Royal Automotive

Great experience purchasing a car. Carter Ward took time to answer questions and walk me through the process. Highly recommend! Carter Ward took time to answer questions and walk me through the process. Highly recommend! More

Carter made this purchase so easy. He was organized and responsive. I walked in and 15 minutes later walked out with my car. Carter handled everything over the phone. He was organized and responsive. I walked in and 15 minutes later walked out with my car. Carter handled everything over the phone. More

Very quick to respond. Answered all my questions. All paperwork was very easy. Was very nice to pick me up on a Sunday from the airport. Answered all my questions. All paperwork was very easy. Was very nice to pick me up on a Sunday from the airport. More

My experience with Allen and Matt was great on the day of closing the deal. And I had to return to the dealership the following day to have some paperwork updated for Jefferson County in order to acquire my closing the deal. And I had to return to the dealership the following day to have some paperwork updated for Jefferson County in order to acquire my tag. And again they were both spot on on resolving my issue. Allen awesome from the day I met him in April and was always available for questions. And feel like I made a new friend. More

Royal is A1 and forever my favorite! I had a very bad experience with a previous car company. I explained that to Carter and he reassured me that my process would be productive and that I had a very bad experience with a previous car company. I explained that to Carter and he reassured me that my process would be productive and that Royal was a family ran business. I was able to do mostly everything over the phone and when I pulled up to the dealership, I was greeted with a warm welcome. Carter and Michael took a look at the car and gave me a fair trade in amount for my old car. They also honored the preapproval that I brought in from my credit union. They did not try to make me choose another option or make me choose a route that would have been more beneficial to the car company. Everything was catered to my need as a customer. They listened to me and we were able to complete my car buying process in one of the fastest times I’ve ever experienced at a dealership. Carter is the real MVP! More

Carter was amazing to work with from start to finish. He went the extra mile to have the car ready for a test drive upon arrival and then hand delivered the vehicle to us following inspection and detail He went the extra mile to have the car ready for a test drive upon arrival and then hand delivered the vehicle to us following inspection and detailing. I highly recommend working with Carter and Royal Automotive! More

I had the best experience at Royal Automotive, and I can’t say enough great things about my experience! Everyone that we came in contact with was super friendly. Carter was very kind and listened to wha can’t say enough great things about my experience! Everyone that we came in contact with was super friendly. Carter was very kind and listened to what I was looking for in a vehicle. He was extremely helpful and ultimately helped me get the best car at the best price! More

Allen was very helpful with all aspects of my purchase of the Volvo XC40. He made sure to explain all features and answer any questions for me before I drove off the lot. the Volvo XC40. He made sure to explain all features and answer any questions for me before I drove off the lot. More

Carter was wonderful to work with! He was so helpful, kind and answered all of our questions! It was a smooth process and I’d definitely recommend Royal! He was so helpful, kind and answered all of our questions! It was a smooth process and I’d definitely recommend Royal! More

Carter Ward was a pleasure to work with! His friendliness and professionalism made the entire process easy and stress free. We had to wait a few weeks for the vehicle to arrive and he kept His friendliness and professionalism made the entire process easy and stress free. We had to wait a few weeks for the vehicle to arrive and he kept us updated regularly on the status of delivery. We sat in the car while all the features were explained and demonstrated in depth. The paperwork was ready, explained clearly, and processes quickly. We look forward to buying from Carter Ward in the future. More