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Russ Darrow Metro Mazda

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.3
1,086 Reviews
Mazda of Milwaukee is your premier destination for new and pre-owned Mazda vehicles. Whether you're searching for a stylish and efficient Mazda3, a sporty MX-5 Miata, or a versatile CX-5 SUV, we have a wide selection to suit your needs. Our dedicated team is committed to delivering exceptional customer service and a hassle-free car-buying experience. Every pre-owned vehicle on our lot is thoroughly inspected for quality and reliability, ensuring you drive away with confidence. Visit Mazda of Milwaukee today for an unbeatable selection, competitive pricing, and top-tier service!
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11330 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 1,086 reviews

November 07, 2025

Everything was done in a timely manner and everyone I dealt with was friendly. Waiting area is nice. Thank you More

by DGLAS4D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirsten Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Mazaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2025 -

Russ Darrow Metro Mazda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jalen Moore jalen.moore@russdarrow.com

November 07, 2025

It was no hard pressure sale. The representatives were thoughtful and listen to what I had to say. They were very patient and helped me through the whole process. I believe I got More

by TCZESKIWSKI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jalen Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennie Etringer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Matson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alejandro Noyola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Rueth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janea Anthony
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2025 -

Russ Darrow Metro Mazda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jalen Moore jalen.moore@russdarrow.com

November 05, 2025

Everything as expected but it took more time than normal for the work to be done. More

by JUAN.CAMACHO67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2025 -

Russ Darrow Metro Mazda responded

Hi Juan: Thanks for sharing about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

November 01, 2025

Everything went according to plan. No issues. More repairs needed. Do it some other day. More

by MARK_VERHEYEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Rueth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kirsten Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2025 -

Russ Darrow Metro Mazda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

November 01, 2025

Victor is great. However not sure how I feel About Russ Darrow yet. Would use again for service. Maybe not for car purchase. However victor was great. More

by Nonono
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Perez-Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2025 -

Russ Darrow Metro Mazda responded

Thank you so much for your kind words for Victor and for taking the time to leave us this feedback! Jalen Moore jalen.moore@russdarrow.com

October 30, 2025

The team I worked with was very pleasent and knowledgeable. I would recommend them to my friends. More

by SJSCHANEN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Smelis
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Oct 30, 2025 -

Russ Darrow Metro Mazda responded

Thanks for your feedback on your recent visit to Russ Darrow Metro Mazda. It's great to hear that we were able to assist you and that you had such a positive experience. Jalen Moore jalen.moore@russdarrow.com

October 28, 2025

Process started great and liked my salesman, Elm. Once the buying process started we were there for way too long and there were many mistakes with pricing…Make sure you check your numbers! More

by Car buyer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alejandro Noyola
3.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Pues
3.0
This rating includes all reviews, with more weight given to recent reviews.
Elmedin Smajic
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2025 -

Russ Darrow Metro Mazda responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Jalen Moore jalen.moore@russdarrow.com

October 27, 2025

The waiting area is uncomfortably loud. Please turn off the TV. I appreciated the water, though. The repair took days instead of hours due to parts availability. Kirsten's updates were help More

by Kevin
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirsten Jones
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2025 -

Russ Darrow Metro Mazda responded

Kevin, we're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Jalen Moore jalen.moore@russdarrow.com

October 23, 2025

They did a nice job and kept me informed. Don’t know what else to ssy More

by WMANDEL312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Rueth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2025 -

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jalen Moore jalen.moore@russdarrow.com

October 20, 2025

Got an appt right away. Quick service. Good service. Friendly and helpful staff! Love coming here. More

by MRESCHNEIDER
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirsten Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2025 -

Russ Darrow Metro Mazda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Metro Mazda to be a positive one. Please don't hesitate to reach out if you need anything else. Jalen Moore jalen.moore@russdarrow.com

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