Rizza Cadillac Buick GMC

Extremely Disappointing Experience – Rude and Unprofessional Staff I had an incredibly disappointing experience at Rizza Cadillac in Tinley Park, specifically with their parts department. From Unprofessional Staff I had an incredibly disappointing experience at Rizza Cadillac in Tinley Park, specifically with their parts department. From the moment I walked in, I was met with complete disrespect by an employee named Dave. His very first words to me were, “Are you here to waste my time or are you actually going to buy something?” — a completely inappropriate and unprofessional way to greet any customer, let alone someone who came in intending to do business. I was shocked at how aggressive and rude his tone was throughout the interaction. I asked if there was a manager I could speak to, and Dave flatly told me there wasn’t anyone available. That turned out to be false — I did eventually find a manager on site. Unfortunately, the manager showed no interest in resolving the situation or even acknowledging the seriousness of how I was treated. He simply shrugged it off and told me there was nothing he could do. It’s incredibly frustrating to walk into a reputable dealership expecting professionalism, only to be treated with blatant disrespect and indifference. Rizza Cadillac seriously needs to address the behavior of their staff, particularly in the parts department. No customer should ever be made to feel disrespected or dismissed the way I was. I strongly urge anyone considering doing business here — especially with the parts department — to proceed with caution. Customer service clearly isn’t a priority at this dealership. More

Mary Lamarca Aguilar is the best! She is new to the dealership but has 17 years experience. No high pressure tactics. Was in and out with a new car in 2 hours! She is new to the dealership but has 17 years experience. No high pressure tactics. Was in and out with a new car in 2 hours! More

Good Fast service in and out. Went to dealership for and oil change on my 2021 Buick came out with a brand new 2025 Buick Envision. this was due to the nicest, no pressure sales p Went to dealership for and oil change on my 2021 Buick came out with a brand new 2025 Buick Envision. this was due to the nicest, no pressure sales person , Mr. Kerry Washburn. Thank you Kerry for your help and also thank you for continuing to check on me and the car to make sure we are doing ok. Best wishes to you Kerry. I will make sure I stop by to say hi on my next maintenance service appointment. More

Purchased a 2020 Chevy Blazer with a CPO warranty nine days later I couldn’t go in reverse they gave me a loaner car for a couple of weeks and told me that they flushed the trans which would not fix the days later I couldn’t go in reverse they gave me a loaner car for a couple of weeks and told me that they flushed the trans which would not fix the problem (waste of time) and gave it back. A couple of weeks later it happened again and this time they didn’t find “anything wrong” with my Blazer. I took it to Currie Motors in Forest Park where they said it was something wrong with the trans. Now Rizza states I don’t have a warranty after countless times I bought my car for service. Finance guy wrote up the contract as an “as is” purchase which was not the case when I bought it so, please watch out they will talk and talk and have you signing some xx you didn’t agree on. Greg and Josh are very unprofessional Greg P. acts as if he’s going to help but he’s the one that sold me the lemon of a car. Greg was so scared to lose his job for standing up for what’s right when he knew I paid for a warranty, and Josh the used car manager, is worse he doesn’t have the decency to return your call NEVER. How don’t I have a warranty and they gave me a loaner and looked at my Blazer four different times but when it was time to fix it, they pulled the ole I can’t help you play. Rizza is about selling cars by any means necessary and don’t care about the consumer at all. PLEASE NEVER BUY FROM THEM THEY ARE SCAMMERS !!!! More

Great friendly service ! Very knowledgeable answered all questions Made my decision easier in picking out my new vehicle Very knowledgeable answered all questions Made my decision easier in picking out my new vehicle More

Ryan Clark was our sales consultant at Rizza Cadillac. It was pleasure dealing with him, there was no pressure, went out of his way to put us in the right vehicle. It was pleasure dealing with him, there was no pressure, went out of his way to put us in the right vehicle. More

This dealership is the real deal. Their whole team is professional, welcoming, and more than willing to help customers walk away with a smile and a new vehicle. Our salesman, Larry Their whole team is professional, welcoming, and more than willing to help customers walk away with a smile and a new vehicle. Our salesman, Larry Papp, was nothing but pleasant and even fun to do business with. He absolutely took care of us in ways he didn't have to in order to make the sale. He's been in this business for a long time, and it shows. The next time I am in the market for a new vehicle, I will be going straight here and finding Larry Papp. Thanks again, Larry! More

Had a great experience at the dealership. Larry Papp was great. He had the car ready for us to test drive. This is my first time buying a used car and he made the process easy. There is a Larry Papp was great. He had the car ready for us to test drive. This is my first time buying a used car and he made the process easy. There is a minor post sale issue which I am sure it will get resolved soon. I will be back when I am ready to purchase my next car. More

Larry Papp made the car buying process easy. Very knowledgable. Explained everything in detail. Thank you so much Larry and everyone else who helped! Very knowledgable. Explained everything in detail. Thank you so much Larry and everyone else who helped! More

A very Unprofessional Dealership! Their Sale's Manager was very Rude, Demeaning and Condescending. I wonder if I was a Younger Person (I am 74) if he would have treated me the same. I Their Sale's Manager was very Rude, Demeaning and Condescending. I wonder if I was a Younger Person (I am 74) if he would have treated me the same. I am Very Disappointed in the Treatment that I received. I have written this review so other's do not go thru the Trepidation that I was exposed to. More