Edgardo Acosta
Edgardo Acosta at Russ Darrow Honda

Edgardo Acosta

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.8
36 Reviews
4.8

36 Reviews

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36 Reviews of Edgardo Acosta

June 11, 2026

Dealership Rating
Employee Rating

It was my first time going through the process and Ed was extremely helpful. He initiated conversation and helped me gain confidence in the process. He offered a car wash and didn't push on upselling after I More

by ANNE.N.KENNY
Recommend Dealer
Yes

Other Employees Tagged: Edgardo Acosta

Jun 11, 2026

Russ Darrow Honda responded

We’re delighted Edgardo guided you through your first service visit and helped you feel confident with the process. We’re glad the car wash added extra convenience and that he respected your situation without any pressure. Thank you for trusting us with your Honda Pilot. George Matthews george.matthews@russdarrow.com

June 07, 2026

Dealership Rating
Employee Rating

I like everything about you place good service,but I don't like the manager!!! More

by sayon413
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Jun 09, 2026

Russ Darrow Honda responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Honda! George Matthews george.matthews@russdarrow.com

June 05, 2026

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Employee Rating

Ed was great! Love Ed! Mechanic gave my car back with the headlight trim popped out and hood latch switch unplugged which caused keyless entry not to work. Hood la More

by MARK97564
Recommend Dealer
No

Other Employees Tagged: Edgardo Acosta

June 05, 2026

Dealership Rating
Employee Rating

Ed was great! Love Ed! Mechanic gave my car back with the headlight trim popped out and hood latch switch unplugged which caused keyless entry not to work. Hood la More

by MARK97564
Recommend Dealer
No

Other Employees Tagged: Edgardo Acosta

June 04, 2026

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Employee Rating

Edwardo was great on the phone and in person. Service was good with prompt communication. More

by Sameer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Stein, Rachel Aguilar

Jun 04, 2026

Russ Darrow Honda responded

Thank you for the five-star review. We’re glad our team provided clear updates and smooth service for your Honda Accord. We look forward to helping you again. George Matthews george.matthews@russdarrow.com

June 03, 2026

Dealership Rating
Employee Rating

Very good I enjoy coming to have my car worked on because they take the time to explain everything to you More

by Varandaj91
Recommend Dealer
Yes

Other Employees Tagged: Edgardo Acosta

Jun 03, 2026

Russ Darrow Honda responded

Edgardo and the service team appreciate your feedback. We’re glad you find our explanations helpful when working on your Honda HR-V. Thank you for trusting us and we look forward to your next visit. George Matthews george.matthews@russdarrow.com

May 31, 2026

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Employee Rating

Always consist of Awesome Customer Service. Worker are always willing to assist and service you. More

by MOMASANDRA51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 01, 2026

Russ Darrow Honda responded

We’re glad you find our team always ready to assist and provide quality service. Thank you for trusting us with your Honda HR-V maintenance. We look forward to supporting you again. George Matthews george.matthews@russdarrow.com

May 31, 2026

Dealership Rating
Employee Rating

Great service knowledgeable and efficient Informed me of vehicle progress via video Also got a nice car wash free More

by donfstep
Recommend Dealer
Yes

Other Employees Tagged: Edgardo Acosta

May 31, 2026

Russ Darrow Honda responded

We’re glad the team provided knowledgeable and efficient service on your Honda, and that the video updates helped keep you in the loop. Edgardo and our crew enjoyed giving your vehicle a complimentary wash. Thank you for your five star review. George Matthews george.matthews@russdarrow.com

May 31, 2026

Dealership Rating
Employee Rating

Efficient. Clean. Service Advisor communicated well. Service Advisors counter area got very noisy if there were customers on either side of me. My bill was pret More

by CORNEL.ROSARIO
Recommend Dealer
Yes

Other Employees Tagged: Edgardo Acosta

Jun 03, 2026

Russ Darrow Honda responded

Thank you for taking the time to share your feedback. We appreciate your business and hope to see you again! George Matthews george.matthews@russdarrow.com

May 31, 2026

Dealership Rating
Employee Rating

Rachel is very friendly and kept me updated while my vehicle was in for service, highly recommend having vehicle serviced here. More

by SCOTTBOHNJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 31, 2026

Russ Darrow Honda responded

Thank you for recommending us and for highlighting Rachel’s friendly updates during your Honda CR-V service. We’re glad you felt informed and cared for throughout your visit. We look forward to helping with your next service. George Matthews george.matthews@russdarrow.com

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