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Royal Automotive
Vestavia Hills, AL
1,150 Reviews
As a family-owned and operated dealership serving the Birmingham community for more than 30 years, Royal Automotive is committed to providing the best customer service available to our valued customers. We pride ourselves on customer satisfaction, as that is one of many reasons we consider ourselves to be "the dealership that is different". Royal Automotive offers a wide selection of makes and models to fit anybody's budget, and our inventory is abundant with new, used, and certified pre-owned automobiles. We are confident that you will find exactly what you are looking for. Royal Automotive's service department features factory-trained and certified technicians for the maintenance and upkeep of your automobile, and we have a large in-stock inventory of manufacturer and OEM-recommended parts available, ensuring the quickest and most qualified service around. We appreciate the opportunity to be of service to you, and hope to be seeing you at Royal Automotive very soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,150 reviews
April 11, 2021
Carter was so helpful & so kind! He made purchasing a vehicle so easy! We honestly felt like family leaving Royal automotive! I would definitely recommend them to anyone! vehicle so easy! We honestly felt like family leaving Royal automotive! I would definitely recommend them to anyone! More
by brittreynolds31
April 10, 2021
I appreciate the team that was available to lend insight to the mechanical specifics of my new vehicle. Also Carter and the team offered to do some touch up body work after the sale has been finalized. This to the mechanical specifics of my new vehicle. Also Carter and the team offered to do some touch up body work after the sale has been finalized. This was an unexpected surprise offer and certainly not necessary yet the team was willing to do so because they felt it was the right thing to do. More
by andyplemons
April 07, 2021
Several reasons I give this dealership a low rating. I only service my wife's VW Beetle there. for instance, this morning I had a 7:45 appt. I was asked if I was waiting on the car. I told them no I di only service my wife's VW Beetle there. for instance, this morning I had a 7:45 appt. I was asked if I was waiting on the car. I told them no I did not want to wait that long. Service advisor told me it would be two hours. It is now 4:30 and I'm having to call them after leaving a message earlier in the day. The second, is I was shopping for a 2021 Tiguan SE R-Line for a friend. The price listed on the internet before fees is $28,243. I'm texted a price, but the price is only valid if you finance through them. Nothing on any internet ad says you have to finance to get that price, plus then they want to add bogus fees like $499 for some basically insurance policy if you were to get hit in first three years and $499 window tint. Those should be already in the sale price not added after. So basically, they want to change the price by $4,357.00 if I don't finance through VW @ standard rates. Very disappointed in the customer service and sales at this point. We ended up buying from Hiley VW in Huntsville and paid more for the car because of better customer service. More
by MD
Employees Worked With
April 03, 2021
Carter was very helpful and great with communication! He really took the time to listen and get us the information we needed. If you need a used car, find Carter with Royal Automotive. really took the time to listen and get us the information we needed. If you need a used car, find Carter with Royal Automotive. More
by Anonymous
Employees Worked With
April 03, 2021
Very nice guy helped me find exactly what I was looking for. Made me want to continue to do business with him again. Helped me through the whole process. for. Made me want to continue to do business with him again. Helped me through the whole process. More
by Preston
Employees Worked With
April 01, 2021
This was the easiest purchase I have ever made! Chase and Carter were super friendly and helpful! From the test drive to the very last signature, everyone went out of their way to help! Micah was super frien Carter were super friendly and helpful! From the test drive to the very last signature, everyone went out of their way to help! Micah was super friendly also! More
by leanneclick
March 28, 2021
Put up with us going through several different cars. Never pressured us in any direction. There was one car we were interested in but it needed some tlc. Never pressured us in any direction. There was one car we were interested in but it needed some tlc. More
by aubiecatcat
Employees Worked With
March 26, 2021
Carter and Micah were a huge help to my wife and I. The process was smooth and quick. I felt that Carter did everything he could in order to take care of us. process was smooth and quick. I felt that Carter did everything he could in order to take care of us. More
by sledgechr
March 24, 2021
Royal automotive was extremely helpful throughout the buying process. They were very understandong at every setback and i absolutely love my vehicle. Carter is wonderful and made everything so easy for m buying process. They were very understandong at every setback and i absolutely love my vehicle. Carter is wonderful and made everything so easy for me! More
by taylorbaker1398
March 23, 2021
We had an amazing experience at Royal Automotive today with Mr Ed Swanger! It could not have gone better- the whole thing was so smooth. Thank you so much Mr Ed!! we appreciate it so much! This is the bes with Mr Ed Swanger! It could not have gone better- the whole thing was so smooth. Thank you so much Mr Ed!! we appreciate it so much! This is the best experience we’ve had with a dealership thus far. Super pleased :) More
by Jordan and Noah Mills
Employees Worked With
Ed Swanger
