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Robert Brogden Buick GMC

Olathe, KS

4.5
4,800 Reviews
Robert Brogden's Olathe Buick GMC is one of the top selling Buick GMC dealers in the Midwest! If you're looking for a new car, truck or SUV, you'll find it at Robert Brogden's Olathe Buick GMC. With one of the largest selections around, we are proud to feature the complete line of new Buick and GMC models, from the luxurious Yukon and professional grade GMC Sierra to the affordable Buick Envista, sporty Buick Encore GX and sophisticated Enclave. Plus, we have a wide selection of Certified Pre-Owned and Used vehicles in all makes and models. And, for your vehicle service needs, our Service and Parts department is ready to take care of any maintenance, service, or repair your vehicle may need. Robert Brogden's Olathe Buick GMC is centrally located, close to Kansas City and cities like Overland Park, Leawood, Mission, Spring Hill, Shawnee-Mission.
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1500 E Santa Fe St

Olathe, KS

66061

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Showing 4,800 reviews

April 25, 2024

Called with problem with car and was able to get problem resolved same day. Very efficient. More

by jsamerman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Land
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2024 -

Robert Brogden Buick GMC responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Robert Brogden's Olathe Buick GMC! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Robert Brogden Buick GMC Team

April 25, 2024

Alyssa was very prompt to great me when I pulled into the service bay. She handled my warrenty coverage and kept me well informed. There wasn't any surprises when I picked up my vehicle. It was much to work More

by dannyk1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Raby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Robert Brogden Buick GMC responded

Thank you so much for taking the time to write such great feedback, Danny. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Alyssa was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, The Robert Brogden Buick GMC Team

April 23, 2024

Any business transactions have turned out to be nothing short of a hassle, inconvenience, and illegal bait and switch More

by JAZZHUNTER10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sebastien Granger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : None of them are still at this location which is par for this place
Apr 23, 2024 -

Robert Brogden Buick GMC responded

Thank you for sharing this review regarding your experience with us, Jazz. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Robert Brogden Buick GMC Team

April 23, 2024

Called the dealership and visited with Max about 5:30 on a Wednesday, asking for wire transfer instructions after deciding to buy the car. Wired money Thursday afternoon and the car was driven from Olathe, More

by jeffholmes53
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrie Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Max Skid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Robert Brogden Buick GMC responded

Thank you for sharing your experience, Jeff. Your words mean so much to us and they remind us of why we do what we do. We are so thankful for your continued business! Sincerely, The Robert Brogden Buick GMC Team

April 22, 2024

Transmission issues have not been resolved after 3 visits. Parts have been replaced but still having issues with a brand new vehicle. More

by drarnold22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Land
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Robert Brogden Buick GMC responded

We value hearing about your experience at our dealership, Arnold. We take customer care very seriously at Robert Brogden Buick GMC and we assure you that we are truly dedicated to rectifying this situation. We would greatly appreciate it if you would reach out to us at your earliest convenience so that we can discuss the situation in detail. We hope to hear from you soon. Sincerely, The Robert Brogden Buick GMC Team

April 22, 2024

Took over an hour and a half to complete an oil change! I would understand that if I was just walking in, but I had an appointment. To point out the obvious, this is unacceptable. I could have gone to J More

by mark.barnes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Everhart
2.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Habiger
2.0
This rating includes all reviews, with more weight given to recent reviews.
David Estrada
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Robert Brogden Buick GMC responded

We know your time is valuable and try to get our customers in and out as quickly as possible. Our service appointments are performed by factory trained technicians using OEM products, which help maintain performance and reliability. They include the oil change as well as a multi-point inspection of the vehicle. This does take longer than “express” type locations, but provides added peace of mind. In the future, we will strive to communicate better expectations for the appointment. Sincerely, The Robert Brogden Buick GMC Team

April 21, 2024

We had the best experience from the moment we walked in! Everyone was friendly & the sale was smooth & fast! More

by Aimee Cook
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrie Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike
Apr 23, 2024 -

Robert Brogden Buick GMC responded

Thank you for sharing your feedback about your experience with us, Aimee. We're glad to hear that you had a fast and smooth experience with us. Please let us know if there is anything else that we can assist you with. Sincerely, The Robert Brogden Buick GMC Team

April 21, 2024

Location is awkward and there isn’t much parking. My salesman and the rest of the sales team were very easy to work with. More

by cmapqs
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrie Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominik Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2024 -

Robert Brogden Buick GMC responded

Thank you for the great feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to working with you again. Sincerely, The Robert Brogden Buick GMC Team

April 21, 2024

This dealership forces customers to pay for a $1,600 protection plan, no options. This is not shown on the listing on their website. I feel this is dishonest. The salesman agreen I would have final deci More

by kgh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ryan O'Connor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Enoch Kritzell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2024 -

Robert Brogden Buick GMC responded

Thank you for sharing this review regarding your experience with us. Our Brogden Multi Protection Package is designed to provide protection and peace of mind while adding value to your vehicle purchase. We do have this disclaimed on our website stating that the Multi Protection Package is sold with all new and pre-owned vehicles and valid for up to seven years and unlimited mileage. Please contact us at your earliest convenience so we can discuss your experience further and work towards a resolution. Sincerely, The Robert Brogden Buick GMC Team

April 21, 2024

David Estrada's customer service is excellent. You might want to hang on to him, service with a smile, strike that, service with enthusiasm is a rare commodity these days and David has it in abun More

by DAVID.DARBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Estrada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2024 -

Robert Brogden Buick GMC responded

David, we appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that David provided you with the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, The Robert Brogden Buick GMC Team