Russ Darrow Kia of Madison - Service Center

Jaime in the body shop was accommodating in getting my car fixed. Communication is so important in customer relations. I commend Jaime and everyone who helped me with my car. car fixed. Communication is so important in customer relations. I commend Jaime and everyone who helped me with my car. More

This is an awful dealership. I brought my car here due to signs of a recall (that is life endangering I might add). They did body damage to my car while it was there, refused to review the camera footage, la signs of a recall (that is life endangering I might add). They did body damage to my car while it was there, refused to review the camera footage, laughed at me when I called the next morning and said they were "not fixing it because they didn't do it". I absolutely do not recommend Russ Darrow Kia. Go to ANY other Kia, and you will find amazing service. More

The best service and reasonable prices. Recommend this service department. I have used this service department for many years and will continue to do so. service department. I have used this service department for many years and will continue to do so. More

Fast and friendly..!! The tech guys did a great job. The service advisor explained me very well everything and even showed me the proper way to used the remote start service advisor explained me very well everything and even showed me the proper way to used the remote start More

Russ was so amazing. Leah was a great representative. She answered all the questions I had and really made me feel comfortable and appreciated. Thanks guys for your help and hard work. Keep it up. answered all the questions I had and really made me feel comfortable and appreciated. Thanks guys for your help and hard work. Keep it up. More

Made an apt for an oil change and it takes 1 hrs 1/2 ?????? And didn't wash the car either. Sad! Next time I will some where else.... ?????? And didn't wash the car either. Sad! Next time I will some where else.... More

Kia Russ Darrow is our choice when selecting repair and maintenance work for all our vehicles, Kia or otherwise. We bring our cars here for service only because of Joe Kuckow! If you want an honest, depend maintenance work for all our vehicles, Kia or otherwise. We bring our cars here for service only because of Joe Kuckow! If you want an honest, dependable, hardworking service manager, then Joe’s your guy! Joe is the definition of what excellent customer service should be at any dealership. More

Russ Darrow is amazing. Great customer service, great employees. Love going there!!! We love going there. Everyone is very kind and considerate and really looks out for us employees. Love going there!!! We love going there. Everyone is very kind and considerate and really looks out for us More

Oil change went just fine with no appointment. Waiting area is adequate, service was completed in a timely manner and the work was satisfactorily completed. area is adequate, service was completed in a timely manner and the work was satisfactorily completed. More

Kia Madison’s service department has incredibly attentive and kind workers. They readily helped me and ran through several options I had for services. My visit was speedy. It typically goes faster than the p and kind workers. They readily helped me and ran through several options I had for services. My visit was speedy. It typically goes faster than the predicted time. I am always very happy with my experience. More