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Russ Darrow Kia of Madison

Madison, WI

Overview
Employees
Reviews
Vehicles
4.3
723 Reviews
Located in Madison, WI, Russ Darrow Kia is your trusted source for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we have the perfect vehicle for every lifestyle and budget. Each pre-owned and certified Kia undergoes a rigorous inspection process to ensure top quality and reliability. As part of the Russ Darrow Group, with over 50 years of automotive excellence, we are committed to delivering exceptional customer service and a hassle-free car-buying experience. Visit Russ Darrow Kia in Madison today and drive home in your dream Kia!
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6525 Odana Road

Madison, WI

53719

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Showing 723 reviews

April 05, 2025

Oil change and system updates shouldn’t take 2. 5 hours. Or a heads up about the time involved would have been nice. Also not having the recall parts in hand was frustrating to say the least. More

by BENNIN14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jess Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 06, 2025 -

Russ Darrow Kia of Madison responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Drake Lallas drake.lallas@russdarrow.com

April 03, 2025

Quick and reliable service, service preformed was in the time frame provided. Here are the rest of the words required. More

by MIKEMOLINARO74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jess Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2025 -

Russ Darrow Kia of Madison responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Kia of Madison. Drake Lallas drake.lallas@russdarrow.com

April 02, 2025

Service took a bit longer than anticipated. I didn’t receive the video that was supposed to be forwarded. Kind staff for sure. More

by r.allenj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jess Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2025 -

Russ Darrow Kia of Madison responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Drake Lallas drake.lallas@russdarrow.com

March 30, 2025

My car was left in the service bay. There was no one there to greet or help me understand what happened done to my vehicle $1000 for a change of spark plugs and an oil change was entire More

by anthonybeasley1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Pieper
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2025 -

Russ Darrow Kia of Madison responded

Providing a positive experience is our top priority, Anthony, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Drake Lallas drake.lallas@russdarrow.com

March 29, 2025

Very attentive, very nice. And always looking for me the best deal about my budget. More

by NAVSGAB2476
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fredy Rangel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Lallas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2025 -

Russ Darrow Kia of Madison responded

Thanks for your feedback on your recent visit to Russ Darrow Kia of Madison. It's great to hear that we were able to assist you and that you had such a positive experience. Drake Lallas drake.lallas@russdarrow.com

March 29, 2025

Josh was very communicative and helpful Fixes are pricey though and the 3% upcharge for using a credit card was not appreciated. More

by ejplageman
Recommend Dealer
Yes
Employees Worked With
josh
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Mar 29, 2025 -

Russ Darrow Kia of Madison responded

Thank you for choosing Russ Darrow Kia of Madison. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Drake Lallas drake.lallas@russdarrow.com

March 28, 2025

I liked that they checked headlight bulbs before running electrical tests. Free car wash is always a bonus! Joe was very friendly. More

by JBFREY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2025 -

Russ Darrow Kia of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Madison, we look forward to having you as a valued customer for many years to come! Drake Lallas drake.lallas@russdarrow.com

March 26, 2025

Joe is the best and knows his job well. The free inspection video and car wash are a great plus. More

by Kreestan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2025 -

Russ Darrow Kia of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Drake Lallas drake.lallas@russdarrow.com

March 26, 2025

Very accommodating to the needs of your schedule, pleasure to have done business with them More

by JODI_RESIDENCES_CBRF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Akins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2025 -

Russ Darrow Kia of Madison responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Drake Lallas drake.lallas@russdarrow.com

March 25, 2025

Bought car from here & have had good service from all the departments I’ve had to work with. More

by SIMPSON12345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2025 -

Russ Darrow Kia of Madison responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Drake Lallas drake.lallas@russdarrow.com

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