Royal Moore Subaru

Emmylea was amazing! She patiently spent close to an hour FaceTiming with me so that we could go over all the bells and whistles on my new Crosstrek. She was knowledgeable and patient and it was a plea hour FaceTiming with me so that we could go over all the bells and whistles on my new Crosstrek. She was knowledgeable and patient and it was a pleasure dealing with her. Nathan was also a pleasure to deal with. He was fairly new when I called to order my car but was responsive and helpful and eager to ask others when needed. The finance department was more difficult for me. I waited almost four hours and was so exhausted that I really did not feel comfortable with what I was signing. Then received someone else's financial contract It was stuffed in an envelope and handed to me as I was leaving. When I got home and realized the mistake, I called immediately. It took four calls to get any response. Then another call to request my financial contract which finally was emailed to me after I had to call again. Felt uncomfortable and unprofessional More

This was my first auto intro from Subaru and Emmylea did a great job. Having had this experience with Infiniti and Ford, I will say that Emmylea outperformed both the reps of those dealerships. She is sma a great job. Having had this experience with Infiniti and Ford, I will say that Emmylea outperformed both the reps of those dealerships. She is smart, well prepared and very professional. Good hire! More

Visited the Center for the mileage maintenance and worked with the service representative Logan, very helpful and a very service oriented personnel. Will visit again soon..... with the service representative Logan, very helpful and a very service oriented personnel. Will visit again soon..... More

Jordon and Jake ("Not From State Farm") were both very helpful, friendly and personable. Our lease was coming due for our Subaru and we wanted to trade it in early for a new Subaru and they both helped t helpful, friendly and personable. Our lease was coming due for our Subaru and we wanted to trade it in early for a new Subaru and they both helped to make the process go very smoothly and pleasant. Thanks! More

I feel very much a part of the family every time that I come in. Thanks so much for being so understanding and caring as well as knowledgeable and helpful. come in. Thanks so much for being so understanding and caring as well as knowledgeable and helpful. More

Recan was great! Super patient and showed me all the models until I found the right one for me. Buying a car is always a big decision and this made it a little easier. Thanks! models until I found the right one for me. Buying a car is always a big decision and this made it a little easier. Thanks! More

Talking with Emmylea yesterday was very helpful. She was extremely knowledgeable about our new Subaru and gave us some new insights into how our Crosstrek works. We had an issue with the windshield wiper extremely knowledgeable about our new Subaru and gave us some new insights into how our Crosstrek works. We had an issue with the windshield wiper fluid hose and our salesman, Art, was able to get us an appointment with the Service Department asap. More

Great experience for our 2nd purchase with Royal Moore. First was with Mazda, now Subaru. Recan was very informative and timely with responses and personable which we appreciated. Emmylea was very friendl First was with Mazda, now Subaru. Recan was very informative and timely with responses and personable which we appreciated. Emmylea was very friendly on our follow-up call and also well informed. One thing I would suggest is maybe cut back a bit on pushing for add-on's during contract signing. Working in Sales I know better than most the importance of upselling... But after what was a very streamlined & quick purchase process we wished that the last step (signing) could have gone quicker. Overall we were very happy with Royal Moore, and I'm sure we'll be back. More

Easy to work with!! Emmylea went the extra mile. Jovanni made the purchase painless. I was able to drive off in under an hour if arriving at the dealership made the purchase painless. I was able to drive off in under an hour if arriving at the dealership More

Cheryl was amazing I had service done it was rock solid went as planned and she communicated as promised. Please go see her for service she knows her stuff. Impressive, a breath of fresh air to their Servi went as planned and she communicated as promised. Please go see her for service she knows her stuff. Impressive, a breath of fresh air to their Service department. Congratulations More