Russ Darrow Honda

Very nice experience. I had my wife’s vehicle serviced and everything went well. My only complaint is now I can’t use a credit card because of the service charge. I called another Honda dealership and the and everything went well. My only complaint is now I can’t use a credit card because of the service charge. I called another Honda dealership and they do not have a service charge for a credit card transaction. Unfortunately I will not be going to this dealership anymore because of this. More

It was not the situation that I wanted to be in, but things were done quickly and painlessly as possible. I appreciate that very much. things were done quickly and painlessly as possible. I appreciate that very much. More

Have you ever heard if a major car dealership group that ADDS A 3.5% E TRA FEE onto your repair bill ... and repair bills can run hundreds if not thousands of dollars , just because you paid your Darrow rep ADDS A 3.5% E TRA FEE onto your repair bill ... and repair bills can run hundreds if not thousands of dollars , just because you paid your Darrow repair bill with your credit card ... as opposed to the LESS SECURE method if debit card or if you happen to be hauling around your seldom used (in2020) paper checkbook?? Well, that’s what Russ Darrow Honda now tries to pull! They never advertised this EXTRA FEE in any of their excessive and annoying emails they send out on a weekly/monthly basis either! Apparently, the instituted the 3.5% FEE 2-3 months ago ... which may e plain why the dealership repair area was like a ghost town even an hour after they opened. I used to throw repair work to Darrow Honda for all 3 of my cars, but this fee now means we will be doing business strictly with my local Firestone Complete Auto Care which is much more conveniently located just 2 minutes from my home anyway and which has similar IF NOT BETTER service sale prices. Best wishes Darrow in earning back my substantial service business, especially since you don’t mention FEE CHANGES in your emails ... I guess I’ll just presume these are permanent fees unless you specifically write to tell us otherwise. But by then, I’ll probably just remain loyal to Firestone which has similar or better service prices and is much closer to home. Ps- Why don’t you require ALL EMPLOYEES to post their photo? I would have liked to add a positive comment on my rep but I didn’t see any photo that looked like him. Another poorly conceived/implemented plan by Darrow. More

Brandon did a great job with helping me with the purchase of my 2021 Honda Pilot black edition . From start to finish he was professional, personable, and very familiar with the vehicle he was selling. I wou of my 2021 Honda Pilot black edition . From start to finish he was professional, personable, and very familiar with the vehicle he was selling. I would recommend Brandon to friends and family members interested in buying a vehicle in the future More

I had an amazing experience at Russ Darrow Honda during my purchase journey. My sale representative Nastascia was fantastic!!! If stop by Honda visit her. my purchase journey. My sale representative Nastascia was fantastic!!! If stop by Honda visit her. More

The sales process was very stream lined and Johnny was extremely thorough and professional. Johnny made the process of buying a car very enjoyable. Johnny is a great salesman. extremely thorough and professional. Johnny made the process of buying a car very enjoyable. Johnny is a great salesman. More

Great service! Very helpful! Used the special package, they have offered! Bought the car from Russ Darrow Honda! Would totally recommend this dealer and if you have to service your car! they have offered! Bought the car from Russ Darrow Honda! Would totally recommend this dealer and if you have to service your car! More

I’ve been working with Mike for 4 years+ on my car leases. He’s very knowledgeable and makes the process very smooth! I recommend working with him if you want to purchase or lease a new vehicle. leases. He’s very knowledgeable and makes the process very smooth! I recommend working with him if you want to purchase or lease a new vehicle. More

Brought my CRV in for service. My service person was right on top of everything as soon as I arrived. She was very friendly and attentive. Everything was completely within the time stated. Very happy w right on top of everything as soon as I arrived. She was very friendly and attentive. Everything was completely within the time stated. Very happy with overall experience. More

Very good service. Explained everything well and gave options. Like that motivation for sale/repairs/service work is not pushed but instead clear facts given. options. Like that motivation for sale/repairs/service work is not pushed but instead clear facts given. More