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Russ Darrow Kia of Madison

Madison, WI

Overview
Employees
Reviews
Vehicles
4.3
742 Reviews
Located in Madison, WI, Russ Darrow Kia is your trusted source for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we have the perfect vehicle for every lifestyle and budget. Each pre-owned and certified Kia undergoes a rigorous inspection process to ensure top quality and reliability. As part of the Russ Darrow Group, with over 50 years of automotive excellence, we are committed to delivering exceptional customer service and a hassle-free car-buying experience. Visit Russ Darrow Kia in Madison today and drive home in your dream Kia!
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6525 Odana Road

Madison, WI

53719

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Showing 742 reviews

May 01, 2025

Look. As a car dealership, it meets the standards I've experienced at Toyota, Honda and Nissan. I have found Russ Darrow Dealership personnel to prompt and More

by Billwindels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon Montgomery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Krumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2025 -

Russ Darrow Kia of Madison responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Madison. Drake Lallas drake.lallas@russdarrow.com

May 01, 2025

He listened to what we wanted We liked everyone we worked with. Everyone was friendly and knew what they were talking about. My husband is still wondering where his Kwik trip cards are?? More

by BLRSASTONE
Recommend Dealer
Yes
Employees Worked With
Jonathon
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May 01, 2025 -

Russ Darrow Kia of Madison responded

Thanks for sharing your thoughts about your experience with Russ Darrow Kia of Madison. We appreciate your business and hope to see you again soon! Drake Lallas drake.lallas@russdarrow.com

April 30, 2025

I’m new to this dealership and we started out with a couple hiccups and Jess rectified everything with solutions while also going over and above! Thank you Jess, Cherie Maxwell More

by chermax23
Recommend Dealer
Yes
Employees Worked With
Jess Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2025 -

Russ Darrow Kia of Madison responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Drake Lallas drake.lallas@russdarrow.com

April 30, 2025

The service writer was very friendly and explained everything well. The only issue I have is with the cost of an oil change. A hundred dollars is to high for a simple maintenance issue. More

by ranover3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2025 -

Russ Darrow Kia of Madison responded

Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience! Drake Lallas drake.lallas@russdarrow.com

April 29, 2025

Great experience overall! My wife and I had a great experience buying a vehicle with Russ Darrow in Madison. The staff was easy to work with. More

by BLAKE.VANASTEN
Recommend Dealer
Yes
Employees Worked With
Eric Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Pieper
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Apr 29, 2025 -

Russ Darrow Kia of Madison responded

Thank you for choosing Russ Darrow Kia of Madison. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Drake Lallas drake.lallas@russdarrow.com

April 25, 2025

Our salesman was very knowledgeable and answered all our questions, helping us find the right vehicle for us. When it came to signing paperwork, they were overly persistent when trying to sell their extende More

by TNTHIMM
Recommend Dealer
Yes
Employees Worked With
Anthony Anderson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2025 -

Russ Darrow Kia of Madison responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Drake Lallas drake.lallas@russdarrow.com

April 22, 2025

I was in a hurry so I appreciated how quickly they got the work done. More

by KJDODGE08
Recommend Dealer
Yes
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Apr 22, 2025 -

Russ Darrow Kia of Madison responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Drake Lallas drake.lallas@russdarrow.com

April 16, 2025

Scheduling was very easy. Staff was friendly and helpful. Everything went as I expected. No problems More

by JONSUST
Recommend Dealer
Yes
Employees Worked With
Jess Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2025 -

Russ Darrow Kia of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Drake Lallas drake.lallas@russdarrow.com

April 16, 2025

Disappointed that I made an appt for oil change, tire rotation, and get a recall notice taken care of. After 2 hours they came out and said they didn’t have the part for the recall. More

by DAWNCARIGNAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who it was
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Apr 17, 2025 -

Russ Darrow Kia of Madison responded

Dawn, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please contact us directly to let us know the best way to contact you, and we will reach out. Drake Lallas drake.lallas@russdarrow.com

April 14, 2025

Great service. Love video of how they fixed my car. The cashier might be a bit tight on the personality. More

by NAN.ORAPHIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2025 -

Russ Darrow Kia of Madison responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Kia of Madison. We look forward to having you as one of our valued customers for many more years to come! Drake Lallas drake.lallas@russdarrow.com

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