Rizza Cadillac Buick GMC

This was my best experience I've ever had.. When servicing a vehicle. John howard was so helpful. He treated me like family. I would definitely come back to him again! John really cared about my sit servicing a vehicle. John howard was so helpful. He treated me like family. I would definitely come back to him again! John really cared about my situation. Thank u so much! I couldn't be happier with the service! More

Disappointed Should have told t would take 3 hrs. to complete. Was add on from oil change. knew about the increase in price. Could have husband pick me up. Should have told t would take 3 hrs. to complete. Was add on from oil change. knew about the increase in price. Could have husband pick me up. More

This was my second purchase from Rizza Buick GMC Larry was very professional and helpful. He was very knowledgeable to all my questions. I would highly recommend him to my friends and family. Top not Larry was very professional and helpful. He was very knowledgeable to all my questions. I would highly recommend him to my friends and family. Top notch! More

I’m was Happy my car was fixed but not happy when the svc adv told me my computer had to be Recalibrated not true adv told me my computer had to be Recalibrated not true More

Ryan asked me to change my first review because the unsatisfactory service was not entirely his fault. I did but that was a mistake as the issues were never resolved and to be brief the weatherproof ma unsatisfactory service was not entirely his fault. I did but that was a mistake as the issues were never resolved and to be brief the weatherproof mats that we’re in the car when purchased were not in car when vehicle was picked up, the key to lug nuts not in car and told us he would order it for us then he changed his story and now he wants me to take my time to get the car serviced to have the lug nuts removed. I received an onstar email stating my tires were low and needed air? Then my husband had to fill the windshield wiper container. This is all supposed to be checked BEFORE the client picks the vehicle up. This is only a few of the issues. There are others such as the incomplete installation of trailer hitch for which we never received the cover. I call him today and was treated with such unacceptable service. I am beyond disappointed. More

Additional services suggested are over priced, I learned today that the ac delco cabin filter can be purchased for $15 and the owners manual gives the instructions of how to install it I was quoted $78 to r today that the ac delco cabin filter can be purchased for $15 and the owners manual gives the instructions of how to install it I was quoted $78 to replace it. More than the price of the oil change More

The employees were All so friendly and helpful! Not only was our salesman kevin helpful and kind but our finance guy was wonderful!also Jim Allgreti was a great help.. It was a pleasure doing business at was our salesman kevin helpful and kind but our finance guy was wonderful!also Jim Allgreti was a great help.. It was a pleasure doing business at rizza cadillac and i LOVE my car and the beautiful quality. I couldn’t be happier! More

They were polite and easy to work with. Dan worked hard to keep everything moving along. Dan is also very polite and respectful when speaking with you. to keep everything moving along. Dan is also very polite and respectful when speaking with you. More

Purchase of 2020 XT5 Both John O’Connell (Sales Consultant) and Jay Bakr (Manager) were extremely responsive to all my inquires, demonstrated solid product knowledge and s Both John O’Connell (Sales Consultant) and Jay Bakr (Manager) were extremely responsive to all my inquires, demonstrated solid product knowledge and skillfully guided my decisions on specific features I was considering. An excellent buying experience. Additionally Joe (in Finance) was delightful to work with. I would recommend this team to any future Cadillac buyer. More

I was forgotten about Waited 2hrs after appointment time checked got garbage explanation it hadn't been touched/plugged into get error code during that timeframe I know it Waited 2hrs after appointment time checked got garbage explanation it hadn't been touched/plugged into get error code during that timeframe I know it takes 2 seconds to plug into reader for diagnosis not 2hrs would have been longer if I didn't go to service rep. Very disappointed I was forgotten about!!! We all make mistakes (in this case forgetting) just admit to it don't give me some "spin" to my face I try my best to live my Christianity and know about the importance of forgiveness. I've never had any problems previously with this service department or the rep I understand mistakes can happen. More