Royal Buick GMC of Tucson

This is the best car buying experience I have ever had. Mustafa was very patient, he listened to my feedback, provided very viable options and he is a good man who is intelligent with common sense. I will Mustafa was very patient, he listened to my feedback, provided very viable options and he is a good man who is intelligent with common sense. I will recommend him without hesitation More

Mustafa provided excellent service from begging to end. Made the purchase experience the easiest/best. Made the purchase experience the easiest/best. More

We had a wonderful experience. No high pressure, just relaxed and easy going. Mustafa was great! No high pressure, just relaxed and easy going. Mustafa was great! More

Royal Buick GMC of Tucson on Automall Drive didn’t just screw me over—they tried to straight-up rob me. And they almost got away with it. My 2016 Buick LaCrosse’s AC quit blowing cold. I booked the earli screw me over—they tried to straight-up rob me. And they almost got away with it. My 2016 Buick LaCrosse’s AC quit blowing cold. I booked the earliest appointment on their website—a full month wait. I dropped the car off early on April 2nd and handed the keys to Advisor Jay Rau. Next afternoon, Jay calls with “good news!” No major leaks, but since the car is 10 years old, they want to replace all eleven o-rings “just to be safe.” Price tag? A ridiculous $1,400. I was stunned but desperate for cold air in Tucson summer. I’ve never worked on AC before, so I said go ahead. That night my gut screamed something was wrong. No major leak… but $1,400 to shotgun every o-ring? I hit YouTube and learned a $62 can of Freon with stop-leak often fixes exactly that. First thing Saturday I canceled everything, picked up the car, drove across the street, and dumped the can in. Instant ice-cold AC! …for six pathetic hours. By afternoon it was warm again. Low-side pressure: zero. If it dumped everything in six hours, how is that not a “major leak,” Jay? Frustrated and not wanting to wait another month, I turned to YouTube. Everyone said use UV dye and a UV light to find leaks. I was heading to O’Reilly when it hit me—if that’s the standard way, maybe Royal did it too. I dug out an old $1 kids’ UV pen. Killed the garage lights, pointed it at the engine… and there it was in seconds: bright neon green glowing like a Christmas tree all over one hose. Their professional technicians added UV dye during their “diagnosis” and couldn’t have missed this obvious leak… I spotted it in under 10 seconds with a toy my kids used for secret notes. The hose is the Climate Control AC Hose Assembly—$94.47 at O’Reilly. I ordered it and fixed the xxxx thing myself in about 45 minutes. One bolt was so loose I unscrewed it with my bare fingers—the exact spot covered in neon green dye. A loose bolt. That’s it. They put UV dye in the system during their “diagnosis.” So it is only reasonable to assume they looked to see where it was leaking from. They knew exactly where the leak was and must have at least taken a cursory look at why it was leaking. They knew the bolt on the hose was loose and they knew the hose didn’t need to be replaced. If the hose itself needed replacing, they would have billed me for the part and labor. Since they never mentioned a hose replacement and instead pushed the $1,400 o-ring job, they already knew a new hose wasn’t necessary. They knew they could make the repair without replacing the hose and instead tried to charge me for something nearly impossible to verify—o-rings on a sealed system. After installing the new hose, I charged the system using O’Reilly’s free loaner tools, more YouTube, and a $40 oil injector from Amazon. Total out-of-pocket: about $250. My AC has been blasting arctic air perfectly for almost two weeks. So what did Royal Buick do for me in those two full days? They charged me $205 to “diagnose” the problem… and lied about it. They tried to upsell me $1,400 in unnecessary work. This wasn’t bad service. This was a blatant attempted rip-off. They had my car for two full days, accomplished nothing useful, and tried to fleece me for fourteen hundred bucks on a problem I fixed with a socket set and a children’s toy under an hour. For the last eight years I’ve been a loyal customer, bringing both Buicks in every 3,000 miles and for every issue—just to protect that “Forever Warranty.” You know what it has actually covered? Not a single xxxx thing. Zero. Well, congratulations Royal Buick—you just turned this “Forever” customer into a “Never Again” customer. I can change my own oil for a xxxx of a lot less than the $120 you charge anyway. Never again. More

