Rizza Cadillac Buick GMC

My experience with Rizza Cadillac started off great, which makes this situation even more disappointing. I was promised top-tier service when purchasing my brand-new 2026 Cadillac Lyriq. I was specifica which makes this situation even more disappointing. I was promised top-tier service when purchasing my brand-new 2026 Cadillac Lyriq. I was specifically told that I would never need to drive my car in for service—that they would pick it up and provide a loaner vehicle whenever service was needed. Fast forward just two months later, my brand-new vehicle already needs service, and I’m now being told there are no loaner cars available. This directly contradicts what was promised at the time of sale and feels like a classic case of great sales talk followed by poor follow-through. On top of that, I was never fully informed or properly educated about the vehicle itself. For a car at this price point and a brand-new model, I expected a thorough explanation and a premium ownership experience. Instead, I feel misled and unsupported. Buying a luxury vehicle should come with luxury service—and unfortunately, Rizza Cadillac has not delivered on what they promised. More

My wife and I recently bought a GMC Acadia AT4 from Rizza Cadillac GMC, and we couldn't be happier with our experience! From the moment we reached out online to the day we drove off in our new car, the staff Cadillac GMC, and we couldn't be happier with our experience! From the moment we reached out online to the day we drove off in our new car, the staff was absolutely fantastic. Mary Mansour called us to set up our appointment, and she was a joy to work with! She was incredibly flexible with our schedule and made everything so easy. Honestly, I was expecting a typical high-pressure sales pitch, but Mary was refreshing and a big reason we decided to visit Rizza GMC in the first place. When we arrived, we were introduced to Anthony Rizza, who was super friendly and really took the time to understand what we were looking for and our budget. We were both really impressed with his knowledge of the vehicles and all their options. As first-time GMC owners, we felt welcomed and excited about our choice! And then came the part that usually makes people nervous—the sales and financing process. But not at Rizza! Anthony and his team made that part incredibly smooth and stress-free. We can’t say enough good things about how impressed we were with the entire process, especially with how Anthony took care of us. As someone who works in customer service, I truly appreciate great client interaction, and I’m so grateful we had both Mary and Anthony to guide us through everything. It was top-notch customer service all the way! Brian and Jennifer Swaw More

Anthony Rizza and the service department are super and come see Tony Rizza to buy your next vehicle come see Tony Rizza to buy your next vehicle More

Larry Papp was amazing ! He had awesome customer service and took good care of my family for the holidays ! Merry Christmas Larry ! He had awesome customer service and took good care of my family for the holidays ! Merry Christmas Larry ! More

Larry Papp was wonderful to work with throughout this process. Ken and Matt were also a pleasure to work with. process. Ken and Matt were also a pleasure to work with. More

Thank you Larry Papp. Rizza Cadillac will be my go to place for cars and service. Rizza Cadillac will be my go to place for cars and service. More

Great Dealership Larry Papp was excellent he made the lease transition from lease to buyout smooth Finance Dept and rest of the staff 10 ! Great Job ! Also forgot to mention John in Service Dept . lease transition from lease to buyout smooth Finance Dept and rest of the staff 10 ! Great Job ! Also forgot to mention John in Service Dept . More

I purchased a 2025 Cadillac Escalade ESV V-Series from Rizza Cadillac - GM Jim Allgretti last week 8/26/25. I live in Texas and I purchased the car over the phone, email, and texting. During the sale Ri Rizza Cadillac - GM Jim Allgretti last week 8/26/25. I live in Texas and I purchased the car over the phone, email, and texting. During the sale Rizza confirmed the car had 4 miles with no damage and was in perfect condition. Rizza Cadillac was paid in full through financing and the car shipped to me and was delivered on 8/31/25. Upon receiving the car through transport truck we discovered paint damage throughout the car. This was not caused by the transport company and it was determined it was like that when Rizza sold it to me. I’ve had the local Cadillac dealership in Houston look at it yesterday and they told me it came from the factory like that and Rizza had to have known about it, but sold it anyways. Jim Allgretti the GM told me they would not take the car back and that I would have to deal with GM Warranty. I paid over $200k, $20k over invoice for the Escalade and they will not admit what happened and are leaving me high and dry to figure it out myself. I’ve begged them all day today to please in good faith take it back and let me start over, I was told no that it’s minor and can be repaired through warranty. I’ve had two experts tell the the entire car has paint damage due to some sort of industrial exposure during clear coating. That’s major damage not minor. All I’ve asked is to take it back and not leave me with a lemon due to the paint being damaged. Buyer beware!!! More

Larry Papp is the best I’ve bought plenty of vehicles from him go see him for your next vehicle. Kenny and Jimmy got me a great deal on trade. Matt in finance was super fast and friendly as well from him go see him for your next vehicle. Kenny and Jimmy got me a great deal on trade. Matt in finance was super fast and friendly as well More

Pleasant and comfortable experience with Larry Papp and co-workers. Would recommend to family and friends. co-workers. Would recommend to family and friends. More