Rocky Mount Chrysler Dodge Jeep - Service Center

The ladies (and guys) in the service department are absolutely fantastic. They are efficient and they keep you informed. I really appreciate that they value my time. absolutely fantastic. They are efficient and they keep you informed. I really appreciate that they value my time. More

Always a great experience at this service center, friendly experienced all staff and technicians knowledgeable. friendly experienced all staff and technicians knowledgeable. More

My experience with sales department was good, my salesman Trevus was knowledgeable about my new purchase as far as the service department I can Also rate their service good, with some hiccups but at the end Trevus was knowledgeable about my new purchase as far as the service department I can Also rate their service good, with some hiccups but at the end everything turn out ok. More

Had an appointment on Friday and they didn’t get to it until Monday evening what was the appointment for could’ve had my car back on Friday until Monday evening what was the appointment for could’ve had my car back on Friday More

Friendly sales staff, especially Trivus, he was very knowledgeable and the service department there was some hipcups but at the end everything turn for the best. knowledgeable and the service department there was some hipcups but at the end everything turn for the best. More

Taylor and John took very good care of me and kept me updated along the way. Taylor helped me prioritize the work that needed to be done. Great job! updated along the way. Taylor helped me prioritize the work that needed to be done. Great job! More

My most recent visit was not good because I spent almost $850.00 on a misdiagnosis. I was told I need a sway bar replacement for my 2014 Ram 2500. The work was done and the problem was not fixed. I was then $850.00 on a misdiagnosis. I was told I need a sway bar replacement for my 2014 Ram 2500. The work was done and the problem was not fixed. I was then told I need to replace upper and lower ball joints plus wheel bearings. The cost was $3800.00. I got a diagnosis from two more mechanical shops.They diagnosed the problem as wheel bearings needed to be replaced which is what I got done. Also,if I had replaced all the things the dealership recommended the cost would have been half the price of what had been quoted . I have been coming to this dealership since 2015 for all my services. I have been a very loyal patron. I feel no consideration was given for my loyal patronage. I had an oil change on my Jeep Sahara and everything was done timely and they also replaced the inside door handle on the driver side which was covered under warranty More

The time at Rocky Mount Chysler performed a complete, thorough, and timely oil change, tire rotation and balance. My vehicle drives and performs much better after the service I received. thorough, and timely oil change, tire rotation and balance. My vehicle drives and performs much better after the service I received. More

My service was provided in a timely manner. The staff was friendly and made sure I was aware of the services I needed. The staff was friendly and made sure I was aware of the services I needed. More

EXCELLENT, EXCELLENT, EXCELLENT customer service! !! I was traveling with my kids when I had serious car problems. Being in a very unfamiliar area, hundreds of miles from home was very stressful. Tayl !! I was traveling with my kids when I had serious car problems. Being in a very unfamiliar area, hundreds of miles from home was very stressful. Taylor was EXTREMELY helpful, put my mind at ease, and treated me and my boys like family. Every staff member did. So kind and professional! They figured out the problem and we were on our way home a couple of hours later. If I lived closer this would be the only dealership I would use for car purchases and car maintenance. This is the gold standard for car dealerships. I cannot thank you enough!!!! Thank you! More