Russ Darrow Honda

Best service I have received from a car dealership! The fact that they saw me the same day was great. The fact that they saw me the same day was great. More

My Honda had a factory recall issue which Russ Dartow fixed, and when there was a slight issue with the follow up the excellent service exceeded my expectation! I’m going to start having my oil changes d fixed, and when there was a slight issue with the follow up the excellent service exceeded my expectation! I’m going to start having my oil changes done at the dealership instead of the big box competitor. More

Always receive great service! I just don't understand why it takes an hour and a half to do an oil change and tire rotation when it only takes 20 minutes at other dealerships. I just don't understand why it takes an hour and a half to do an oil change and tire rotation when it only takes 20 minutes at other dealerships. More

Adriana is very friendly and does a great job explaining the services. Russ Darrow Honda has always been efficient with servicing my car. I like going there because of the friendly staff and the great work the services. Russ Darrow Honda has always been efficient with servicing my car. I like going there because of the friendly staff and the great work they do. More

Ben using Russ Darrow Honda for more than 20 yrs. Service dept is first rate. Every sales Assoc. Has been super. Particularly impressed with Nastascia, no pressure, courteous and professional. Than Service dept is first rate. Every sales Assoc. Has been super. Particularly impressed with Nastascia, no pressure, courteous and professional. Thanks as always. More

I do not recommend this service center. I took my car in for a basic oil change and they ended up keeping the car all day. I had to call and check on my car, and they said oh sorry we will I took my car in for a basic oil change and they ended up keeping the car all day. I had to call and check on my car, and they said oh sorry we will have your car out front ready when you get here. It was still hoisted up when I got there and they hadn’t even put oil in. The worst part is that they didn’t even check any of my other fluids/ perform the routine items. My car had very low power steering fluid which I found out the unfortunate way. More

Maddie was great! However, the guy I talked to by phone earlier that morning gave me WRONG information. He told me it would cost $95 to replace a lost Fob... the tota However, the guy I talked to by phone earlier that morning gave me WRONG information. He told me it would cost $95 to replace a lost Fob... the total bill was over $400. And he directed me to just "come in and service will take care of it". I arrived shortly thereafter and was surprised that they needed to check if the Fob was in stock (!) and then needed to wait 90 minutes to get it taken care of. Very inconvenient misinformation! More

Lousy service. ..My wife and I have bought at least 8 cars from Russ Darrow over the years. The Metro Mart's customer service has always been great but I am afraid t ..My wife and I have bought at least 8 cars from Russ Darrow over the years. The Metro Mart's customer service has always been great but I am afraid that you have lost many of your best people. I will look elsewhere when it's time to buy another HONDA...Paul E. Lamarre More

I always receive excellent assistance from Maddie Wojciechowski. Russ Darrow Honda at Metro Auto Mall has repeatedly provided great service for my Honda CR-V. Have also used door-to-door valet from a Wojciechowski. Russ Darrow Honda at Metro Auto Mall has repeatedly provided great service for my Honda CR-V. Have also used door-to-door valet from and to the dealership when needed for longer appointments and it is much appreciated. Thanks to the entire service team! More

As always the service was wonderful. The service team was so helpful and kept me in the loop. Jon was great and very helpful. The service team was so helpful and kept me in the loop. Jon was great and very helpful. More