Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Russ Darrow Kia of Madison

Madison, WI

Overview
Employees
Reviews
Vehicles
4.4
768 Reviews
Located in Madison, WI, Russ Darrow Kia is your trusted source for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we have the perfect vehicle for every lifestyle and budget. Each pre-owned and certified Kia undergoes a rigorous inspection process to ensure top quality and reliability. As part of the Russ Darrow Group, with over 50 years of automotive excellence, we are committed to delivering exceptional customer service and a hassle-free car-buying experience. Visit Russ Darrow Kia in Madison today and drive home in your dream Kia!
Contact Dealership
View Awards

6525 Odana Road

Madison, WI

53719

Directions

By Type

Showing 768 reviews

March 18, 2025

Eric has been beyond helpful whether dealing with repairs or diagnostics. Nowhere else i would rather go. More

by Kalebbaumgart111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2025 -

Russ Darrow Kia of Madison responded

Kaleb, We are very happy to hear Eric provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Drake Lallas drake.lallas@russdarrow.com

March 17, 2025

Quick and efficient work. I was pleased with my service. Easy check in and comfortable lobby to wait for a short while. I’ll come back for sure. More

by SM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drake Lallas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jess Holm, Will Akins
Report | Print
Mar 17, 2025 -

Russ Darrow Kia of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Drake Lallas drake.lallas@russdarrow.com

March 15, 2025

Dealership was great, finance turned disappointing. The wrong info was sent to us by kia finance More

by JANIECIE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Anderson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Everett Buol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 16, 2025 -

Russ Darrow Kia of Madison responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Drake Lallas drake.lallas@russdarrow.com

March 13, 2025

They were all so Friendly and answered any questions we had.we had an appointment and got in on time. The job was done in a short time. I do like when they video the undercarriage and e-mail so I can see i More

by Esther
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jess Holm
Report | Print
Mar 16, 2025 -

Russ Darrow Kia of Madison responded

Thank you for choosing Russ Darrow Kia of Madison. Your feedback and rating mean a lot to us. We're glad we were able to help, Esther, and we hope to see you again! Drake Lallas drake.lallas@russdarrow.com

March 13, 2025

The problem I brought it in for isn’t fully fixed I’ve had a bad experience with both Russ Darrow dealership I’ve dealt with now and will no longer do business with Russ Darrow dealerships More

by Caleb apel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Kuckuk
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 19, 2025 -

Russ Darrow Kia of Madison responded

Thank you for your review. We're sorry your visit didn't go as planned, Caleb, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Drake Lallas drake.lallas@russdarrow.com

March 11, 2025

We got helped right away. The process was pretty easy and everyone was very nice!! More

by NATALIEWIESE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zackery Glynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Bonnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 11, 2025 -

Russ Darrow Kia of Madison responded

Thank you, Natalie, for choosing Russ Darrow Kia of Madison. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Drake Lallas drake.lallas@russdarrow.com

March 10, 2025

Every one was friendly and polite. There was no pressure, and I felt like I was being delt with honestly More

by JANIECIE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Everett Buol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 11, 2025 -

Russ Darrow Kia of Madison responded

Thanks for your feedback on your recent visit to Russ Darrow Kia of Madison. It's great to hear that we were able to assist you and that you had such a positive experience. Drake Lallas drake.lallas@russdarrow.com

March 06, 2025

Everyone at this dealership was very nice and professional to me, they went above and beyond to make sure my issue with my car was taken care of. More

by esther.hambach17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 07, 2025 -

Russ Darrow Kia of Madison responded

Thank you, Esther, for choosing Russ Darrow Kia of Madison. Your feedback and rating mean a lot to us. We're glad we could help, and we hope to see you again! Drake Lallas drake.lallas@russdarrow.com

February 28, 2025

My advisor was very professional. He explained the recalls, explained my service and asked if I had any questions. He checked in with me and gave me the status of my car ; and was v More

by JNLZWITTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2025 -

Russ Darrow Kia of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Drake Lallas drake.lallas@russdarrow.com

February 24, 2025

They were very knowledgeable and friendly. I really enjoyed my experience at russ darrow kia on the west side. More

by CANDYKAYNE711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Chizever
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 24, 2025 -

Russ Darrow Kia of Madison responded

Candy, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Madison! Drake Lallas drake.lallas@russdarrow.com

1
...
8
9
10
...
77