Russ Darrow Kia of Madison

We don’tTrust anyone else with our car. You have fair pricing for service and very friendly and thorough with the work you do we would recommend you to anybody pricing for service and very friendly and thorough with the work you do we would recommend you to anybody More

Cliff is amazing. Me and my husband will likely only work with him when buying from here. He was really nice, straightforward about everything, just great. The rental manager? I think, came in a few hours in with him when buying from here. He was really nice, straightforward about everything, just great. The rental manager? I think, came in a few hours into buying and I couldn't even focus on much of what he was saying because he kept messing with his mask. It was falling down, because it doesn't fit hi. and at one point he wanted to pull down his mask to talk to us. I was like "No? You can't spew your spit at us from two feet away during a pandemic." The financial guy who actually did all the paperwork with was SO pushy. We said no to the warranty like 5 times and he kept pushing. Like to the point that I'm like....did we just buy a crappy car? If he's so certain we need like freaking 3 grand worth of warranties, like is this car garbage? I'm sure its fine, but he should really realize how it sounds when hes basically telling us the electronics COULD FAIL AT ANY TIME AND YOUD BE 4 GRAND IN THE HOLE...like if thats the case, I'll go to Hesser and buy another Scion. If it wasn't for Cliff being so nice and trustworthy, I think we would have left. The interest rates, even for certified used, arent fantastic. Still 4.99% even with good credit. More

Zack Glynn with Russ Darrow Kia was a fantastic person to work with in purchasing my new car. He was knowledgeable and looks out for his customers the entire step of the way. I will always be working with hi work with in purchasing my new car. He was knowledgeable and looks out for his customers the entire step of the way. I will always be working with him from now on. More

Love Russ Darrow Kia from the sales department to the service department, they always go above & beyond. I've purchased three cars from them and never been disappointed. service department, they always go above & beyond. I've purchased three cars from them and never been disappointed. More

My sales guy was Cliff he was great n very professional. .. The of the whole team is wonderful. I will recommend Russ Darrow.ask f .. The of the whole team is wonderful. I will recommend Russ Darrow.ask f More

I have been a customer since 2013 and have had excellent service both in purchasing two cars and in maintaining them. I can easily get an appointment without waiting. They carefully explain what they have d service both in purchasing two cars and in maintaining them. I can easily get an appointment without waiting. They carefully explain what they have done so I understand. More

The service is very good, that is why I leave my house at 6:30 am to change oil. Besides, I do service where I bought the car brand new 6:30 am to change oil. Besides, I do service where I bought the car brand new More

Buying my car was a great experience. However going back for a detail that was supposed to be discounted I was charged full price and the exterior of the car was still dirty. And the sticker residue from pu for a detail that was supposed to be discounted I was charged full price and the exterior of the car was still dirty. And the sticker residue from purchasing the car that I asked to be removed was still there. My sales guy isn’t listed - good job Chris!! More

Good overall experience. Process was able to be streamlined to my preference. Achieved my pricing objective and flexibility in added miles into my lease agreement. streamlined to my preference. Achieved my pricing objective and flexibility in added miles into my lease agreement. More