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Rizza Cadillac Buick GMC

Tinley Park, IL

Overview
Employees
Reviews
Vehicles
4.5
3,698 Reviews
Welcome to Rizza Buick GMC Cadillac, serving the Tinley Park area with a wide selection of new Buick, Cadillac, GMC vehicles and quality pre-owned cars, trucks, and SUVs. We welcome the opportunity to serve you, and our goal is to put you behind the wheel of the Buick, Cadillac, GMC that is right for you.
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8425 West 159th Street

Tinley Park, IL

60477

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Showing 3,698 reviews

May 06, 2022

Courteous and professional in the purchase of our leased car. Washed and detailed the car for us More

by rrajski56
Recommend Dealer
Yes
Employees Worked With
Ryan Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2022 -

Rizza Cadillac Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

May 06, 2022

Working with Danielle is awesome! She really goes above and beyond. I didn't get to meet him, but Ernie is great too. He picked up my car from work and returned it without issue. S More

by scampynscooby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
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May 09, 2022 -

Rizza Cadillac Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

May 05, 2022

Great people to work and do business with always on time and ready to service you More

by Duke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
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May 06, 2022 -

Rizza Cadillac Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

May 05, 2022

Service was good. Work was completed on time as promised. Danielle the service writer was very professional and courteous. More

by K.LUZAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor, Candace Kostial
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May 05, 2022 -

Rizza Cadillac Buick GMC responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

May 04, 2022

I was pleased with the customer service and the maintenance that was done on my automobile thank You More

by RobertRouse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
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May 05, 2022 -

Rizza Cadillac Buick GMC responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

May 04, 2022

Everyone from sales to finance need to get it together. Makes me feel good that no matter what happens in life I will always have a job to fall back on. Salesman showed zero interest, and didn’t know the More

by PETEWHEELER1983
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan Choi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Bakr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Finance guy
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May 05, 2022 -

Rizza Cadillac Buick GMC responded

Pete Wheeler, we facilitated your lease buy-out purchase for you at our expense. You sent us a time-sensitive check from your credit union that could have been sent directly to General Motors. Taxes and plates as a courtesy were done for you all with a time deadline for compliance with the state. You were abusive to everyone in the dealership starting with the cashier. You refused to come in and sign the time-sensitive tax forms, bill of sale, and plate forms. We called you several times over a two-week period and you curse us and yelled at us over the phone. You came in with the same angry demeanor and were still happy to help you. This review only shows that no good deeds go unpunished with you. Everybody was so scared of you that in our rush to get you out we gave you the wrong plates. We did fix that and apologized.

May 05, 2022 -

PETEWHEELER1983 responded

Refused to come sign time sensitive tax forms? I bought my lease out 30 days before it expired. At the time of this review I still have 12 days to purchase my lease. The check was sent to you, because you gave me a bill of sale. Trust me I would have done anything in my power to avoid dealing with your business again. Odd that we never spoke over the phone. I have the text messages to prove it. I have never once dealt with your cashier. You received a check in the mail why would I deal with your cashier? This response proves that your business is a joke. Lol the cashier….

May 06, 2022 -

Rizza Cadillac Buick GMC responded

Yes, time-sensitive forms are dated with the bill of sale we gave you for your credit union. We have to pay your taxes and submit your registration to the State within 20 days of that date on the bill of sale or pay a penalty. Yes, you refused to come and do this! You went out of your way to make this process difficult and insulted as many people as you could who had to process this paperwork free for you. We try not to respond to difficult people like you but your untruthful reviews will be answered publicly if this is your chosen preferred forum.

May 06, 2022 -

PETEWHEELER1983 responded

Just so everyone on this forum is on the same page. My credit Union sent the check via mail and the forms were signed within 5 days of me receiving notice of Rizza receiving the check. And as some reading this may or may not understand the price of the lease is a contract that does not change regardless of the time the bill of sale was offered. My car was going to be a pre determined price wether or not Rizza had to issue me a new bill of sale or not. With that said, my occupation demands my time and I am on call 24/7 all of which your sales rep was aware of and verbally understanding of. Again clearly documented in my conversations with your sales rep via text messages. Im sure the credit union would have had no issues voiding the first check and sending a new one if any time sensitive issues were to arise all things considering. I’m still wondering who your cashier is that I abused (I would assume verbally) during this process. I spoke with two people throughout this process Dan and the finance manager once on the phone to clarify my buy out options in which I was directed to contact GM financial directly and I have proof of that call as well. The rest of my contact with Rizza staff was done via text through your sales rep. The only three times I have stepped foot in your establishment were to receive my car in 2019, to receive the bill of sale from my lease contract one month ago and to sign the paperwork a week ago. All three times I have only spoken directly to your sales rep, sales manager and GM in 2019 (during the lease process) and in 2022 your sales rep to retrieve the bill of sales and your finance guy to sign the paperwork. I believe you may be confusing me with another customer. I would be happy to share the text threads between your sales rep and I if you would like to investigate this matter more. I’m actually not even sure who I am speaking with now. This whole matter makes me laugh because it is all clearly documented and is as easy as asking your salesman for the information before jumping to conclusions. Making false claims against me being abusive to staff members I never met or dealt with is a sad response to a bad online review not to mention just flat out unprofessional. Again if you would like to continue making these claims without doing your research I would advise you to have your GM contact me for a copy of my conversations with your sales rep. My original review was on the lack of character and skill of the employees I dealt with which represents Rizza as a whole. I was expressing that there is a negative culture issue going on and that the customer is not top priority for Rizza. This culture issue is apparent through your response.

May 06, 2022 -

Rizza Cadillac Buick GMC responded

We stand by our original response

May 03, 2022

We were treated very professionally. The team Jay has in place is great! We appreciate your help. More

by ttlgrove
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Choi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Bakr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Lorenzo
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May 05, 2022 -

Rizza Cadillac Buick GMC responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

May 03, 2022

Chris and staff always make you feel like family. This has always been my go to location just because of the friendliness. I really appreciate all the help that I received. The trade in was smooth an More

by threejays09
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christen Dargan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Lorenzo
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May 05, 2022 -

Rizza Cadillac Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

May 02, 2022

Courtesy, knowledgeable No complaints, first time being serviced here in Tinley Park, il.IL.. nice showroom More

by qtbrown21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2022 -

Rizza Cadillac Buick GMC responded

Thank you for this amazing review! I really appreciate your business. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

May 02, 2022

Very happy with the car purchase. Everything went smooth. Staff very pleasant. No pressure to buy but in these times, I think it was more money to buy. More

by CMZ75
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Hoover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian James
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 04, 2022 -

Rizza Cadillac Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

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