Royal Moore Subaru

We did buy the car and the saleperson was very professional Spent several days talking to Tim Parkyn about various subaru's and options. Tim as a salesperson was very responsive and gave me a lot of time. We Spent several days talking to Tim Parkyn about various subaru's and options. Tim as a salesperson was very responsive and gave me a lot of time. We test drove the car and had lots of answers on functions and options. We did our homework and found pricing at least from three other dealers. His boss and the manager wouldn't try to beat or tie the highest bids even though we had them on paper from the company. Very disappointed in them Maybe they are that much smaller than some of the other dealerships. I found Tim delightful and honest, The financial person was wonderful. The shop people were very helpful also. I was very disappointed in the Manager and sales manager. I thought they should be me competitive.rather than "take it or leave it" But the Salesperson more than met my personal expectations. Tim is very good at what he does. More

Stay Away Should have trusted my gut and walked away after two cars that were being offered were not available when I accepted them and wanted to take delivery. Should have trusted my gut and walked away after two cars that were being offered were not available when I accepted them and wanted to take delivery. Due to the limited availability of Subaru Crosstreks in limited version at the end of 2017, beginning of 2018 and the fact that one exactly like I wanted was in transit to them I decided to stick with it and go for it. Communication was almost impossible. Phone was not answered. Voice mails and emails were not returned. Visiting the showroom in person to get some answers finding out sales person was not in and no-one else could provide a definite answer. Made an appointment to pick up the car and sales person confirmed appointment the evening prior. At arrival sales person was not there and not coming in. Handing over the delivery to another sales person that had no information. Was not aware of the agreed upon trade in value for the Subaru I was trading in. After rejecting the additional warranty offered for over $3K, I met the finance person to sign all paperwork. Provided all necessary paperwork including payoff statement for the remainder of the loan on the trade in. All paperwork was handled very fast. Later I discovered that an item was added to the purchase agreement that was not offered or asked for. Called Etch on the agreement and appeared to be some sort of theft insurance. The cost of $389.00 was hidden in the fees and tax area and not mentioned. When my loan was not being paid off I contacted the bank and was told they had just received a dealer pay off check. This was 10 days later. When the loan was paid off I noticed that the dealer check was written out for less value than was deducted on the purchase agreement. Several emails requesting restitution for the difference between the dealer check to the bank and what was withheld on the purchase agreement are still unanswered. Complaint regarding the unwanted “theft insurance” is also ignored. Lesson learned: If you want the experience of dealing with the stereotype shady used car dealership you are at the right place. If you want to be treated correctly and respectfully I would recommend going to Carr in Beaverton or Subaru Wilsonville in Wilsonville. You will have no regrets. I purchased cars from them before and wished I had done that again. Had both cars in maintenance at these dealers and no complaints either. I will never go back to Royal Moore, not for service, not for another purchase. Will never recommend this place to anyone. Stay away! More

Subrau Dealership no pressure; enjoyed working with Tim.! My chief complaint was the length of time it took to complete our purchase of a new car. The dealership also o no pressure; enjoyed working with Tim.! My chief complaint was the length of time it took to complete our purchase of a new car. The dealership also ordered the incorrect parts for our new car.. More

No pressure !! Worst part of buying a car is always being pressured to purchase extras ! Greg did a great job of explaining all options but never pressured us to buy Worst part of buying a car is always being pressured to purchase extras ! Greg did a great job of explaining all options but never pressured us to buy . By far our most pleasurable buying experience !!!! More

Good overall experience with Royal Moore! My wife and I went to Royal Moore as they participate in the Costco auto buying service. We had visited one other dealership in the area that did not My wife and I went to Royal Moore as they participate in the Costco auto buying service. We had visited one other dealership in the area that did not participate with Costco, so we wanted to compare prices to see where the better deal was. Greg Bristow was our sales assistant and he was straight forward from the beginning. He helped improve the overall process of buying a new car easy for us and he was willing to work with us to meet our needs. More

Smooth Buying Experience! My wife and I found the process of purchasing our new Subaru Forester from Greg Bristow at Royal Moore to be a smooth and professional experience. My wife and I found the process of purchasing our new Subaru Forester from Greg Bristow at Royal Moore to be a smooth and professional experience. More

