Royal Moore Toyota - Service Center

From the moment I arrived, Caroline and the team has great energy friendly and attentive. Very pleased about the experience. Never felt stress out at all. Caroline was incredibly efficient—my oil chang great energy friendly and attentive. Very pleased about the experience. Never felt stress out at all. Caroline was incredibly efficient—my oil change was completed in record time without compromising on quality<3 More

She was amazing from the start. Greeted me with a smile and a " How's your day going" a very welcoming attitude and positivity. Address all my concerns and answer all my questions. Greeted me with a smile and a " How's your day going" a very welcoming attitude and positivity. Address all my concerns and answer all my questions. Definitely will keep coming back thanks to her. More

Timely, thorough, courteous and provided a detailed list of work done and problems of future concern. of work done and problems of future concern. More

Eight years ago after I bought my Toyota Sienna, and for some reason the finance manager didn't want me to get the idea that I had gotten as good a deal as I thought I had. He told me I spent more than the some reason the finance manager didn't want me to get the idea that I had gotten as good a deal as I thought I had. He told me I spent more than the average. That hurt my feelings and I haven't got a clue why he said it. I was thinking about taking off three stars from the review for the dealership because of that.. That"s how long my memory is for being mistreated. However, over that eight years I have had nothing but excellent service from the service department. So I gave them the stars they deserved. The important thing to remember is that people in the car industry should be careful about what they say to customers and to respect them. One wrong word can be remembered for a lifetime and be brought to light in the minds of an untold number of people in that customer's community of relationships. That's the point of having these surveys I imagine. More

Caroline was very knowledgeable and friendly in our interaction. Vehicle was finished in less time than I thought it would take. Going back tomorrow with our RAV4 for service interaction. Vehicle was finished in less time than I thought it would take. Going back tomorrow with our RAV4 for service More

Fast friendly service. However, wiper fluids were not filled. Liked Caroline as a service advisor. However, wiper fluids were not filled. Liked Caroline as a service advisor. More

I would just love to say I’m never disappointed when I bring my car in for service, the whole team is always friendly and ready to help I appreciate this dealership and always seeing a friendly faces I’ve bring my car in for service, the whole team is always friendly and ready to help I appreciate this dealership and always seeing a friendly faces I’ve worked with about all the advisor here so thank you Caroline, Emily , Kaiden , Tristen and the whole rest of the team you guys are awesome keep it up ! I’ll continue to tell everyone to come here for service More

Kadin gives me great service every time I come in and he will be my advisor from now on. Mike is also very helpful with my questions will be my advisor from now on. Mike is also very helpful with my questions More

I am always incredibly satisfied with the work and service that Mike provides, I feel like he always goes above and beyond to make sure our visit goes smoothly and I always recommend him to family and service that Mike provides, I feel like he always goes above and beyond to make sure our visit goes smoothly and I always recommend him to family and friends. More

I had the pleasure of working with Mike Taylor during my recent visit to Royal Moore, and I couldn't be more impressed with the level of professionalism and care I received. From the moment I walked in, Mik recent visit to Royal Moore, and I couldn't be more impressed with the level of professionalism and care I received. From the moment I walked in, Mike greeted me warmly and made the entire service process seamless. They took the time to explain the issues with my vehicle in detail and provided clear, transparent pricing. I never once felt rushed or pushed into unnecessary services, which I truly appreciated. The communication was excellent, and they kept me updated throughout the process, ensuring I knew exactly what was happening with my car. What stood out the most was how Mike went above and beyond to ensure I was completely satisfied with the service. Their attention to detail and commitment to customer satisfaction were evident in every step of the process. I highly recommend Mike and Royal Moore for anyone in need of car service. You’ll be in good hands, and it’s clear they truly care about their customers! In my 25+ years of working on cars working at a dealership and being a customer while getting work done on my cars, Mike has BY FAR been the best service writer I've had the pleasure of working with. He's thoughtful, helpful and actually CARES about the customer's needs. This has beome less and less important over the years in the car industry and it is absolutely refeshing to see that there are still some out there who do put the customer first and trully care while doing so. Thank you again Mike! You have made a customer for life with any Toyota needs that may arise in the future and will be brought to Royal Moore because of your service. More