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Russ Darrow Kia of Madison
Madison, WI
864 Reviews
Located in Madison, WI, Russ Darrow Kia is your trusted source for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we have the perfect vehicle for every lifestyle and budget. Each pre-owned and certified Kia undergoes a rigorous inspection process to ensure top quality and reliability. As part of the Russ Darrow Group, with over 50 years of automotive excellence, we are committed to delivering exceptional customer service and a hassle-free car-buying experience. Visit Russ Darrow Kia in Madison today and drive home in your dream Kia!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 864 reviews
January 28, 2025
You are the best I recommend you to all my friends and family 😀great service family 😀great service More
by GINAROMINE
Verified Customer
January 27, 2025
Outstanding service as usual ! Keep up the good work ! it is a pleasure to come back everything time ! Keep up the good work ! Keep up the good work ! it is a pleasure to come back everything time ! Keep up the good work ! More
by Jduenasb
Employees Worked With
January 27, 2025
Very pleasant to deal with. Asked for a tire rotation but since they are getting older, the procedure was not done, saving me money. Thank you! Asked for a tire rotation but since they are getting older, the procedure was not done, saving me money. Thank you! More
by PETE_HAMILTON
January 27, 2025
Russ Darrow West is great about getting you in for customer service very fast. I love it that they do not try to oversell I feel they’re very fair and honest customer service very fast. I love it that they do not try to oversell I feel they’re very fair and honest More
by COCO_COLLINS
Employees Worked With
January 26, 2025
Russ Darrow provided excellent service throughout the entire transaction. They didn't have the vehicle I wanted on the lot but quickly located one and I had it the next day. entire transaction. They didn't have the vehicle I wanted on the lot but quickly located one and I had it the next day. More
by HEX27
January 24, 2025
Everything and everyone was very professional and helpful. Especially Joe in the Service Department! Thanks Joe. helpful. Especially Joe in the Service Department! Thanks Joe. More
by Cvandall
Employees Worked With
January 17, 2025
I love how they make various times available for appointments throughout the day and how their system allows you to create online appointments. appointments throughout the day and how their system allows you to create online appointments. More
by MWICK91607
Employees Worked With
Jess Holm
January 17, 2025
Very friendly staff. Very organized and all is clean and comfortable. Always look forward to going there. Very organized and all is clean and comfortable. Always look forward to going there. More
by 3BADGERS
January 16, 2025
18 days to fix car. After 16 days they had forgotten to get a necessary gasket. Coolant had gotten into the engine oil but they stated the engine is still good , we wi After 16 days they had forgotten to get a necessary gasket. Coolant had gotten into the engine oil but they stated the engine is still good , we will see. The extended warranty that was sold to me did not cover the part and I am out $1500. More
by Billk
Employees Worked With