Great Customer Service Once we entered the showroom we were greeted by Tim Parkyn. We told Tim that there were two Subaru models that we were interested in driving. He tol Once we entered the showroom we were greeted by Tim Parkyn. We told Tim that there were two Subaru models that we were interested in driving. He told us to give him a few minutes and he would have both models out front for us to compare and take a test drive. Once the test drives were completed we decided on the Outback, but were we not sure it would fit in our garage. Not a problem as they let us drive one home to make sure it would fit. We took the car home that afternoon. The entire process of purchasing this car was done with the upmost professionalism and customer service. Very low key, no pressure and took as much time as we wanted to answer all of our questions. All in all a very positive buying experience. More

Ask For Greg Bristow Greg Bristow, Greg Bristow, Greg Bristow! That’s all you need to know. Seriously, what a great job Greg did taking care of my family. We reache Greg Bristow, Greg Bristow, Greg Bristow! That’s all you need to know. Seriously, what a great job Greg did taking care of my family. We reached out via the internet to Royal Moore Subaru, because they are part of the Costco purchase program and they have the lifetime power train warranty. Greg contacted me shortly after my request, he attentively and accurately listened to all of my requests, followed up with me when a vehicle would be in, took a $500 deposit over the phone, kept me posted on the expected time of arrival, coordinated a vehicle pick up time, was ready and well organized when we arrived, had the vehicle completely prepped, took us on a test drive, completed the paperwork very quickly and efficiently, but the most impressive thing he did was his interaction with my family. As a “car guy”, I had researched the 2018 Crosstrek in great detail. I bought the car for my teenage twins, because it was the safest, most affordable, well featured all-wheel drive vehicle available. I studied the owners’ manual in advance and watched countless videos and read countless reviews. I also had my 15-year-old (nearly 16) daughter do the same. I brought my daughter with my wife and me (and my daughter’s friend and cousin) so that she/they could learn from the experience. Greg picked up on what I was trying to do and he spent a significant amount of time walking her through everything. He spoke very professionally to her, which really resonated with her and as a result was well and thoroughly received. This included a significant amount of time actually in the car, walking her through every setting. His tone and manner was always professional, genuine and caring. I was very impressed with how technically accurate his presentation was with my daughter. There was not a single technical element that he wasn’t right about. Very, very impressive. It is the first time that I have bought a car that the sales person knew as much as I did about the vehicle’s detail. The finance manager worked with us very professionally and competently as well. The process was very easy, with no high pressure from either of them. Bottom line is that our car buying experience was the best car buying experience I have had, and I have bought multiple new Mercedes, a new Cadillac STS, a new Volvo 850R, new Dodge SRTs and several other high-end cars. The service from Greg and the finance manager at Royal Moore Subaru out performed them all. No review would be complete or fair without mentioning areas for improvement. I have two criticisms, 1) they need to improve their warranty to match the nearby competitor’s (which became available after I ordered my car) and 2) they need to improve the exterior appearance of their Subaru facility. Their website says that they are getting a new building, so that should fix that issue. The facility needs to reflect the quality of their staff and our truly wonderful experience. Thanks to Greg Bristow and his team. Really, really well done! They earned and deserve my highest recommendation. More

"Great buying experience" Just picked up my new 2018 Crosstrek on Jan.31. Had to wait 8 weeks for it to arrive because I had it built to my specifications. I could not be h Just picked up my new 2018 Crosstrek on Jan.31. Had to wait 8 weeks for it to arrive because I had it built to my specifications. I could not be happier with my car and also my whole experience with Royal Moore Subaru. Derek Whitmore, my sales person, came highly recommended from a very satisfied friend who just purchased a new Outback from him. Besides giving me a great price, when I picked up my car, Derek spent several hours with me demonstrating and explaining all of the cars features (This car is loaded with Tech and I am a 69 year old computer dinosaur). Derek and the whole team At Royal Moore are great and I highly recommend them. More

Best price Their price for our cross trek was the best of 3 dealerships without trying to talk them down. Greg Bristow was very helpful. Probably the fastest I w Their price for our cross trek was the best of 3 dealerships without trying to talk them down. Greg Bristow was very helpful. Probably the fastest I was in and out of a dealership. Would definitely go back. More