Amazing experience with Mustafa. HE was courteous, helpful and explained everything clearly while guiding me through the whole process. His professionalism made it a truly wonderful HE was courteous, helpful and explained everything clearly while guiding me through the whole process. His professionalism made it a truly wonderful and stress free visit. More

Went back to Royal after they took care of my father. Had been looking at options to replace my car, Mustafa looked at a few options and was patient to compare purchase versus current lease offers. Was n Had been looking at options to replace my car, Mustafa looked at a few options and was patient to compare purchase versus current lease offers. Was never pressured to purchase and was was able to communicate very easily with him in the week from research, test driver, offers, to final sale. He still coordinated with me after the sale to get a couple accessories (cargo net and rear shade cover). Even following up after to make sure we were enjoying our new vehicle. More

Awesome dealership. Great staff. Alot of vehicle options. Very professional. Everyone would ask if i had been helped. It feels good to get noticed. Great staff. Alot of vehicle options. Very professional. Everyone would ask if i had been helped. It feels good to get noticed. More

I purchased last week a new 2026 GMC Acadia AT4 AWD with the excellent assistance of Sales / Lease Consultant Jacob Benzenhoefer, AF Vet, at Royal Buick GMC in Tucson and the entire process was smooth as si the excellent assistance of Sales / Lease Consultant Jacob Benzenhoefer, AF Vet, at Royal Buick GMC in Tucson and the entire process was smooth as silk. Good price too compared to back in Colorado. My wife and I are super happy with the vehicle and totally recommend you reach out to Jacob Benzenhoefer by name. He spent several hours educating us on the types of vehicles available so when we made our choice it was the RIGHT ONE for us ! Royal Buick/GMC's forever warranty is a real bonus also. More

The dealership maintained a high standard of cleanliness, and the staff exhibited a commendable level of professionalism and respect. Nick provided exceptional assistance in helping us select the ideal truck and the staff exhibited a commendable level of professionalism and respect. Nick provided exceptional assistance in helping us select the ideal truck tailored to our specific needs. He streamlined the closing process effectively, accommodating my schedule since I work in another city. Nick ensured his availability during extended hours and communicated clearly throughout the entire process. More

Ryan Verduzco, a “service advisor” at Royal GMC Tucson was condescending, arrogant, unhelpful and gave me the worst service I’ve experienced in a long time. I called Royal on 3/30/2026 regarding an issue was condescending, arrogant, unhelpful and gave me the worst service I’ve experienced in a long time. I called Royal on 3/30/2026 regarding an issue with the running boards of my Yukon Denali. I was told that the service department is booked out until the end of April for anything diagnostic but would ask a manager to see if they could fit me in sooner. They were able to give me an appointment a week later with Ryan Verduzco as the service advisor. I showed up right at 9:00 am and waited about 5 minutes for him to come out. First impression: aloof. I asked him an estimate of how long this might take. He tells me an oil change and tire rotation can be anywhere from 1.5-2+ hours and I told him I’m not here for that. I’m here for an issue with my running boards. He starts off by letting me know pretty rudely that it will not be covered under warranty and I will be paying out of pocket. Okay?? And then he tells me all it takes at least 24 hours for them to run diagnostics. I told him I was not informed of that and he tells me, “Well, you put you were dropping your car off.” I didn’t put anything. I spoke to someone and said I would drop off and wait and this is a lack of communication because how would I know? I was frustrated and thinking about a solution but he just oozed with arrogance and was condescending to me talking about how it’s pretty standard to take at least 24 hours to run diagnostics like I should’ve just known that. Okay… and I’m saying I was not aware, not informed, and did not plan for that. He goes on to say it’s because I talked to an operator and they don’t know anything. I’m frustrated because I had to bring my infant with me and find childcare for other children for this thinking it might take a few hours, not leave my car for at least 24 hours. And instead of providing good service or offering me a solution (rental, shuttle, whatever) or even tried to be kind and understanding about it, he was arrogant and made me feel like I was inconveniencing him. He was so unprofessional and rude and makes me hesitant about going back to Royal despite buying my Yukon there less than 6 months ago. More