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Russ Darrow Metro Mazda

Milwaukee, WI

4.3
975 Reviews
Mazda of Milwaukee is your premier destination for new and pre-owned Mazda vehicles. Whether you're searching for a stylish and efficient Mazda3, a sporty MX-5 Miata, or a versatile CX-5 SUV, we have a wide selection to suit your needs. Our dedicated team is committed to delivering exceptional customer service and a hassle-free car-buying experience. Every pre-owned vehicle on our lot is thoroughly inspected for quality and reliability, ensuring you drive away with confidence. Visit Mazda of Milwaukee today for an unbeatable selection, competitive pricing, and top-tier service!
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11330 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 975 reviews

June 20, 2025

They are a very good company, they always take good care of me when I come in!!! And Tim he go above and beyond to make sure I got what I need and that I’m happy… More

by CLIFFORDGILBERT94
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2025 -

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jalen Moore jalen.moore@russdarrow.com

June 18, 2025

I really like how I was kept in the loop of all the work that was being done. Sending me videos really made the difference… More

by BULLOCKBK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Mazaba
4.0
This rating includes all reviews, with more weight given to recent reviews.
Quintin Neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2025 -

Russ Darrow Metro Mazda responded

Thank you for your business and this review. We're happy to hear that Miguel, Quintin, and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jalen Moore jalen.moore@russdarrow.com

June 18, 2025

Horrible horrible customer service! Had the worst experience in my life! I will never ever buy another car from Russ Darrow! More

by J0J0132384
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bruce Carrick
1.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Matson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Milad Masoodi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yahir is horrible
June 18, 2025

Great service all around. No complaints. Everything was explained. Would recommend to others. 10/10. More

by JON.ELLIOTT1117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kirsten Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Mazaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2025 -

Russ Darrow Metro Mazda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Metro Mazda. Jalen Moore jalen.moore@russdarrow.com

June 18, 2025

Russ Darrow has been my favorite dealer for many years great staff friendly Bruce is great 👍 More

by POOHEBEAR1993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zoe DeRose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2025 -

Russ Darrow Metro Mazda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Metro Mazda, we look forward to having you as a valued customer for many years to come! Jalen Moore jalen.moore@russdarrow.com

June 17, 2025

My car wasn’t fixed correctly. ..it continue to leak oil in which I now have to come back More

by natasha.jackson86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Quintin Neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2025 -

Russ Darrow Metro Mazda responded

Natasha, thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Jalen Moore jalen.moore@russdarrow.com

June 17, 2025

Overall the dealership is great, however you had one bad apple(employee) that stole my personal property from my vehicle while it was getting washed on 4/11/2025. Based on the customer relationships I have More

by TRY2TAMR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janea Anthony
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Quintin Neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2025 -

Russ Darrow Metro Mazda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Quinton and our team met your expectations. Thank you for choosing Russ Darrow Metro Mazda. We look forward to having you as a valued customer for many years to come! Jalen Moore jalen.moore@russdarrow.com

June 17, 2025

Great service. Peyton was very responsive to emails and requests for test driving the type of vehicles I was looking for. They even brought a car from another site More

by Jlcuske
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jalen Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robyn ODonnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stanley Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alejandro Noyola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janea Anthony
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Milad Masoodi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elmedin Smajic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Zoesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2025 -

Russ Darrow Metro Mazda responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Jalen Moore jalen.moore@russdarrow.com

June 15, 2025

I have always received great service at this dealership and prices are fair. Great job! More

by omaragorrin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Mazaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Quintin Neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2025 -

Russ Darrow Metro Mazda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jalen Moore jalen.moore@russdarrow.com

June 15, 2025

I for one surely appreciated the dealership for taking care of my automobile needs a the last minute due to my not having an appointment. I drove in and I was given a chance to be taken care of. Thank on More

by BETTYGLOSSON4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2025 -

Russ Darrow Metro Mazda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

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