Russ Darrow Kia of Madison - Service Center

Good as usual. As.expected. Same as before what can I say same all same all same all same all More

Russ Darrow Kia of Madison says they want everyone to be 100% satisfied (doesn't every dealership say this) and yet here the commitment to this goal is evident everywhere. JEFFREY HILGERS was the technician 100% satisfied (doesn't every dealership say this) and yet here the commitment to this goal is evident everywhere. JEFFREY HILGERS was the technician who took care of our 2020 Kia Optima SX Turbo when it needed 4 wheel balancing & tire rotation + an oil & filter change. I watched as he worked; he sent a video via text of an inspection he did underneath the car; this was so thorough including brake linings, struts, springs, shock absorbers, exhaust & more. This was the second time such a conscientious assessment was done; The first time an inspection was done & documented by video was by COREY another asset to the service department. Although the service was straightforward the degree of care & attention was on the highest level. This was especially comforting & gave peace of mind to us as we are heading on a road trip out of state. These employees deserve recognition because you cannot buy this degree of work ethic. More

This dealership really does treat their customers great. I took in my vehicle to be serviced and had a great technician that took care of me immediately and made sure I had a ride to take care of other busi I took in my vehicle to be serviced and had a great technician that took care of me immediately and made sure I had a ride to take care of other business while waiting. I have never experienced a car dealership that treated me as well even after the purchase had happened months ago. The servicing of the car was just as enjoyable as the purchase. Truly a top notch dealership. Any other dealership pales in comparison to this one. And, I’ve purchased 2 new cars this year. Great Job Russ Darrow. Thank you for your customer service and setting the standard. More

Friendly service. People service department is excellent at explaining and estimating work to be done, time and dollars. at explaining and estimating work to be done, time and dollars. More

Very customer service friendly information was given clear made. Professional, friendly and helpful. Insured me to come back with any other issues. clear made. Professional, friendly and helpful. Insured me to come back with any other issues. More

I was very pleased with today’s work done on my car,.. Everything was explained to me very carefully and was treated fairly with the price… car,.. Everything was explained to me very carefully and was treated fairly with the price… More

Service is good. Friendly worker and environment is friendly. I enjoy my time there. Thanks. friendly. I enjoy my time there. Thanks. More

I’ve been using this dealer for service several years, and had no issues at all. I had multiple discrepancies this time but one of them was that I was told that my battery that I purchased 7 months ago n and had no issues at all. I had multiple discrepancies this time but one of them was that I was told that my battery that I purchased 7 months ago needed to be replaced. I had warranty in auto-zone so I took it back, once I got to auto-zone they ran a test and the battery was perfectly fine, no issues at all. I just don’t think that’s a good way to do business. I guess they were expecting me to take their word, and have a new battery put in for about $140. More

Jaime in the body shop was accommodating in getting my car fixed. Communication is so important in customer relations. I commend Jaime and everyone who helped me with my car. car fixed. Communication is so important in customer relations. I commend Jaime and everyone who helped me with my car. More