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Russ Darrow Honda
Milwaukee, WI
2,323 Reviews
Located in the heart of Milwaukee, WI, Russ Darrow Honda is your premier destination for new and certified pre-owned Honda vehicles. With a commitment to exceptional customer service, we offer a wide selection of reliable cars, SUVs, and trucks designed to fit every lifestyle and budget. Every used and certified pre-owned vehicle undergoes a rigorous multi-point inspection to ensure quality and reliability. As part of the Russ Darrow Group, serving Wisconsin for over four decades, we take pride in delivering an outstanding car-buying and ownership experience. Visit Russ Darrow Honda in Milwaukee today and experience the difference in quality, value, and service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,323 reviews
September 24, 2025
I had dealer installed options installed on my new car and Yazen was so helpful. Even sent pictures! and Yazen was so helpful. Even sent pictures! More
by LEWSELLERS
Verified Customer
September 23, 2025
The good: Cruz was great. The bad: Seat wasn’t returned to its position, no mat protector put down, no complimentary car wash and I had to reset my dashboard back to what it w The bad: Seat wasn’t returned to its position, no mat protector put down, no complimentary car wash and I had to reset my dashboard back to what it was. I expected more for a leased vehicle. More
by Robert
Employees Worked With
September 22, 2025
Pricing for maintenance is price gouging. Rotate tire $63.71 Change air filter $65.24 + tax. This was all done under the guise of a free oil change. You gouged my bill with usurious charges Rotate tire $63.71 Change air filter $65.24 + tax. This was all done under the guise of a free oil change. You gouged my bill with usurious charges to recover your oil change cost. Like the old adage there is not a free lunch well at Russ Darrow the adage is no such thing as a free oil change. I will never take my car back to Darrow for service. I still have one free oil change, but I can't afford their free oil changes. Samantha in service was nice and helpful, not mad at her, just think the dealership is not honest about their fees. Oh I forgot to add their automated scheduling process made me put in all this information, but they never transferred it to the service department. When I arrived we had to add all the information again. Also their AI system is now hounding me for a service I said I would defer to my next oil change. 96% of my miles are expressway 70 MPH. I don't wear out brakes or other disposable parts. My saying I'll do it at 40,000 miles instead of 30,000 is logical. Something AI doesn't have yet, Logic. More
by Retired Gentleman
Employees Worked With
September 20, 2025
Great service, had no appointment and came in for a recall, everyone was very professional and polite. recall, everyone was very professional and polite. More
by bradschneider56
September 20, 2025
Prompt service. Took Odssey with bad starter at 2:30pm. Searched and got starter. Done by 5:30 Took Odssey with bad starter at 2:30pm. Searched and got starter. Done by 5:30 More
by Dfmatty
September 20, 2025
It took 3. 5 hours for a tire rotation and oil change. The mechanic dropped a nut, broke it, took lunch. Then they finally sent someone to another dealership for 5 hours for a tire rotation and oil change. The mechanic dropped a nut, broke it, took lunch. Then they finally sent someone to another dealership for a replacement. 3.5 hours was a very long wait for service work that was done. More
by wwright260
Employees Worked With
September 12, 2025
Samantha always do me right with perfect customer service! She’s honest and on point with all the information I need! I never have to worry when I visit Russ Darrow and I see that smiling face! 5 Sta service! She’s honest and on point with all the information I need! I never have to worry when I visit Russ Darrow and I see that smiling face! 5 Star service! More
by DANXXDESIGNS20
Employees Worked With
