Roseville Toyota

They told me online I had the car I picked out and everything I brought my down payment went to go sign the papers test drove the car everything and at the last second they said they couldn't give me everything I brought my down payment went to go sign the papers test drove the car everything and at the last second they said they couldn't give me the card they said I couldn't have the car because my credit or whatever but they ran the credit online before I even went down there so how can you tell me I'm going to have it when you promise me and I ubered my way there and I had to Uber back cuz I was stuck out there they're very mean and very rude because they shouldn't tell people that they have a car if they don't I already did the application everything online so I should have been approved right there all I needed was the paperwork to sign More

Very good service salesman was very knowledgeable about the vehicle I bought. Also courteous and helpful getting the things out of my car… the vehicle I bought. Also courteous and helpful getting the things out of my car… More

I bought a 2024 Tundra Platinum Hybrid 4x4 Long bed from Roseville Toyota on 2/28/24. The sales experience was horrible. It was the traditional sleazy salesman bait and switch tactics that have plagued the Roseville Toyota on 2/28/24. The sales experience was horrible. It was the traditional sleazy salesman bait and switch tactics that have plagued the industries for decades. I originally tried to do the new Toyota SmartPath and they do not respect the process at all, it's a joke. The salesman Joseph Pierce lied to me over the phone by telling me one price and then retracting it once I was there in person. We had an appointment, but he didn't show up and passed me off to someone else who had no idea why I was there and what as told to me. Joseph told me they will do $4600 off my Tundra and when I got there they denied it and tried to sell me a bunch of unnecessary crap that I had no interest in. I showed them the text messages where Joseph admitted it and said specifically, they would do $4600 off trucks that had been sitting for 21 days on the phone but he round about denied it. Then in the same conversation he threw in my face that I didn't have it in writing, so I was basically xxxx out of luck. The fact he admitted he said it, but I didn't have it in writing to prove it because they don't do that shows he has no integrity, and his word means nothing. The truck I bought was there for 28 days so it met his guidelines, but I still didn't get what he told me he would give me. The salesman caught in the middle, named Mohammad, was great and the closer JD was a nice guy and expressed his disappointment in these tactics and was visibly disgusted as I showed him the text messages. The finance manage Roman was also great. I would not recommend anyone ever deal with Joseph Pierce. More

I am happy with the service I had for the last two years service and service and More

To whom it may concern. I have to give praise to salesman Jacob Smith at Roseville Toyota, because throughout the whole process of buying our 2015 Nissan Armada from Rose I have to give praise to salesman Jacob Smith at Roseville Toyota, because throughout the whole process of buying our 2015 Nissan Armada from Roseville Toyota he was looking out for my best interest. I wanted to walk away many times from buying the Armada, but Jacob knew I liked the vehicle and that I needed the increased towing ability it had over our Toyota Highlander, and he would not let me leave without making sure he tried everything to get our Highlander traded in for the Armada that we purchased at Roseville Toyota. I am very happy with our purchase from Roseville Toyota, and also happy with Jacobs determination for me to leave the dealership completely satisfied. I have already told many people about Roseville Toyota at this point, so hopefully y’all will get some sales down the line from our friends. Have a great day. More

I had a great experience at Roseville Toyota. The Salesperson, Jacob Smith, was very helpful and got me into a car that was a lot nicer than I though I could get in my price range. He didn't pres The Salesperson, Jacob Smith, was very helpful and got me into a car that was a lot nicer than I though I could get in my price range. He didn't pressure me into buying anything above what I was comfortable with. Finance person, Joe Beitzel, was also great. the lobby was freezing and he was kind enough to let me come sit in his office where it was warm while he got the paperwork ready. The selection of cars was much larger than to other dealerships I had been to that day. More

I purchased a used car. Went in on a Friday and test drove a car. Went back on Saturday and re-test drove then decided to buy. They didn't like that I didn't want to pay fo Went in on a Friday and test drove a car. Went back on Saturday and re-test drove then decided to buy. They didn't like that I didn't want to pay for all the add-ons they put on the car and then the car was sold while I was negotiating somehow after a couple of hours. I hate that I didn't walk away. Was talked into a different car that was not nearly as good. Very bait and switch feeling. More

Bait and switch after hours walk away they sell it out from under you after they negotiate a price from under you after they negotiate a price More

Juan Zavala provided exceptional customer service and was attentive from beginning to end. He really went to bat for us. Robert Amador also provided excellent customer service. He explained the process was attentive from beginning to end. He really went to bat for us. Robert Amador also provided excellent customer service. He explained the process in detail and was very knowledgeable in all products offered. More

I was sold a 2010 Toyota Camry with a broken cd placer, The financial advisor didnt do his job by inspecting the car before I purchase it. The service department couldn't fix the cd player or replace it be The financial advisor didnt do his job by inspecting the car before I purchase it. The service department couldn't fix the cd player or replace it because I didn't purchase the warranty. When I spoke to Matthew on the phone, he told me he would not refund me or replace the cd player after not inspecting the cd player before I bought it. More