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Russ Darrow Kia of Madison
Madison, WI
723 Reviews
Located in Madison, WI, Russ Darrow Kia is your trusted source for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we have the perfect vehicle for every lifestyle and budget. Each pre-owned and certified Kia undergoes a rigorous inspection process to ensure top quality and reliability. As part of the Russ Darrow Group, with over 50 years of automotive excellence, we are committed to delivering exceptional customer service and a hassle-free car-buying experience. Visit Russ Darrow Kia in Madison today and drive home in your dream Kia!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 723 reviews
March 24, 2025
The staff is incredibly helpful especially Will and Jonathan. Fast and reliable communication and good customer service is always important to me and my family. Jonathan. Fast and reliable communication and good customer service is always important to me and my family. More
by MBARTLETT
Verified Customer
March 22, 2025
Professional service, we'll explained work, and a good heads up on what will be coming up for my next service. Thank you Joe. heads up on what will be coming up for my next service. Thank you Joe. More
by CJR7841
March 22, 2025
I sent 2 emails, filled out the online parts request 3 times. I also phoned 5 times over 4 days, with no answer in parts department. Later I left a message with the receptionist who told me she would get times. I also phoned 5 times over 4 days, with no answer in parts department. Later I left a message with the receptionist who told me she would get the message to the parts department. 7 days later and I have not heard a word from parts department! Done with this dealership. On another note the recall on my ev6 was handled professionally. More
by ddeavers
Employees Worked With
March 22, 2025
Service and friendliness is always the best in providing the care that my car needs. the care that my car needs. More
by dandunnavan
March 19, 2025
Great customer service! Quick and friendly! I will return soon.... trust the work they do... Quick and friendly! I will return soon.... trust the work they do... More
by RRAMIREZ196877
March 18, 2025
Eric has been beyond helpful whether dealing with repairs or diagnostics. Nowhere else i would rather go. or diagnostics. Nowhere else i would rather go. More
by Kalebbaumgart111
March 17, 2025
Quick and efficient work. I was pleased with my service. Easy check in and comfortable lobby to wait for a short while. I’ll come back for sure. I was pleased with my service. Easy check in and comfortable lobby to wait for a short while. I’ll come back for sure. More
by SM
March 15, 2025
Dealership was great, finance turned disappointing. The wrong info was sent to us by kia finance The wrong info was sent to us by kia finance More
by JANIECIE
March 13, 2025
They were all so Friendly and answered any questions we had.we had an appointment and got in on time. The job was done in a short time. I do like when they video the undercarriage and e-mail so I can see i had.we had an appointment and got in on time. The job was done in a short time. I do like when they video the undercarriage and e-mail so I can see it. More
by Esther
Employees Worked With
March 13, 2025
The problem I brought it in for isn’t fully fixed I’ve had a bad experience with both Russ Darrow dealership I’ve dealt with now and will no longer do business with Russ Darrow dealerships had a bad experience with both Russ Darrow dealership I’ve dealt with now and will no longer do business with Russ Darrow dealerships More
by Caleb apel
Employees Worked With
