Rivera Toyota of Mt. Kisco

Service, communication, and professionalism was fabulous, as usual. Mike was in constant contact with me during the process, and answered any and all questions I had. as usual. Mike was in constant contact with me during the process, and answered any and all questions I had. More

My first time coming for service at Mt. Kisco Toyota. Got there at 11:00am on a Saturday, and didn’t get out until 1:45pm. Almost 3 hours for a routine 10k mile service. The lot attendant that greeted me was there at 11:00am on a Saturday, and didn’t get out until 1:45pm. Almost 3 hours for a routine 10k mile service. The lot attendant that greeted me was really great, I just didn’t like that I had to wait almost 3 hours. 2 hours in, and I had no updates from my service advisor. I used to work for a Toyota dealer, and even after covid and on saturdays, it doesn’t take this long. Unfortunately, probably the last time I come to Mt. Kisco Toyota. More

I usually have a very good experience . Last weeks experience was a bit confusing at first. Made an appointment with Antony and got Vilma. My conversations with Vilma were a bit too fast and not very experience was a bit confusing at first. Made an appointment with Antony and got Vilma. My conversations with Vilma were a bit too fast and not very clear. My previous Service Adv. Michael Kaminski and Ron Odrgaard were easier for me to understand. More

Vilma was my contact person in the service department. She is charming, pleasant, and patient. The highlander runs much smoother and the new brakes are a pleasure. She is charming, pleasant, and patient. The highlander runs much smoother and the new brakes are a pleasure. More

Excellent team at Rivera Toyota. Rating woukd have been Excellent team at Rivera Toyota. Rating woukd have been 5 star if not for my being passed on to third party BoA for financing the purchase. My re Excellent team at Rivera Toyota. Rating woukd have been 5 star if not for my being passed on to third party BoA for financing the purchase. My request and application was for Toyota Financial services for financing. Not happy about this! More

This was for the fuel pump recall so I was advised it had to be done daytime, with my car left at the dealership during the workday. It required my taking the train after dropping the car off, and taking a to be done daytime, with my car left at the dealership during the workday. It required my taking the train after dropping the car off, and taking a taxi to work, and doing the same in reverse to pick it up. This was an additional expense, and loss of work time (I am an hourly worker), which could have been avoided if there had been an option to complete the repair on a Saturday. The Car Wash voucher offered was for locations over 15 miles from my home. More

Very good service. I would recommend the service department to anyone who needs to service their Toyota. Reliable and friendly associates work there to ensure quality. department to anyone who needs to service their Toyota. Reliable and friendly associates work there to ensure quality. More

Always a pleasure to work with the service team at Mt. Kisco! Fast, efficient and always fair. We also appreciate the attention to detail as well as the personalized service. Kisco! Fast, efficient and always fair. We also appreciate the attention to detail as well as the personalized service. More

Awesome dealership, I am extremely happy with the service these professionals provide me with. My Venza have close to 150k mile and it run like the first day I bought it. You guys are awesome. Thank you for these professionals provide me with. My Venza have close to 150k mile and it run like the first day I bought it. You guys are awesome. Thank you for a great svc you provided me over the years. More

Scheduling was very easy. My service was for a fuel pump recall and my Service Advisor, Mike Kaminski, was very helpful in arranging for a loaner car. He called me when he said he would, my car was ready w recall and my Service Advisor, Mike Kaminski, was very helpful in arranging for a loaner car. He called me when he said he would, my car was ready when he said it would be and he was professional and courteous. My one concern is that Mike called to tell me the technician did a 21 point inspection and that I needed front brakes and engine and cabin filters. I told him I appreciated that information, but, the cabin filter had been replaced within the past month. He offered that the technician probably saw the engine filter needed replacement and assumed the cabin filter did too. He also said there was a "special" on the purchase of the two filters. Again, I appreciated the information, but, not sure I feel comfortable that the advice was fully correct. I did tell Mike that I will have my front brakes checked at my daughter's business, an Aamco Franchise, and replaced, if necessary. Also, I will have the filters checked, again. More