Russ Darrow Honda

Great staff, good vehicle options, was a nice experience leasing a vehicle. Will be back! leasing a vehicle. Will be back! More

Friendly, knowlledgable staff, pleasant waiting area, researched a current recall, ensured all my needs were met researched a current recall, ensured all my needs were met More

$1,280 quote and multiple day job for a stuck hood. Just got it fixed in a couple hours for $80. I was charged for a diagnostic for a stuck hood which they told me was a seized hood latch and would cau Just got it fixed in a couple hours for $80. I was charged for a diagnostic for a stuck hood which they told me was a seized hood latch and would cause a broken cable as well. It ended up there was only a bolt on the cable that had it stuck and nothing needed to be replaced. Paid $248 for an inaccurate diagnostic with no work completed. On top of that they put a small dent in my hood and never told me about it, and I wasn’t even getting the repair done there! Never coming back unfortunately after going here consistently for over a year now this was a close convenient spot but can’t be trusted anymore. More

Everyone was very helpful and made buying our new car extremely helpful. Thank you everyone that helped extremely helpful. Thank you everyone that helped More

As always, Rachel and the technician were great, very nice and informative. Everyone at the dealership is very nice and outgoing as I wait for my car or I walk around. nice and informative. Everyone at the dealership is very nice and outgoing as I wait for my car or I walk around. More

Very timely scheduling of the appointment and efficient performance of the desired services. Multi point inspection was much appreciated as was the car wash. performance of the desired services. Multi point inspection was much appreciated as was the car wash. More

Everything was good. They got it done fast. But they forgot to reset the oil life and didn't calibrate the tires. It was a little stressful because at first you think it They got it done fast. But they forgot to reset the oil life and didn't calibrate the tires. It was a little stressful because at first you think it wasn't done . But I contacted the service department and they reassured me it was done and told me how to reset the oil and calibrate the tires. More

It was welcoming and great The service was quick and the coffee was nice. Glad to have the kids room maybe some interactive toys. coffee was nice. Glad to have the kids room maybe some interactive toys. More

One thing I wanted to mention is that I think her approach when greeting customers comes across as a little too aggressive. I would rather be greeted, asked what I’m there for, and then invited insid approach when greeting customers comes across as a little too aggressive. I would rather be greeted, asked what I’m there for, and then invited inside so we can look at what my vehicle actually needs, instead of being told everything that needs to be done before anyone has even looked at it. On a previous visit, I came in because my tire pressure light kept turning on. I was told that there was nothing wrong with the tire and that it did not need to be checked. However, after driving to Detroit, I discovered there was a nail in the tire. This suggests that the initial assessment may not have included a thorough inspection, which can impact customer trust and safety. Based on these experiences, I would prefer to work with a different staff member in the future. I visit this dealership regularly, and my interactions with other team members have consistently been more welcoming and attentive to my concerns. Focusing on active listening, thorough inspections, and clear communication could help improve the overall customer experience. More

Good They diagnosed a problem and fixed the problem within 24 hrs Next time I hope to get a sale price. Maybe this could've been cheaper within 24 hrs Next time I hope to get a sale price. Maybe this could've been cheaper More