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Royal Buick GMC of Tucson
Tucson, AZ
1,276 Reviews
New and Used vehicles at Royal Buick GMC in the Tucson Auto Mall. Enjoy car buying totally online, or in person with Non-Commission Staff and 72hr Buy Back Policy. All new and most used vehicles come with a no-cost lifetime powertrain warranty! Come to our
Cadillac, GMC, and Buick dealership in Tucson, AZ, and drive off our lot in a new or used car today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:30 PM
Tuesday 8:00 AM - 7:30 PM
Wednesday 8:00 AM - 7:30 PM
Thursday 8:00 AM - 7:30 PM
Friday 8:00 AM - 7:30 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,276 reviews
March 04, 2017
Awesome service center! This dealership is always amazing! I have had nothing but positive service from them, from the time I purchased my Terrain from Rocco (who is wonderf This dealership is always amazing! I have had nothing but positive service from them, from the time I purchased my Terrain from Rocco (who is wonderful) to having my service done. Chris is my service advisor and he always treats me to excellent service. They (as a whole) always meet and exceed my expectations. I would recommend them (and have) if you are in the market for a new or used car. More
by Horsesgoldie
Employees Worked With
Chris, Rocco Paone
Helpful March 03, 2017
Always a welcoming experience! Both your service tech, Chris Savastano and Susan at the discharge desk are always happy, friendly, and helpful people. It's always a pleasant experi Both your service tech, Chris Savastano and Susan at the discharge desk are always happy, friendly, and helpful people. It's always a pleasant experience coming for service. More
by Helen C. Roach
Employees Worked With
Chris Savastano & Susan at desk
February 28, 2017
other than expected Tried several dealers trying to figure out which type of car we wanted , if it was to be new or used and was going driving down auto row when we we Tried several dealers trying to figure out which type of car we wanted , if it was to be new or used and was going driving down auto row when we went into Royal.We were introduced to Kim and explained what we were possibly interested in and was pleasantly surprised that their was absolutely no pressure.When we said we would have to go home and think about what we had discussed ,I couldn't believe she said O.K.,to tell the truth I was ready for a fight.We came back and ended up buying a new encore due to the professionalism shone by Kim. On top of this the dealership has an unbeatable warranty. The Lorenz's More
by jim lorenz
Employees Worked With
Kim Miller
February 24, 2017
2nd Experience with Leasing a New Cadillac from Van. Van is the tops......so knowledgeable and helpful about the Cadillac. He certainly went the extra mile in assisting us with the vehicle and its opera Van is the tops......so knowledgeable and helpful about the Cadillac. He certainly went the extra mile in assisting us with the vehicle and its operation. All of the personnel at Royal have been wonderful, from the service, to the management and sales staff. We always speak kindly of you all and refer our friends and neighbors when asked. The Hancocks More
by GorMar
Employees Worked With
February 23, 2017
Pleasant experience Justin was very friendly and easy to deal with. He didn't pressure me into buying and patiently spent time going over all features of the Encore. I w Justin was very friendly and easy to deal with. He didn't pressure me into buying and patiently spent time going over all features of the Encore. I would definitely recommend him! Sue More
by susie1721
Employees Worked With
Justin Rade
February 17, 2017
Very Professional All the Staff at Royal were very professional and easy to work with. I had trade-ins to use toward new vehicle purchase and they worked with me on ge All the Staff at Royal were very professional and easy to work with. I had trade-ins to use toward new vehicle purchase and they worked with me on getting the most for my vehicles. Royal Buick has one of the best Warranty packages I have seen. Thank you Krysta and Royal Buick Staff More
by Terri
Employees Worked With
Krysta Valerio
February 07, 2017
Misleading Extended Warranty Scam My wife and I purchased a 2010 Buick Enclave with ~35,000 miles on it, I were talked into purchasing the Extended Warranty (which I never do) administ My wife and I purchased a 2010 Buick Enclave with ~35,000 miles on it, I were talked into purchasing the Extended Warranty (which I never do) administered by NWAN. It was clearly explained that for $2,200.00 the warranty would be Extended by 72 months or 75,000 miles (35,000 + 75,000 = 110,000) Right? So in this case, with the coverage clearly being explained we purchased their Warranty. Well, I took the car in with ~82,000 miles and guess what, neither Royal Buick/GMC/Cadillac or NWAN would honor the warranty. Claiming that I purchased a 72 month / 75k mile warranty for $2,200.00 that was already half used up. Why would someone do this? And that was NOT what I was told how this would work... as mentioned earlier, I questioned this at the time of purchase. Royal Buick clearly mislead me on this warranty and took $2,200.00 from me in the process. After speaking with both the Royal Management and NWAN it is clear both blames the other and will not do anything to make this right. The cost of the repair was ~$700.00... and I will never spend a dime with Royal Buick in Tucson again. The only way I'll be on Royal lot ever again is for one of the many Recalls that seem to be a trademark of today's Buick. We truly enjoy the Enclave, but Royal Buick has lost a customer for life for their dishonest selling of their extended warranty. More
by HGAZ59
Employees Worked With
Paul Juell
February 07, 2017
lease new car Friendly, made us feel welcome, and no pressure Our salesperson went over and above what was needed to make us feel good and special. He made sure we Friendly, made us feel welcome, and no pressure Our salesperson went over and above what was needed to make us feel good and special. He made sure we had all our questions answered. Derek helped us update items in the car and told us that he is available to help with any other issues, just stop in to see him, this I thought was great service. More
by Judith Andrasic
Employees Worked With
February 01, 2017
Courteous, polite and knowledgeable staff All persons we dealt with went out of their way to be helpful, informative and professional in all aspects. At no time did we feel pushed or encourage All persons we dealt with went out of their way to be helpful, informative and professional in all aspects. At no time did we feel pushed or encouraged to do anything not in our best interest. We were treated with respect by everyone we came in contact with. More
by Rich1943
Employees Worked With
Krysta Valerio, Rick Morreale
January 31, 2017
Great I have been a customer since 2003 and have always had a good experience. Krysta went out of her way to help me with everything. Everyone was wonder I have been a customer since 2003 and have always had a good experience. Krysta went out of her way to help me with everything. Everyone was wonderful. I feel that we are like family. More
by Rochelle's envision
Employees Worked With
Fernando Rodriguez, Krysta Valerio, Rick Morreale
