Russ Darrow Kia of Madison

Buying new vehicle We went in having not bought a vehicle from dealer in years. Scared because not best credit, not very much money to put down. Walked out with vehicle We went in having not bought a vehicle from dealer in years. Scared because not best credit, not very much money to put down. Walked out with vehicle and payment less than what we told them we could afford each month. Very helpful staff. Ryan, Ben and Devon. More

Fantastic first time car buyer! This was my first time ever buying a car, I looked around at different places throughout the area but decided to go with Russ Darrow because they were This was my first time ever buying a car, I looked around at different places throughout the area but decided to go with Russ Darrow because they were friendly, helpful but not too pushy! David was great, he really helped make my first car buying experience enjoyable and easy! The car I got had a crack in the windshield which they were more than happy to fix and in the mean time loaned me a car to drive, very appreciative of this! More

Computer upgrade Great at explaining why upgrade. Servises done at a very timely manner. Offerred prior that they would Give complimentary car wash. When asked to h Great at explaining why upgrade. Servises done at a very timely manner. Offerred prior that they would Give complimentary car wash. When asked to have that done at time oif check in they noted it on request as well. Whencheckingvout asked uf it was done and serviceman said he assumed. Was not. ???? More

Highly recommend We went in with a price we wanted to pay and what we wanted out of that price. We left with exactly what we wanted (and more!) AND kept at the price w We went in with a price we wanted to pay and what we wanted out of that price. We left with exactly what we wanted (and more!) AND kept at the price we stated we wanted to spend. Pat was great to work with and was great company while waiting for the paperwork to be completed. Before even going to our appointment, Ryan, was completely honest over the phone about a vehicle we originally were interested in. This honesty made a sale with happy customers, who will be repeat customers. Very happy with our purchase! More

Great Customer Service I walked into this place feeling discouraged. Once I talked to David I was reassured and encouraged. They all helped me in a timely fashion. I am so h I walked into this place feeling discouraged. Once I talked to David I was reassured and encouraged. They all helped me in a timely fashion. I am so happy with my experience. More

Very professional They work with us all the time, great customer service, all the personal attention, I’m going to recommend this place to everyone, five stars because They work with us all the time, great customer service, all the personal attention, I’m going to recommend this place to everyone, five stars because they don’t have a hundred, thanks Russ Darrow and Stoyan (Tony) Takov/ High Five 🙌 More

He is friendly and nice person It was pleasure to meet him in Kia and appreciate his support to buy a vehicle at Russ. I recommend him for anyone who is looking for reliable dealer. It was pleasure to meet him in Kia and appreciate his support to buy a vehicle at Russ. I recommend him for anyone who is looking for reliable dealer. More

our salesman and service We ad superior service above and beyond our expectations. We would highly reccomend David our sales man. And Alex our financial money cruncher. We wil We ad superior service above and beyond our expectations. We would highly reccomend David our sales man. And Alex our financial money cruncher. We will be back for our next automobile. Thank you Mr. Angell More

2018 Kia Experience Very knowledgeable about all the vehicles we test drove, answered all the questions or found out ASAP for us. Very fair on the prices for new car and Very knowledgeable about all the vehicles we test drove, answered all the questions or found out ASAP for us. Very fair on the prices for new car and our trade in. Dealership surroundings were very comfortable and staff was extremely pleasant and professional. More

Review Door “greeters” weren’t friendly at all. Many staff stood at the main counter, engrossed in their own conversation and did not interact with us the cu Door “greeters” weren’t friendly at all. Many staff stood at the main counter, engrossed in their own conversation and did not interact with us the customer or any other customers inside the dealership. Had it not been for our salesman Pat, we probably would have moved on. More