to find out another time because the service department is closed. So I email her the next day then the next day no response. Why because she already got the sale so I mean nothing anymore. So I email the dealership and let them know how I feel. So they must’ve said something because then she calls me back saying that I need to order the accessory through the service department. Ok then things are finally going my way right? Wrong. I order it then drive out later that day to get it. It’s a $100 sun visor for my truck (overpriced I know but hey it’s Florida and I need one). So I leave work early drive my truck up there to get it should be quick and easy because I have a $100 off of a $100 right? Wrong again I get there and they tell me my sales rep should’ve taken care of this when I bought the truck. I said she didn’t know what to do with it. They told me to go to her and have her do what she was supposed to do. So I’m mad at that point and went to find her. Luckily I spoke with a taller guy 30’s working there maybe a manager I explained the situation to him and he told me it’s supposed to be done at time of sale. He was helpful though and took me back over to the parts and services department and told them to give it to me for $7 the sales tax on it. Overall a nightmare. Like I said love the truck so far but not the dealership or experience. Oh and the survey on the buying experience she had me fill out in front of her. Talk about difficult to be honest when that person is watching you fill it out. More

Overall easy and efficient I saw a truck on their website that I liked, we talked over email and started negotiations. Upon arrival in person they greeted me, and worked with me I saw a truck on their website that I liked, we talked over email and started negotiations. Upon arrival in person they greeted me, and worked with me on a fair deal for a good truck. Cannot complain. Steven was a non pushy, educated salesman. More

Service Bob Scaggs is an outstanding individual and service writer. One of the main reasons I purchase my trucks from Rivard GMC. Highly recommend Rivard for Bob Scaggs is an outstanding individual and service writer. One of the main reasons I purchase my trucks from Rivard GMC. Highly recommend Rivard for sales and service. More

Great Staff Our regular salesperson was out sick. No problem. We took our lease in. Worked with Mr.Steven Royall. Always pleased with the hospitality Rivard Buick Our regular salesperson was out sick. No problem. We took our lease in. Worked with Mr.Steven Royall. Always pleased with the hospitality Rivard Buick GMC gives us. I would recommend this dealership to anyone. More

Great service but couldnt solve my issue Great courteous customer service but despite me purchasing my vehicle from Rivard,they couldnt find what was causing or fix my issue with my truck. Ho Great courteous customer service but despite me purchasing my vehicle from Rivard,they couldnt find what was causing or fix my issue with my truck. Hopefully it will not become a major deal. More