Royal Buick GMC of Tucson

Bringing dreams to reality I had been chasing the dream of owning a rare limited production vehicle for the last ten years. For a long time it seemed out of reach but I never g I had been chasing the dream of owning a rare limited production vehicle for the last ten years. For a long time it seemed out of reach but I never gave up hope that I would find the one I was looking for. Then thanks to Royal Buick GMC of Tucson and the hard work of your dedicated staff all the pieces fell into place. Ryan was totally on the ball making sure I was locked in and my prize wasn't going anywhere but home with me. Ryan and Garrett worked diligently and late into the evening to get me the best possible value on my trade in saving me from the headache of trying to sell it myself. They got me out of a car that I hated and into the truck I have always desired. Huge check mark on my bucket list. Everyone I dealt with was knowledgeable, expedient, friendly and professional. The entire staff was warm, welcoming and very hospitable. I could not be happier with my purchase or the experience. Will definitely recommend to friends and family as Tucson's Top Shelf Dealership. More

N/A at this time No vehicle selection at this time maybe later in the year only time will tell if I make a purchase from the royal car dealer No vehicle selection at this time maybe later in the year only time will tell if I make a purchase from the royal car dealer More

Awesome Customer Service Great customer service to Eric and Susan at Royal Buick GMC. They were awesome and have great customer Service. Eric my vehicle advisor kept me inform Great customer service to Eric and Susan at Royal Buick GMC. They were awesome and have great customer Service. Eric my vehicle advisor kept me informed about my Vehicle and Susan was perfect when I checked out . More

Ryan is Great! Ryan took his time and was patient as we tried to figure out what was best for our family! We left very happy with our brand new Envision! We als Ryan took his time and was patient as we tried to figure out what was best for our family! We left very happy with our brand new Envision! We also love Nicole! We bought our last LaCrosse with her. More

Great First-Time Dealership Experience I had previously only purchased cars through private party sales before this, but I was in need of something right away and was put in touch with Dere I had previously only purchased cars through private party sales before this, but I was in need of something right away and was put in touch with Derek who got me into a gorgeous car. Derek was personable, helpful, and knew his stuff. Overall, a great experience! More

Nicole dropped the ball on this Sale We worked with Nicole on buying our 2017 Buick Envision. LOVE the SUV!!! Nicole dropped the ball when it came to closing the sale though. Actually dis We worked with Nicole on buying our 2017 Buick Envision. LOVE the SUV!!! Nicole dropped the ball when it came to closing the sale though. Actually disappointed in her lack of professionalism at signing the papers. FYI, leave your personal problems at home. Now Garrett reviewed the papers with us, explained everything to us in a very professional manner. thank you Garrett! We will definitely come back to Royal for all of our future car needs! Dan, Kevin, and the whole team, very nice and very helpful. More

Very inviting, informative, and helpful Working with Kyle was great! He put forth so much effort and was very nice the entire time. I usually buy vehicles privately and was cautious about a Working with Kyle was great! He put forth so much effort and was very nice the entire time. I usually buy vehicles privately and was cautious about a dealership experience. From start to finish, Kyle made sure all of my questions were answered, even when I asked them over again. I highly recommend working with Kyle! He went above and beyond to help me with my purchase. This dealership is far above the rest. I always felt comfortable and welcomed. More

Awesome!! We have never enjoyed a car purchase as much as we did with Royal. Thomas was great. He was knowledgeable, helpful and a very nice young man. Got t We have never enjoyed a car purchase as much as we did with Royal. Thomas was great. He was knowledgeable, helpful and a very nice young man. Got the car we wanted at a fair price. Great job!! More

Updating previous compaint So after all my complaining and a few emails I did receive a call from another manager Kevin, very friendly man willing to help me with my situation. So after all my complaining and a few emails I did receive a call from another manager Kevin, very friendly man willing to help me with my situation. He instructed me to visit the dealership again and speak with Dan. Dan was attentive to our problems and said he would help us in any way he could to get this resolved so everyone is happy. He would meet and greet us every time we came back in. He has such an addictive smile and personality! He introduced us to a new salesman named Sean. Sean was the best, he didn't rush us, listened to us and offered suggestions. He would tell us take it for a few days and see if you like it, if not bring it back and we will try again. He never seemed to get tired of us and we did test drive a number of vehicles. Dan and Sean were always checking on us to see what we liked or didn't like and offer another vehicle. We ended up picking a SUV and they made sure that everything was good on the pricing structure as well as the vehicle. Introduced us to Justin on the Cadillac service side and he was nothing but smiles and offering to help if we needed it. So in the end all things have ended better than they started with this review. A few sad notes of employees (Tyler W and Sean) leaving Royal for bigger adventures in their lives but I am happy they were there to help us along the way! We would like to THANK Kevin, Dan, Sean, Tyler W and everyone else at Royal.. You have definitely changed my opinion and I will be a proud customer of Royal from now on. More

Best car buying experience ever. Thomas was extremely helpful and friendly. Questions were answered quickly and accurately. They got us into the perfect vehicle at a fair price. Will Thomas was extremely helpful and friendly. Questions were answered quickly and accurately. They got us into the perfect vehicle at a fair price. Will buy here again. More