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Russ Darrow Kia of Madison
Madison, WI
762 Reviews
Located in Madison, WI, Russ Darrow Kia is your trusted source for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we have the perfect vehicle for every lifestyle and budget. Each pre-owned and certified Kia undergoes a rigorous inspection process to ensure top quality and reliability. As part of the Russ Darrow Group, with over 50 years of automotive excellence, we are committed to delivering exceptional customer service and a hassle-free car-buying experience. Visit Russ Darrow Kia in Madison today and drive home in your dream Kia!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 762 reviews
August 12, 2021
After my $75 oil change, I never got an inspection sheet saying how things checked out. I was told that would be on a video I was sent by the technician. I never received the video. My odometer indicatin saying how things checked out. I was told that would be on a video I was sent by the technician. I never received the video. My odometer indicating how many miles until the next oil change was not reset nor was a sticker put on my windshield indicating the same thing. My washer fluid wasn't topped off and when I check my engine air filter, it was quite dirty as I had just come home from a 9 day, 4200 mile trip. But I was told everything looked good. I wonder if they actually changed my oil. More
by sbowers1965
Employees Worked With
Jon Wirth
July 31, 2021
We traded in our 2015 Kia Optima and the sale person said what is wrong with it, which was only the small damage to the plastic. However I should have asked what is wrong with the vehicle we ended up buying what is wrong with it, which was only the small damage to the plastic. However I should have asked what is wrong with the vehicle we ended up buying because we have had problems with it. No happy! More
by Leftybear2004
Employees Worked With
Keith was not helpful at all. Where is his customer service skills, asking for a friend?, Leah Hoefling, Eric Rangel
July 17, 2021
The management is amazing especially Alex and Ryan! For sales, I had Jonathan, and he made my life so easy and I have never been happier with a dealership! sales, I had Jonathan, and he made my life so easy and I have never been happier with a dealership! More
by Maicieamble11
July 09, 2021
Jaime in the body shop was accommodating in getting my car fixed. Communication is so important in customer relations. I commend Jaime and everyone who helped me with my car. car fixed. Communication is so important in customer relations. I commend Jaime and everyone who helped me with my car. More
by lancezimmer1971
Employees Worked With
July 07, 2021
Scammers don’t buy service agreements… wait two hours for oil changes or go to jiffy lube and be done in 20 minutes … hmmm. Service is very bad!!!!! oil changes or go to jiffy lube and be done in 20 minutes … hmmm. Service is very bad!!!!! More
by cbraun80
Employees Worked With
Idk scammers
July 02, 2021
Everyone was very nice and I never felt pressured or rushed. Mike K and Alex answered all our questions and made the process stress-free! rushed. Mike K and Alex answered all our questions and made the process stress-free! More
by Olivia
June 17, 2021
The sales rep was warm and helpful and new his stuff. Great experience. Will continue to keep coming back for more kias in the future. Great experience. Will continue to keep coming back for more kias in the future. More
by Marymaria.hanson
May 16, 2021
AWSOME staff! Huge shout out to Alex! Definitely top dog! This guy can get stuff done. ❤️ my Wrangler! Huge thanks to Jonathan for his help. This guy can get stuff done. ❤️ my Wrangler! Huge thanks to Jonathan for his help. More
by Laura
April 23, 2021
Just purchased my third vehicle from Russ Darrow Kia Madison- fair price, helped me get the best price for the sale of my trade-in; Good working with Cliff Roberts- answered all my questions, took the Madison- fair price, helped me get the best price for the sale of my trade-in; Good working with Cliff Roberts- answered all my questions, took the time needed, knowledgeable. Plus, I've had very good experience with their service dept. folks in the past, so keeps me coming back. More
by jim McFarland
Employees Worked With
Clifford Roberts
April 09, 2021
This is an awful dealership. I brought my car here due to signs of a recall (that is life endangering I might add). They did body damage to my car while it was there, refused to review the camera footage, la signs of a recall (that is life endangering I might add). They did body damage to my car while it was there, refused to review the camera footage, laughed at me when I called the next morning and said they were "not fixing it because they didn't do it". I absolutely do not recommend Russ Darrow Kia. Go to ANY other Kia, and you will find amazing service. More
by Tabitha
Employees Worked With
