Royal Kia

Steve Saul was super helpful, kind, and patient as well as all other employees. I appreciated everyone’s help with purchasing my new car. Would recommend this car dealer and dealership. as all other employees. I appreciated everyone’s help with purchasing my new car. Would recommend this car dealer and dealership. More

I had an amazing experience in this car dealership. Everything went perfectly. Very nice place, very clean, staff is very polite and attentive, especially Dylan he is the best salesman I've ever met. Everything went perfectly. Very nice place, very clean, staff is very polite and attentive, especially Dylan he is the best salesman I've ever met. More

Salesman Steve Saul was a pleasure to deal with. He was friendly & courteous, knowledgeable about features & options, quick to reply to my texts, and provided a pressure free sales experience. Royal He was friendly & courteous, knowledgeable about features & options, quick to reply to my texts, and provided a pressure free sales experience. Royal's free lifetime powertrain warranty is a fantastic benefit! More

I was able to inspect my KzeA selyos and complete the entire purchase trans action from my home since my impairment prevented me from going to the dealership at this time. That was made possible through entire purchase trans action from my home since my impairment prevented me from going to the dealership at this time. That was made possible through special onsideration by Toyal Mgmt and and Asron. The best closing of a vehicle purchase I ever experienced. My thanks to everyone at Royal.😁 More

Very friendly and knowledgeable staff. Donovan took time to show us everything in the car and answer any questions. We never felt pressured or rushed. Donovan took time to show us everything in the car and answer any questions. We never felt pressured or rushed. More

Easiest most friendly car buying process you will find anywhere. Give Dylan a visit he’ll take care of you. anywhere. Give Dylan a visit he’ll take care of you. More

He made my first car shopping experience very easy and was very nice and helpful was very nice and helpful More

Just a few observations. I have been a Royal Kia customer for 12 years. Their customer service is second to none. Their service advisors are good folks who really try to p I have been a Royal Kia customer for 12 years. Their customer service is second to none. Their service advisors are good folks who really try to please. However several recent experiences I have had with Royal service bear commenting on. First, I found it necessary TWICE to try to contact the service manager by email. So, i went to the Royal website where I found his name and a link to his email address. I used the link (which is right below his photo} and left a message for him. In no time at all (on both occasions} I received an email and phone call from Royal Kia Sales trying to interest me in buying a new Kia. Now, why was that? Perhaps their email system is so screwed up that this sort of error is made repeatedly. If so, that is sheer incompetence on the part of their IT system. Or, it could be tactical to divert me from my intended recipient (service manager) to sales where I might be talked into buying a new car. If it is tactical, IT IS UNETHICAL. Did I ever receive an acknowledgement of my original message to the service manager? No, not at all! These are troubling circumstances! Second, I recently (few weeks ago), Royal replace the long block of my car under KIA'S extended warranty. After driving the car for about a week, I noticed a growl or vibration noise coming from under the hood upon initial acceleration only. So, I wondered if this noise( it's cause) is something that would have occurred in any event, or did it originate as the proximate result of the engine replacement. So, I called the service department, spoke to a fellow, and explained the reason for my call. The words were scarcely out of my mouth when this fellow told me That If I brought the car in for a diagnosis, it would cost me $170 just for the service department to have a look. He went on to say that the extended warranty only covered the replacement of the engine block and he went on to rattle off any number of reasons that this noise may be happening emphasizing that the extended warranty would cover nothing else. True enough, Not once did he entertain the possibility that the problem might be related to the replacement performed by Royal. He was adamant but not discourteous.. So, I would have to pay an upfront cost of $170 to find out why this might happen on the heels of the engine replacement. He was doing his job as he should. But I felt a little uneasy and stone walled. Maybe my reaction is unjustified. I don't know. The readers herein can make up their own minds. More

I came in after a total loss unfortunately. The royal staff including Donovan and Ethan were able to help me find an amazing vehicle that was in my budget, and got me a lower interest rate than The royal staff including Donovan and Ethan were able to help me find an amazing vehicle that was in my budget, and got me a lower interest rate than the previous people who approved me and also provided excellent service along the way. More

The Kia dealership is super inviting and friendly with a clean atmosphere that makes you feel immediately comfortable. They have a solid selection of both new and used vehicles in their inventory. Appreciat clean atmosphere that makes you feel immediately comfortable. They have a solid selection of both new and used vehicles in their inventory. Appreciate the free, popcorn, coffee, and water! More