Royal Buick GMC of Tucson
Tucson, AZ
Hours
Sales/Showroom
Monday 8:00 AM - 7:30 PM
Tuesday 8:00 AM - 7:30 PM
Wednesday 8:00 AM - 7:30 PM
Thursday 8:00 AM - 7:30 PM
Friday 8:00 AM - 7:30 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,500 reviews
Nick was responsive, knowledgeable, and helpful. Everything I expect. I would recommend Nick to anyone looking to buy a car. Everything I expect. I would recommend Nick to anyone looking to buy a car. More
Spencer was very professional in dealing with the sale of our new gmc sierra truck our new gmc sierra truck More
Mike Van Eram, very disappointing, provided HORRIBLE customer experience. This man has no level of customer service, fell far below expectations. Mind you, this was BEFORE we took our vehicle in for customer experience. This man has no level of customer service, fell far below expectations. Mind you, this was BEFORE we took our vehicle in for service. Our simple request was for a loaner, being that our brand new GMC took a crap. It took an entire day to get ahold of him and once he called back, throughout the phone interaction he was dismissive, unhelpful, and showed little interest in resolving the issue at hand. While still expressing my concerns, after waiting an entire month to get my vehicle in, Mike wanted to reschedule my appointment until they were able to get a loaner. The tone felt rushed and indifferent, and my concerns were brushed off rather than addressed. As a returning customer, not once but twice (believe me NEVER AGAIN), it’s frustrating to feel unheard—especially when seeking basic assistance. I hope this feedback is taken constructively, as there is significant room for improvement in communication, attentiveness, and overall customer interaction. -America I More
Made a visit because my engine light came on. My app sent me a message that my battery was dying. Jay said they were extremely busy. I left the car overnight and the next day I emailed the servic My app sent me a message that my battery was dying. Jay said they were extremely busy. I left the car overnight and the next day I emailed the service manager regarding the issue because I didn't know if I needed to get a rent a car. He responded and was extremely professional and kind. He had the service department run a diagnostic to see what was the problem and my car was fixed by the end of the day. More
Nick and the Royal Team made our truck buying experience a great one. Top notch service and will be back when we’re ready to buy another vehicle. a great one. Top notch service and will be back when we’re ready to buy another vehicle. More
Spenser was very professional and personal to work with and was a primary reason why I bought my Cadillac. He built my trust and provide all the answers to my questions directly. Nice job Spenser and I wil and was a primary reason why I bought my Cadillac. He built my trust and provide all the answers to my questions directly. Nice job Spenser and I will be back to buy again! More
Dealership was very helpful before I was given to Spencer. Spencer did an outstanding job helping us and also keeping me in Tucson to work the deal and make it happen. Spencer. Spencer did an outstanding job helping us and also keeping me in Tucson to work the deal and make it happen. More
Nick was awesome! The entire Buick GMC team was great. This is my 2nd used car purchase and it was even better than the first, thanks to Nick and Joe. We were treated The entire Buick GMC team was great. This is my 2nd used car purchase and it was even better than the first, thanks to Nick and Joe. We were treated with so much professionalism and kindness. Extremely grateful! Love our new GMC truck!!! More
They really works hard at customer service. This is my third purchase from Royal and the best experience, and purchase by far. Thanks This is my third purchase from Royal and the best experience, and purchase by far. Thanks More
Very informative, non pushy, great to work with. Made the whole process easier than expected. Made the whole process easier than expected. More


















