Royal Buick GMC of Tucson | Page 93

Nicole was very knowledgeable, very patient, very personable. She answered our questions very thoroughly. I was on the fence about buying a car but Nicole pointed out all the safety features and the personable. She answered our questions very thoroughly. I was on the fence about buying a car but Nicole pointed out all the safety features and the other great features of the Honda. And we added the tires and wheels coverage which made me feel a lot better about the whole purchase. More

Bought a used 2019 GMC Denali traded 15 GMC Denali Nicole was GREAT showing me a used Denali!! We were only there for an update on the brake system on my 2015 Denali!! As I was out just walking round N Nicole was GREAT showing me a used Denali!! We were only there for an update on the brake system on my 2015 Denali!! As I was out just walking round Nicole came out and introduced herself! I ask about used Denali and the rest was history!! Even the service people were very nice and I didn't buy my old Denali from your dealership!! Great job Nicole!! More

Ryan provide nothing short of a top notch experience! He did whatever it took to help me through every step of the process. He continued the tradition of great service that Royal prides itself on. did whatever it took to help me through every step of the process. He continued the tradition of great service that Royal prides itself on. More

very pleasant experiences Every time I visited the dealership I was greeted by someone that both asked if they could help me and made me feel as if that was what they wanted t Every time I visited the dealership I was greeted by someone that both asked if they could help me and made me feel as if that was what they wanted to do. At no time did I feel pressured to rush out to the lot to buy something as happened so often at other lots. More

Very east buying experience Ryan was very helpful and extremely knowledgeable when we made a recent lease transaction. I feel Royal’s approach is the right one to compete for bus Ryan was very helpful and extremely knowledgeable when we made a recent lease transaction. I feel Royal’s approach is the right one to compete for business in the current competitive environment. More

Excellent Service This dealership has the best service department that I have experienced in my 62 years of automotive experience. In addition, we purchased a new 2019 This dealership has the best service department that I have experienced in my 62 years of automotive experience. In addition, we purchased a new 2019 Buick and that went beautifully. Susan in Customer Service is very efficient. We are extremely satisfied with Royal. More

Salesperson Nicole Whittaker In our opinion, four words describe our sales experience with Nicole Whittake: thoughtful, precise, patient, and thorough. She listened to our needs In our opinion, four words describe our sales experience with Nicole Whittake: thoughtful, precise, patient, and thorough. She listened to our needs for a new car, asked specific questions to understand our goals, waited for us to make decisions without pushing us in a specific direction, and explained the forms needed to complete the sale. We highly recommend her for your Royal car/truck purchase. More

Going the Extra Mile I went into the service department yesterday because I had purchased a 2015 Yukon with the rear seat entertainment center. The wireless headphones the I went into the service department yesterday because I had purchased a 2015 Yukon with the rear seat entertainment center. The wireless headphones the seller provided weren't working and I was hoping someone might be able to educate me on how to get them to work. Terry Oetting came out and after trying to switch out batteries he guessed we had the wrong type of headphones. I had digital headphones and he believed analogue was the right equipment. He brought a pair of analogue headphones and sure enough they worked. Terry got with the Joseph Komi the used car manager and they agreed to switch out my headphones for theirs. This is incredibly thorough service. I plan to come to Royal for all my future services. They are AWESOME! Thanks Terry & Joseph! More

Good service I really enjoyed working with Susan Hunter in the business office. the service group was on time and was very helpful. I get a different person each t I really enjoyed working with Susan Hunter in the business office. the service group was on time and was very helpful. I get a different person each time at the service center , all have been good. More

First time Cadillac customer After continued glowing reviews of Cadillac products from trusted friends, I decided to try a well researched XT4 for myself. The experience of test d After continued glowing reviews of Cadillac products from trusted friends, I decided to try a well researched XT4 for myself. The experience of test driving, questioning, and clarifying with Ryan made it easier for me to make the change from a long term competitive manufacturer. Vehicle performance after one week has given fine results and has reinforced Ryan's predictions for my own personal leap of faith to this new CUV. More