Rizza Cadillac Buick GMC

On December 20th, 2021, I had my 2015 GMC Terrain towed here after it broke down the night before. I wasn’t to worried because we had decided to purchase the extended warranty from them when we decided to here after it broke down the night before. I wasn’t to worried because we had decided to purchase the extended warranty from them when we decided to buy the car after the lease was up. The next day John, guessing he’s the service manager calls me and starts asking me about the oil and did I have the service records. I advised I could get them. He commences to “advising” me of what “he” thinks the warranty company would say or do based on his 17 years of experience. I honest did not have a good feeling about his advise and told him I would be towing my care elsewhere for a second opinion. As you can imagine this didn’t make him happy at all and he was like well you still owe me for the diagnosis. Really, you didn’t diagnose anything. He then reluctantly agreed to waive the fee and said your keys will be at the service window for pick up. During the course of the conversation I had even asked to speak to the GM and he said my GM will not be calling you. After having it towed to DARCY in Joliet, I was called by Pete the service advisor, who immediately came across as a customer advocate. He apologized and emphasized they would get to work to find out what happened and keep me updated throughout the process. Needless to say, after actually DIAGNOSING the problem they asked me to get them my service records. Low and behold the adjuster comes out and shortly thereafter the claim was approved. The engine was replaced and my car was up and running. Thankfully I didn’t listen to the expert John. I honestly hope their calls are recorded and someone in leadership, maybe GM, takes the time to listen to them. They will hear “ my hands are tied, my guys gotta get paid. They missed out in 6k plus paid claim. This would be clear lesson in how to NOT talk to your customers. Do I say again this is the warranty they sold me. Remember, if you are ever unsure, get a second opinion, you could up saving yourself some serious money. More

The deal ship did a good job on My vehicle and my wife said good customer service. said good customer service. More

Great work fast. I'll be a repeat customer for sure. Hopefully no more issues. Hopefully no more issues. More

Excellent service and fast. Great customer service very informative Convey caring and compassionate services will you services again informative Convey caring and compassionate services will you services again More

First time using service at Rizza Cadillac Buick GMC and was very pleased. I received a friendly greeting and Danielle was great. She quickly diagnosed the issue, worked with the warranty company, and pro was very pleased. I received a friendly greeting and Danielle was great. She quickly diagnosed the issue, worked with the warranty company, and promptly let me know the plan. I received a courtesy ride home while they changed my oil and inspected the car for any issues. I was informed that a part was needed and as a result I picked up my car after the oil change. When the part came in I received a text and call and my service was scheduled the next day. The service was fast and no issues since. Again Danielle was very friendly, knowledgeable, and kept me Informed. More

My right front tire went flat in my garage due to nail in the road on a Monday morning, January 3rd this new year, 2022. First thing I drove my 2014 silver ATS Cadillac over to Rizza in Tinley Park where the road on a Monday morning, January 3rd this new year, 2022. First thing I drove my 2014 silver ATS Cadillac over to Rizza in Tinley Park where I always get great service. Danielle O’Connor ordered me a set of Good Year tires, got me a ride home, and the very next morning on that Tuesday, Rizza came and picked me up, and took me there where my Cadillac was waiting for me with a brand new set of Good Year tires! Saved me money too, as Danielle worked with my GM Rewards, and my coupon, to get the price down by a lot! Here’s to the great service one more time at Rizza Cadillac! More

All maintenance was performed and completed as requested. Great customer service from start to finish. Great customer service from start to finish. More

Even though extra services were recommended & done I was still in and out extremely quick still in and out extremely quick More

Nick B was awesome! We love our new Terrain! Highly recommended!! Knowledgeable and friendly! A+++ recommended!! Knowledgeable and friendly! A+++ More

Will NOT honor warranty on New Noisy brake pads for Caddy ESV from GMC not acceptable to customer. Customer provided videos of proof of how noisy brakes are and was told there was nothing they could do abo ESV from GMC not acceptable to customer. Customer provided videos of proof of how noisy brakes are and was told there was nothing they could do about VERY LOUD, Sqreech the brake pads make. Customer has complained every since the pads were first put on the truck. Who!!!!??? wants to drive around with nice, expensive vehicle or an inexpensive vehicle with loud brakes. The vehicle didn't sound like that before being brought in for service on the brakes. Customer has been coming to Rizza Cadillac for years, with previous Cadillac truck. I will take this complaint as far as necessary. I even asked for a refund so I could go somewhere else where brake pads that DO NOT make noise can be installed and was blatantly told, NO, by Tom, what do you expect us to do...it is what it is. I pay very good money for service and I expect good results or solutions. Not Happy At All!!! More