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Rizza Cadillac Buick GMC - Service Center

Tinley Park, IL

4.6
2,263 Reviews

2,263 Reviews of Rizza Cadillac Buick GMC - Service Center

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June 15, 2021

Jim in service was a big help, handled a tire issue very quickly, let me talk to tech who showed me the tire in question,got car washed More

by Jake from Woodstock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for leaving us this great review, Jake! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

June 15, 2021

Great Customer Service. Will definitely bring my car in for future work 🙂 John Howard Is the best service representative ever! He contacted me for every step of the way to get my car back running awesome. More

by VINCENTEVANS35
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2021 -

Rizza Cadillac Buick GMC responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

June 15, 2021

Danielle in the service department is amazing. My car was taken care of quickly and I was not overcharged. Her customer service is above and beyond! More

by HANNA7876
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Jun 17, 2021 -

Rizza Cadillac Buick GMC responded

We cannot thank you enough for this glowing review of our service center, Hanna! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

June 14, 2021

Excellent service from the original appointment to the car loaner the customer service is top notch what nice service experience and promised to finish when expected More

by PI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Choi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Allegretti
Jun 16, 2021 -

Rizza Cadillac Buick GMC responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

June 13, 2021

Jim was great , on time with all the service work good costumer service , and answer all my questions, they also gave me a loner and was satisfied . More

by Alma1024
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2021 -

Rizza Cadillac Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

June 11, 2021

Had a major issue without CTS. Danielle worked to get our car back to us as quickly as possible. Very satisfied with Service Department staff More

by Phagen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Jun 15, 2021 -

Rizza Cadillac Buick GMC responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

June 10, 2021

The service is excellent , always.Becky and Danielle are The service is excellent , always.Becky and Danielle are extremely efficient and pleasant. They always treat me so nicely. I couldn’t ask for better More

by Judyclaus38
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2021 -

Rizza Cadillac Buick GMC responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

June 10, 2021

Service tech was nice and my car was ready in a timely fashion switched from haggerty.Service there was poor and took to long. Thanks very much More

by DLGROVE5000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candace Kostial
Jun 14, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for the positive review and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

June 10, 2021

Great people and service! Nice to get a car wash and good explanation of what is being done! Will definitely come back for my next oil change and subsequent service work! More

by LINDALGODLEWSKI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2021 -

Rizza Cadillac Buick GMC responded

Linda, we are glad to hear you enjoyed your recent visit to our service department. At Rizza Cadillac Buick GMC we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

June 09, 2021

This was quite possibly my worst auto service experience ever. After 6 hours I was notified that the work would not be started that day. Told that car would be washed and I could pick it up. Car had not bee More

by TOBRIEN911
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Becky Aboswielem
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2021 -

Rizza Cadillac Buick GMC responded

We appreciate you taking the time to let us know about your experience. Hearing this feedback helps us to alter our service to ensure satisfaction. I would like the opportunity to hear more about what happened. Please contact me so we can work towards a resolution. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

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