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Rothrock Motor Sales - Service Center

Allentown, PA

4.5
2,095 Reviews
Call Service Center (888) 225-2491

2,095 Reviews of Rothrock Motor Sales - Service Center

Sort by
April 21, 2024

My jeep had to be brought in for an unexpected service appointment and Steven Bennett and Patrick Jeffery made sure I had a loaner car to get to work so I would not be late. More

by Marylisa0103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Jeffers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Rothrock Motor Sales responded

Thank you for your feedback! We are glad your vehicle was able to be serviced to your expectations! Have a nice day!

Helpful
April 20, 2024

Great service, everyone was very nice, well taken care of, would recommended to family and friends! More

by aprilfullam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simone McErlean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlene Kratzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chelsea Norton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Sessanta
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Rothrock Motor Sales responded

Thank you for your review and recommendation! Have a nice day!

Helpful
April 20, 2024

very profesional service manager, very willing to work with his costumer to find a solution on people's concerns. More

by amauryg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simone McErlean
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Rothrock Motor Sales responded

Thank you for highlighting our service manager! We are glad they were able to work with you to find a solution! Have a nice day!

Helpful
April 19, 2024

The people in the service department were kind, helpful, informative. I would gladly recommend Rothrock to anyone. More

by rebelyanke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlene Kratzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 23, 2024 -

Rothrock Motor Sales responded

Thank you for your feedback and recommendation! We are glad to know you enjoyed our service department! We look forward to seeing you again, take care!

Helpful
April 19, 2024

Very professional solve my keyfab problem honored my warranty got inspection tire rotation we'll return for all service More

by DAVEO1656
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlene cratzer
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Apr 23, 2024 -

Rothrock Motor Sales responded

We appreciate your review, and are glad your kayfab problem was fixed! Until next time, take care!

Helpful
April 18, 2024

I recently replaced the two tie rods on both sides of my car. After the alignment it feels if the steering wheel is slightly misaligned and not aligned with the wheels all the way. More

by tk1998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chelsea Norton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
April 17, 2024

Always a good experience with Simone and everyone else in the service department!! They need a raise especially Simone, she goes above and beyond to help!! More

by Suzanne Heine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simone McErlean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlene Kratzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2024 -

Rothrock Motor Sales responded

Thank you for your feedback! We are glad to hear Simone did such a great job and went above and beyond to help you! Until next time, take care!

Helpful
April 16, 2024

Service Dept. is fantastic. right in and out. and easy to check in t0o. Nice waiting area More

by stephenm
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2024 -

Rothrock Motor Sales responded

Thank you for your positive review! Please don't hesitate to reach out to us if there's anything else we can do for you. We look forward to serving you again in the future!

Helpful
April 15, 2024

If I could select a minus 5 that would be my choice. Very dissatisfied! Never will get another car there! More

by MICKHANNIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Baret
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Sessanta
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Rothrock Motor Sales responded

We’re truly sorry to hear about your extremely negative experience. Your feedback is incredibly valuable, and we assure you that we will use it to improve our services. If there's anything specific you'd like to address or discuss further, please reach out to us. We genuinely appreciate your feedback and regret any inconvenience caused.

Helpful
April 14, 2024

Pleasant atmosphere . Very clean and neat. All sales staff very friendly and service department took my vehicle right away More

by Marylisa0103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Karb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Jeffers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Sessanta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2024 -

Rothrock Motor Sales responded

We truly appreciate your kind words and positive review. Your business means a lot to us, and we can't wait to have the opportunity to serve you again in the future!

Helpful
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