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Rizza Cadillac Buick GMC

Tinley Park, IL

4.4
3,718 Reviews
Welcome to Rizza Buick GMC Cadillac, serving the Tinley Park area with a wide selection of new Buick, Cadillac, GMC vehicles and quality pre-owned cars, trucks, and SUVs. We welcome the opportunity to serve you, and our goal is to put you behind the wheel of the Buick, Cadillac, GMC that is right for you.
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8425 West 159th Street

Tinley Park, IL

60477

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Showing 3,718 reviews

February 21, 2023

The service and staff was kind friendly and very helpful. Highly recommend to others who are looking for their next vehicle, new or used!! More

by Rick S
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Choi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Aligretti, Mike Lorenzo
Feb 23, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 21, 2023

Great and friendly service over the phone. The pick up and drop off service is extremely convenient. More

by Erod611
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2023 -

Rizza Cadillac Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and I look forward to working with you again down the road. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 21, 2023

All I have to say Very good customer service in Sales department also Service department Tom the Manger is the Best!!! More

by CMBOYD458
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bert Dutcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Wentz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2023 -

Rizza Cadillac Buick GMC responded

It is important our customers feel completely confident with the customer service they received and it made me happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 21, 2023

Great service at Cadillac every time I bring my vehicle in. Becky in the service is awesome!!! More

by Ben-porter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2023 -

Rizza Cadillac Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 20, 2023

John Howard was very nice and he explained everything that was needed to correct my vehicle. Best customer service More

by Ritabutler921
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 20, 2023

seems to be a pretty honest dealership. our salesman was supposed to call my husband and I on the 15th. of February to come in for our wheel locks. Today is the 20th and we still haven’t he More

by LINDAP_60619
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Christen Dargan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2023 -

Rizza Cadillac Buick GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 20, 2023

2 1/2 hours for an oil change and tire rotation is unprofessional, inconsiderate and a reason to never use Rizza again!! I already posted a bad review. Why do I keep getting hassled for another? More

by RPECHINSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2023 -

Rizza Cadillac Buick GMC responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

Feb 22, 2023 -

RPECHINSKI responded

No need to respond except to say I don't want to continue our conversation any longer. My experience with routine maintenance at a dealer is overpriced, not considered a priority service. They have no desire to accomodate regular customer needs. Goodby!!!!!

February 19, 2023

Waited for them to actually fix the issue. Had to order a part which they seem to not know when or how they will get it. Honestly I bet it’s not even ordered. Just got a feeling. More

by mare819
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Becky Aboswielem
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John O'Connell
Feb 22, 2023 -

Rizza Cadillac Buick GMC responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

Feb 22, 2023 -

mare819 responded

Sure..I need the park that i paid for. the CT5 o bought is suppose to have a surround camera.. apparently the module never worked (confirmed on my last visit) and (ignored on my first visit).. I would like to be able to use that function.

February 19, 2023

Marty “Coach” Nowak was a very professional salesman. He was relatable and a guy you’d want to buy a car from. More

by Anthony123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bert Dutcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marty “Coach” Nowak
Feb 22, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 18, 2023

Great service friendly staff. Able to address the problem quickly. Car took much longer to repair due to 2 parts that were not available. ( 10 weeks!! Not acceptable. More

by CARMEN.PINTO
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2023 -

Rizza Cadillac Buick GMC responded

Carmen, I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

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