Russ Darrow Kia of Madison

I wish when there running more then a hour behind that they could tell you when you get there . they could tell you when you get there . More

The service advisor was pleasant and easy to talk to. The tech shared a video of the inspection. I’d love a more thorough video of some of the other things like fluids, exhaust, transmission, etc. Th The tech shared a video of the inspection. I’d love a more thorough video of some of the other things like fluids, exhaust, transmission, etc. The work took a bit longer than I’d expected as we thought it’d be about 1 hour and it was more like 2. They recently hired a gal who worked as a service advisor at Rosen where I was going before, and she was always very cordial and helpful there. I’m glad to see RDK pulled her over to join the team. You got a good one! More

I love this dealership and their customer service they all made me feel welcomed and comfortable. I will recommend this dealership all made me feel welcomed and comfortable. I will recommend this dealership More

My wife and I had a wonderful experience leasing a new 2025 Kia Sportage plug-in hybrid X line. The whole process was seamless. Caleb Jenkins especially did a fantastic job as our sales rep. He was thorou 2025 Kia Sportage plug-in hybrid X line. The whole process was seamless. Caleb Jenkins especially did a fantastic job as our sales rep. He was thorough, knowledgeable, patient, and very pleasant to work with. 10/10 The one critique I have about the process is that Ross Darrow automatically added the Zilon and diamond extra packages raising the price of the vehicle by $2000. There was apparently no way to opt out of those. Overall, very happy with our experience. More

Very efficient and time consuming. Got done in a timely manner. Had play room and vending machines. Got done in a timely manner. Had play room and vending machines. More

Everything about the service went very well. The person that helped me was very courteous and kept me posted on what was happening. The person that helped me was very courteous and kept me posted on what was happening. More

Great attention to me as a customer and for care of my car. He is the most professional person in service and if possible I will only work with him. car. He is the most professional person in service and if possible I will only work with him. More

Have to say services are good. People are always friendly service is fast and it's always been a pleasant experience. People are always friendly service is fast and it's always been a pleasant experience. More

Antonio is awesome! ! We recently bought a Telluride from Antonio at Russ Darrow; he was very knowledgeable and helpful when it came to finding what we needed in a short ! We recently bought a Telluride from Antonio at Russ Darrow; he was very knowledgeable and helpful when it came to finding what we needed in a short amount of time. If you’re looking for someone to look out for you, he’s the guy! More

I was thankful when I brought my car in for an oil change that they discovered the rodent damage, however the part they needed took a month to arrive so I was without a car for that time because they did not that they discovered the rodent damage, however the part they needed took a month to arrive so I was without a car for that time because they did not offer a loaner car. They also did not offer me any type of discount for any services because "the damage wasn't their fault." While the damage wasn't their fault, it was ridiculous that the part took a month to arrive and there was not even a thought of providing me a discount for making me carless for an entire month which was a huge inconvenience on my life. More