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Russ Darrow Honda

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.6
3,132 Reviews
Located in the heart of Milwaukee, WI, Russ Darrow Honda is your premier destination for new and certified pre-owned Honda vehicles. With a commitment to exceptional customer service, we offer a wide selection of reliable cars, SUVs, and trucks designed to fit every lifestyle and budget. Every used and certified pre-owned vehicle undergoes a rigorous multi-point inspection to ensure quality and reliability. As part of the Russ Darrow Group, serving Wisconsin for over four decades, we take pride in delivering an outstanding car-buying and ownership experience. Visit Russ Darrow Honda in Milwaukee today and experience the difference in quality, value, and service!
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10851 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 3,132 reviews

February 01, 2025

Christ is always so helpful. Most welcoming,, great customer service. He also explain car s condition very well. More

by Flower
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Berger
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Feb 02, 2025 -

Russ Darrow Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. George Matthews george.matthews@russdarrow.com

February 01, 2025

This was the easiest and smoothest experience I’ve ever had at an auto service spot. I was really impressed. Just fantastic customer service and process. More

by javierleealaniz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Breuer, Andrew Martin
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Feb 02, 2025 -

Russ Darrow Honda responded

Thanks, Javier, for sharing about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

January 31, 2025

Wonderful customer service. Good communication. Kind and knowledgeable employees. Offers Uber or Lyft service when needed. More

by KARINJONES216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany Breuer
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Feb 02, 2025 -

Russ Darrow Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, karin, and look forward to your next visit. George Matthews george.matthews@russdarrow.com

January 31, 2025

Had a great experience. I have complete trust in them. I would come back. AWSOME More

by goodrumww
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aleiah Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adriana Perez
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Feb 02, 2025 -

Russ Darrow Honda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

January 31, 2025

John my service representative has Great customer service he really took the time to get my vehicle fixed More

by NATALIEEAST3RALLEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2025 -

Russ Darrow Honda responded

Thank you for choosing Russ Darrow Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, John, and we hope to see you again! George Matthews george.matthews@russdarrow.com

January 31, 2025

I have dealt with Zach a couple of times of coming in for an an oil change. He has always been awesome in every way! More

by KMILLNER76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lesia Matthis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerald Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Gresbach
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2025 -

Russ Darrow Honda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

January 31, 2025

Not very forthcoming… anything to make a sale… runs credit before discussion of you’re financial situation leaving you with either hard credit hit or hard hit and no choice to buy.. also not good with More

by MEANDMY311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rowley Clayborn
2.0
This rating includes all reviews, with more weight given to recent reviews.
Maddie Wojciechowski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Porchia Woodson, Adriana Perez, Yazen Saleh
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Feb 03, 2025 -

Russ Darrow Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. George Matthews george.matthews@russdarrow.com

January 31, 2025

A wonderful experience I will be going to the dealership from now on. Yasss and More

by herroncharmion44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Perez
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Jan 31, 2025 -

Russ Darrow Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. George Matthews george.matthews@russdarrow.com

January 31, 2025

Rachel spent time helping me with a non repair issue. Appreciated her time spent. amen. More

by J.DEBOOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adriana Perez
Report | Print
Jan 31, 2025 -

Russ Darrow Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Rachel here at Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

January 31, 2025

The staff was very helpful and informative. Miss Brown went over and above my expectations. More

by ROPERLYNNETTE
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Aleiah Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Martin
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Jan 31, 2025 -

Russ Darrow Honda responded

Thank you so much, Lynette, for your kind words, and for taking the time to leave us this wonderful feedback! George Matthews george.matthews@russdarrow.com

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