Royal Kia

I think the best thing I can say about this dealership as it’s clean, followed by my sales associate Nicole. I’ve had to run around for months proving maintenance was let down time and time again the last ti it’s clean, followed by my sales associate Nicole. I’ve had to run around for months proving maintenance was let down time and time again the last time I picked up my car, the hood wasn’t shut and I was driving 50 miles an hour down Oracle could’ve gotten to a very bad accident The gas tank was left on E with the light on after leaving my car there for the fourth time so they can work on it they told me they drove the car for 20 miles and they gave it back with fumes not happy but I must say Nicole handled herself professionally is definitely an asset to this dealership without her. You would’ve lost my business. This girl‘s going places and if you’re smart, you’ll take care of her. She’s a leader, not a follower. More

Early 7am appointment availability. Outstanding Service Advisor (Eddie Contreras). Clean facilities. Fast and skilled service by knowledgeable technicians. Clear explanation of service Outstanding Service Advisor (Eddie Contreras). Clean facilities. Fast and skilled service by knowledgeable technicians. Clear explanation of service performed. More

Jesus was very thorough with explaining the features and took time to answer all questions, took time to answer all questions, More

Nicole did a phenomenal job getting us taken care of while the new car was getting paint protection service. She even got us a Kia off the lot to borrow so my elderly mother and I could go to lunch. A while the new car was getting paint protection service. She even got us a Kia off the lot to borrow so my elderly mother and I could go to lunch. And, Nicole went above and beyond when she again showed my mother the features of the car that my mother found confusing , which was very much appreciated as the sales process had ended, so Nicole was just going the extra mile to be kind. More

Always professional, eager to accommodate customer's needs. Communicative and a pleasure to do business with. needs. Communicative and a pleasure to do business with. More

Nice people but 2024 kis purchased 4 days in was taken to royal kia for check engine light and when i picked it up next day on the drive home the check engine light came back on horrible experience !! royal kia for check engine light and when i picked it up next day on the drive home the check engine light came back on horrible experience !! More

Easiest experience I've ever had buying a vehicle. The dealership is non-commission and non-stressful. I drove away in a great car and with the feeling of gotten a fair deal. My salesperson, Beau, eve The dealership is non-commission and non-stressful. I drove away in a great car and with the feeling of gotten a fair deal. My salesperson, Beau, even took the potential purchase to my mechanic for an independent inspection and to ease my mind. More

The buying process was very quick and easy. Luis was very polite and professional. I told all of my family and friends about the great experience. Luis was very polite and professional. I told all of my family and friends about the great experience. More

We took our Kia Niro to this dealership for 5 years for routine and recommended service. Suddenly our "Check Hybrid Battery, Turn Engine Off" warning light appeared. We asked them to look into it. They tho routine and recommended service. Suddenly our "Check Hybrid Battery, Turn Engine Off" warning light appeared. We asked them to look into it. They thought it was caused by pack rats (it wasn't, which they admitted later). A few thousand miles later, our catalytic converter went bust, and they asked us to pay $7,000 for it. The car had been in their care for 2 months during the summer because they were slow to finish what they called unrelated repairs. When I picked it up, I drove 1 mile before the warning light returned. A few days later, the converter apparently went bust and the engine stopped. That's when I got the call about the $7,000 charge, with the service tech (Dallas Cook) saying ignorantly, "I don't know if this is bad news or good news." Then I respectfully asked how the converter breaking wasn't connected either to the warning light months prior or the "unrelated" more recent repairs and was passed off to his manager, Scott Evans. Mr. Evans has mostly ignored my emails and voice mails. The service center has offered us a "loaner" car while we await a solution, which we greatly appreciate, but every other action taken (or not taken) by Mr Cook, Mr. Evans and Co. has caused us so much stress and cost thousands of dollars. We loved driving a Kia until this all happened. Now we're forced to consider options like writing reviews, calling Kia national and even small claims court in our search for a remedy. More

Aaron impressed us the minute we met him! Great listener to our needs and attention to details on each vehicle the we were shown was greatly appreciated, as well as his follow up after we pu Great listener to our needs and attention to details on each vehicle the we were shown was greatly appreciated, as well as his follow up after we purchased our Sportage We intend to make an appointment with him in a couple of weeks (since we've been away and tied up) to learn more about all the whistles & bells that our Sportage offers. We were also very impressed to learn all that Royal offers in its commitment pkgs to its customers (especially the lifetime warranty, and their future follow ups!) Kind regards- Robin & Mark S. More