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Rizza Cadillac Buick GMC - Service Center

Tinley Park, IL

4.6
2,263 Reviews

2,263 Reviews of Rizza Cadillac Buick GMC - Service Center

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August 01, 2021

Very professional and organized and accommodating. Service for my car was thorough and professional. Waiting area clean and when I was called when ready, all was thoroughly explained and friendly serv More

by SADDUCE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for the positive review and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

August 01, 2021

They got me in without an appointment same day because my brakes were making a horrible noise. I called multiple dealerships and all the appointments were more than a week out. More

by Wenzelcassandra89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Rizza Cadillac Buick GMC responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 30, 2021

Jim was very helpful and also made way for me to get home. the work was done very fast. I was pleased with the service. More

by Raygan1baby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 29, 2021

Wonderful customer service and Jim Moniham went out or his way to make us happy. I would recommend this place for anyone that owns a gmc More

by Jromano0114
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2021 -

Rizza Cadillac Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 28, 2021

My vehicle’s issues have been taken care of properly. I feel safe knowing all has been taken care of for me. I don’t hesitate getting service performed at Rizza Cadillac. More

by soto.333
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Jul 29, 2021 -

Rizza Cadillac Buick GMC responded

Soto, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Rizza Cadillac Buick GMC's Service Department. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 27, 2021

My electrical system indicator came up the day before a good sized road trip. You guy me in right away, assessed my problem (under warranty), and got me out in the time you indicated before starting the wo More

by KEVINKINNERK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Jul 29, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for leaving us this great review, Kevin! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 26, 2021

My experience was awesome and staff was ver friendly and explained everything about the loaner vehicle I was giveni will definitely go back. I live far but Bill has always helped me. More

by JOSEPHINE_PEREZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve
Jul 28, 2021 -

Rizza Cadillac Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 26, 2021

Went in to have my airbags replaced. I was out of there within an hour. Thank you. I will be calling to get some work done. More

by BETTSPAM27
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Jul 28, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 24, 2021

The service advisor provided clear and required services needed for immediate repairs and information for the future..it that the service technician did and excellent job. More

by MARLOW65c1
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Jul 27, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for the positive review and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 24, 2021

The service provided by service representative Becky was outstanding. Even with all the work requested, she had me out in a short while. She also explained to me how to use Cadillac rewards to cover part of More

by johnson18630
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for writing about your visit with us! I am happy to hear that Becky was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

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