Royal Moore Subaru

Low pressure and friendly folks working here. Happy with our purchase and would recommend the dealership. Happy with our purchase and would recommend the dealership. More

I had a great experience buying a used vehicle here! Great customer service and great prices! Great customer service and great prices! More

We had a great experience at this dealership! They were super helpful, and gave us a great deal! They were super helpful, and gave us a great deal! More

Friendly and professional. Make the purchase of a new car quick and painless. Highly recommend Royal Moore. Shout out to Adam Gates and Frankie Arellano! Make the purchase of a new car quick and painless. Highly recommend Royal Moore. Shout out to Adam Gates and Frankie Arellano! More

Josh and the rest of the team here were very helpful, they’re very customer focused! they were able to provide me with a variety of options for payments as well as vehicles themselves. I’m incredibly ple they’re very customer focused! they were able to provide me with a variety of options for payments as well as vehicles themselves. I’m incredibly pleased with my experience with them. More

Alex and Royal Moore as a whole was very smooth. They got what myself and family needed in a car, as well as stay in our budget. They got what myself and family needed in a car, as well as stay in our budget. More

Sleezy dealership with bad business practices. Nathan and Nate blantenly lied to me when I was purchasing my Subaru. I explained my situation and asked about co-signing options prior to even doing Nathan and Nate blantenly lied to me when I was purchasing my Subaru. I explained my situation and asked about co-signing options prior to even doing credit. They spot sold me the car, didn’t tell me it wasn’t finalized, and made me drop everything to return it to them the next day. Told me I wasn’t allowed a co-signer and went back on everything they said we could do. I called later and spoke to Nathan, out if there were any steps we can take so I can appeal or get another car and they told me they didn’t want to do business with me because “I’m not a happy customer”. Nathan had me speak to Nate, the finance manager. He was even ruder than Nathan. He lied and told me the DMV didn’t take scanned signatures and they needed to be wet. I quoted ORS 803.094, which refers to electronic signatures in Oregon and it is permitted on DMV documents. To make it worse, when we bought our other car a month prior, he had us sign everything on the iPad. Either we were lied to or they themselves are not following Oregon DMV standards He then went on to personally insult me and he told me he only “works with happy customers”. I pointed out we were unhappy he didn’t do his due diligence or let us submit other documents to the lender. I asked him how he sleeps at night and he became hostile accused me of yelling at him and called me hysterical. (I’m a woman by the way. This leads me to believe Nate looks down on women). Which tracks. When we worked with him for our other car he only really talked to my partner and not directly to me. He was incredibly condescending and rude. Apart from being rude and being liars, I don’t think they follow FTC, and they didn’t due diligence in informing of us of being fully approved, or allowing us to submit additional documents. When I spoke to Nate I said I was happy to get the co-signer they said I could use or submit additional documents. He refused to let us do anything and told us to go elsewhere. We asked all of these questions and shared out information prior to running credit. Nathan and Nate both said it would all be fine. Too be very honest, I wouldn’t be such an “unhappy customer “ if Nathan and Nate had been remotely nice, empathetic, or treated us with basic human decency once they found out we weren’t going to line their pockets with money. I highly urge anyone to go anywhere else but here. They either lied to us or their staff is uneducated and misleading people. If you do have the misfortune of going there I recommend you review the Oregon DOJ on car buying. They passed through some taxes on my car that were misleading. I also asked about not reveling my plates after 8 weeks twice and I was given 3 different answers. More

Alex was very nice and made the buying process easy and fun. He answered all my questions and was very transparent. The sales manager was awesome also. Both very relatable and all around good and honest! fun. He answered all my questions and was very transparent. The sales manager was awesome also. Both very relatable and all around good and honest! We are happy New Acent owners now :) More

Great experience. Straightforward discussion and process. Low pressure environment and friendly banter. I highly recommend. Straightforward discussion and process. Low pressure environment and friendly banter. I highly recommend. More

I had an excellent experience buying my new Subaru, and it was surprisingly quick too! This was my first time getting a brand new car, and the level of service was excellent! Not only were they informative it was surprisingly quick too! This was my first time getting a brand new car, and the level of service was excellent! Not only were they informative, but also very personable which made the buying experience awesome! Jim and Nathan did a wonderful job during this process, and I cannot recommend them enough! More