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Russ Darrow Honda

Milwaukee, WI

4.6
2,078 Reviews
Located in the heart of Milwaukee, WI, Russ Darrow Honda is your premier destination for new and certified pre-owned Honda vehicles. With a commitment to exceptional customer service, we offer a wide selection of reliable cars, SUVs, and trucks designed to fit every lifestyle and budget. Every used and certified pre-owned vehicle undergoes a rigorous multi-point inspection to ensure quality and reliability. As part of the Russ Darrow Group, serving Wisconsin for over four decades, we take pride in delivering an outstanding car-buying and ownership experience. Visit Russ Darrow Honda in Milwaukee today and experience the difference in quality, value, and service!
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10851 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 2,080 reviews

January 17, 2025

Great service Fast and friendly service always Highly recommend all Honda drivers to go get service More

by DAVIDCALDWELL228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Breuer
Jan 18, 2025 -

Russ Darrow Honda responded

Thank you so much, David, for your kind words, and for taking the time to leave us this wonderful feedback! George Matthews george.matthews@russdarrow.com

January 17, 2025

Our first experience with this dealer was a pleasant experience. We were able to get our car in for service immediately and got word on what needed repair in a timely manner and car was done as promised More

by colejs2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aleiah Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2025 -

Russ Darrow Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. George Matthews george.matthews@russdarrow.com

January 17, 2025

Rachel,Maddie and Tiffany who work at auto service counter have all been really good to me. My dealings with all of them have been very positive. They have taken care of any issue I have had with my v More

by sweety06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maddie Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany Breuer
Jan 18, 2025 -

Russ Darrow Honda responded

We are very happy to hear that Rachel and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. George Matthews george.matthews@russdarrow.com

January 16, 2025

Customer service is great. They completed the work as promised on time and for the cost quoted. More

by acbaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

Russ Darrow Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. George Matthews george.matthews@russdarrow.com

January 16, 2025

Always great service. Jon Stein our service manager always does a great job. As do the techs. More

by mjdriscoll07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

Russ Darrow Honda responded

Thank you for your review and kind words for Jon and the team! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

January 16, 2025

Very pleased with the customer service all that were involved in my purchase of the vehicle More

by RAYLEAZER27
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rowley Clayborn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

Russ Darrow Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Honda! George Matthews george.matthews@russdarrow.com

January 16, 2025

Enjoy interacting with Chris. He was very professional. Once I was aware of what the issues were, Kyle’s video was informative, was able to make an educated decision on the mainte More

by Michael Clifford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Berger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aleiah Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

Russ Darrow Honda responded

Thank you so much, Michael, for your kind words, and for taking the time to leave us this wonderful feedback! George Matthews george.matthews@russdarrow.com

January 16, 2025

Russ Darrow provides excellent service. I was particularly impressed with the video presentation of my car. However, I wish the person who scheduled my appointment had ensured that the nece More

by AYOUNG7333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yazen Saleh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

Russ Darrow Honda responded

Thank you! Yazin and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

January 15, 2025

Took my car in for service for rough idle and losing power when accelerating. They checked the codes and told me that it was carbon buildup and a Buick dealer has to take care of it. I take it to the de More

by Darrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Yazen Saleh
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2025 -

Russ Darrow Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. George Matthews george.matthews@russdarrow.com

January 15, 2025

Alondra Sandoval is AMAZING at her job. Will make this location as my go to location. I can't say enought positive thing about her. She made my experience grate. She called me when she said More

by Mauricio1988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alondra Sandoval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Gresbach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Russ Darrow Honda responded

Thank you, Mauricio! We appreciate your business and look forward to sharing your compliments with Alondra. Please don't hesitate to let us know if we can be of further assistance. George Matthews george.matthews@russdarrow.com

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