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Rizza Cadillac Buick GMC - Service Center

Tinley Park, IL

4.5
2,269 Reviews

2,269 Reviews of Rizza Cadillac Buick GMC - Service Center

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March 17, 2021

We arrived early and were able to be taken care of right away. Everything was done as asked except we special noted for the car not to be washed (they washed it anyway), so when we left we had to take it t More

by saritao2001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2021 -

Rizza Cadillac Buick GMC responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! Please feel free to contact us if you have any questions! J.C Rocha- Business Development Manager- jrocha@rizza.com

March 17, 2021

Great service John is the best. Came in he knew I had a lot of work put me in a beautiful loaner for the weekend. More

by jaluvta02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! J.C Rocha- Business Development Manager- jrocha@rizza.com

March 17, 2021

I brought my car in today because of rust on the 2 doors. The other 2 doors looked good. They insist it is not rust but I will get other opinions More

by WEBBERDENISE
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle
Mar 19, 2021 -

Rizza Cadillac Buick GMC responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

March 14, 2021

Gayle was the best and Tom in service! I only trust my buick with Cadillac service. Please send coupons through mail because I don't get any More

by charmainekomperda6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom and Gayle
Mar 16, 2021 -

Rizza Cadillac Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! J.C Rocha- Business Development Manager- jrocha@rizza.com

March 14, 2021

Waited about 2 hours but satisfied with service. Felt comfortable in waiting room being 6 feet apart from people. ( COVID) Would return again for service. Close to home. More

by aapindelski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2021 -

Rizza Cadillac Buick GMC responded

We appreciate your input, aapindelski. We're glad to hear that you are consistently impressed with the service we offer here. If there is anything more we can do for you please come back and see us any time! Take care! J.C Rocha- Business Development Manager- jrocha@rizza.com

March 14, 2021

Service people are friendly and efficient. I like that they will set me up with a courtesy car. Everyone for the most part seems honest and knowledgeable. Especially John Howard! More

by jfiffles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gail
Mar 16, 2021 -

Rizza Cadillac Buick GMC responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. J.C Rocha- Business Development Manager- jrocha@rizza.com

March 14, 2021

I bought a vehicle was told they did a 170 point inspection but days after having the car I had problems. I was stuck in the snow, the steering was tight and something was wrong with the suspension More

by joriecurry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joe Volturo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for sharing your experience with us. We would like to discuss what you’ve detailed regarding your most recent visit. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact jrocha@rizza.com at your earliest convenience so we can resolve your concerns. J.C Rocha- Business Development Manager- jrocha@rizza.com

March 13, 2021

I went in for an oil change and I was late for my appointment. The gentleman at the counter told me it was ok and they even washed my car. Thank you More

by AYSE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candace Kostial
Mar 16, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for the five-star rating, AYSE! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! J.C Rocha- Business Development Manager- jrocha@rizza.com

March 13, 2021

Great service, clean environment and friendly staff. Last minute I had to bring my too little girls with me, they had a child table with crayons and coloring pages. More

by Customer1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. J.C Rocha- Business Development Manager- jrocha@rizza.com

March 12, 2021

Came there for an oil change and everything went very well. Service was quick and everyone was friendly. I didn’t have to wait very long. More

by Jello
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Wentz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2021 -

Rizza Cadillac Buick GMC responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. J.C Rocha- Business Development Manager- jrocha@rizza.com

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