Royal Kia

I lost my warranty forever for missing a "millage gap" which I still don't understand how that happened. I had the service advisors to please explain how I lost my warranty forever and she just emailed me which I still don't understand how that happened. I had the service advisors to please explain how I lost my warranty forever and she just emailed me their number. I called the number and they explained but they also where very disappointed with the dealership and service department for not informing me on other ways you can lose warranty forever. So I learned about millage gap. It makes Royal kia so uncomfortable to be with. More

David and Keith answered all of my questions. I work in ‘solutions selling’ and that is exactly what they did. I knew what I wanted and he was up front and honest about all parts of the transacti I work in ‘solutions selling’ and that is exactly what they did. I knew what I wanted and he was up front and honest about all parts of the transaction. I honestly wasn’t planning on buying that day, but the amazing customer service I received made up my mind. Thank you David and Keith for the best car buying experience I have ever had. (Although the auto generated marketing emails can be borderline harassing) More

This is our second Kia. Our Forte was awesome and we always had our service done with you. We traded in the Forte and purchased a pre-owned Soul. Jesus was friendly, profes Our Forte was awesome and we always had our service done with you. We traded in the Forte and purchased a pre-owned Soul. Jesus was friendly, professional and knowledgeable. We purchased our car and took it home the same day! Great experience. More

I was mailed multiple letters offering me a pre-approved auto loan with low or no money down. I called and I gave them all of mine and my husband's financial information. I told them we could afford $500 auto loan with low or no money down. I called and I gave them all of mine and my husband's financial information. I told them we could afford $500 down, and $250 per month. I was still pre approved and sent to the dealership appointment. I looked at their online inventory and selected what was within our price range. Their payment calculator For that specific vehicle, showed that it was less than $200 a month. I arrived at the dealership and filled out all the required paperwork, test drove that same vehicle, and subsequentlywas told that I was approved. Then I was told the only option available to me was $1,500 down and almost $400 a month. For a 2012 Kia with over 175,000 miles. This is a bait and switch dealership that takes advantage of disabled veterans. More

It was simply the best, smoothest, and most pain free car buying experience. TJ and Jesus C. treated me with great care and respect. I couldn’t ask for a better car buying experience. buying experience. TJ and Jesus C. treated me with great care and respect. I couldn’t ask for a better car buying experience. More

Our experience was Awesome. A very positive And refreshing one with Sal. He understood our Needs, and listened to us. We look forward to Working with Royal Kia, in the future A very positive And refreshing one with Sal. He understood our Needs, and listened to us. We look forward to Working with Royal Kia, in the future. More

David was very knowledgeable and proactive in finding information for us. He was extremely responsive and personable. Overall it was an enjoyable experience. information for us. He was extremely responsive and personable. Overall it was an enjoyable experience. More

Keith Jones was so incredibly kind, and patient with us! He really look the time to make sure we were comfortable with our purchase! Royal Kia is awesome, we look forward to a great, long lasting relationsh He really look the time to make sure we were comfortable with our purchase! Royal Kia is awesome, we look forward to a great, long lasting relationship with your dealership! More

Awesome customer service! Jesus and then team went over and beyond to make sure we had a common goal and achieved it! Thank you! Jesus and then team went over and beyond to make sure we had a common goal and achieved it! Thank you! More

My daughters 2018 Optima broke down in New Mexico while we were moving her back to Tucson from Tennessee. I contacted Jesus and he had us bring the car in. Although we didn’t buy the car from Royal they wo we were moving her back to Tucson from Tennessee. I contacted Jesus and he had us bring the car in. Although we didn’t buy the car from Royal they worked it in and found that it was an issue that was covered by a recent recall. I can’t tell you how awesome it was to here this news. Royal rocks and really makes you feel like family no matter what. Thank you Jesus and Jennifer. More