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Russ Darrow Metro Mazda
Milwaukee, WI
1,057 Reviews
Mazda of Milwaukee is your premier destination for new and pre-owned Mazda vehicles. Whether you're searching for a stylish and efficient Mazda3, a sporty MX-5 Miata, or a versatile CX-5 SUV, we have a wide selection to suit your needs. Our dedicated team is committed to delivering exceptional customer service and a hassle-free car-buying experience. Every pre-owned vehicle on our lot is thoroughly inspected for quality and reliability, ensuring you drive away with confidence. Visit Mazda of Milwaukee today for an unbeatable selection, competitive pricing, and top-tier service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,057 reviews
September 15, 2025
They seemed to be understaffed and many people were not well-versed in the processes, and there was too much handing off from one person to another. Each employee was very kind and welcoming, but the level well-versed in the processes, and there was too much handing off from one person to another. Each employee was very kind and welcoming, but the level of knowledge and attention to detail is where they really struggled. What could have been a positive experience overall went south quickly due to lack of knowledge and experience example we were sent home after a very brief introduction to the technology on our vehicle with no license plate on the car it took over a week and a half for the dealership to make this right and required a return visit which was very inconvenient as we’re located in Racine. I had to teach the sales person how to install a license plate mounting bracket on the front of the vehicle and show them that the mounting bracket and fasteners were in the car with the rest of the dealer prep packages like the floor mats, etc. I went inside the dealership to see if someone could help him with some tools and when I came out, he had already screwed the license plate with no bracket directly into the bumper facia on the front of the car. I was in shock. The license plate was screwed into our 2025 CX 90 directly into the ABS bumper cap no bracket installed! He looked up and saw me holding the bracket he asked where did you get that and I said it came with the car it was in the back with all the other dealer prep items in the plastic bags. He then told me that he used the holes that were already there! I didn’t say you’re lying I simply said there were no holes in the bumper cover until now. He didn’t argue but attempted to install the mounting bracket at that point I had to instruct him how to mount it properly showing him the slight dimples in the bumper cover that are to be drilled to match the bracket. Also had to show him how to rotate the bracket in from the bottom so the lower bracket clips latch into the bumper cover for a flush correct fit. He didn’t argue and seemed to genuinely appreciate the instruction but I never thought such things would be part of the buying experience. I get the struggle with staffing, my team of mechanics is short 13 team members, but RD needs to do better to train the staff they have. More
by steve.kelley
Verified Customer
September 15, 2025
The process was quick and painless, Janea was knowledgeable and quick. We’ll definitely be back for our next new vehicle. knowledgeable and quick. We’ll definitely be back for our next new vehicle. More
by E3109781
September 14, 2025
Ryan and the entire crew made me feel valued and important throughout the entire process. He wanted to make sure my needs were met instead of just trying to sell something. I would highly recommend important throughout the entire process. He wanted to make sure my needs were met instead of just trying to sell something. I would highly recommend asking for Ryan to help you find your next vehicle too. More
by MICHAEL.LARSON
September 11, 2025
This was the most pleasant car-buying experience I’ve had to date. Everything went smooth, and there was zero pressure from any of the staff. A truly top-tier experience from start to finish. to date. Everything went smooth, and there was zero pressure from any of the staff. A truly top-tier experience from start to finish. More
by TRILAKESMEDIA
September 10, 2025
Very disappointed. I got mail from manufacture Mazda about recall (something with airbags) but there wasn’t any problems with my vehicle (Mazda CX-30 2025). I brought m I got mail from manufacture Mazda about recall (something with airbags) but there wasn’t any problems with my vehicle (Mazda CX-30 2025). I brought my vehicle to the service they did change the oil and filters and fix this manufacture recall thing, after service same day check engine light turned on, I brought the vehicle back, they start sending to me every day different videos with different problems, then they lost for two weeks, after 2 weeks they call me and tell me that the reason is bad gas E55 send me a picture with wired can with like they sad the gas from my vehicle, and this is not warranty this my responsibility and they charge me almost 1200$ for repair… I don’t believe in coincidence… Me and my wife put the gas on same gas station for a long time nothing happened before with all three our vehicles. I put gas in this vehicle 3 days before service I didn’t have any issues, everything was great, after service I didn’t put any gas same day check engine same day bring the vehicle back. I also talked to manager on the gas station there is no problem at all with nobody. I like Mazda and like Russ Darrow, this is the first time when they did what they did, but this is not ok. Very disappointed. Do not recommend this service. More
by Davgev
September 10, 2025
I was very pleased with the service I received from my sales associate, Nate. He got my deal approved and set up everything on my new car. This is the 4th. Vehicle I have purchased from Darrow Mazda. sales associate, Nate. He got my deal approved and set up everything on my new car. This is the 4th. Vehicle I have purchased from Darrow Mazda. More
by SCHECK5227
September 09, 2025
Very efficiently run. I appreciate they took my time in consideration. Everyone was very friendly. I appreciate they took my time in consideration. Everyone was very friendly. More
by cindys1
September 07, 2025
Felt parts costed really high … online searched and saw that there were sites offering same genuine parts at lower cost that there were sites offering same genuine parts at lower cost More
by Ari3001jit
Employees Worked With
September 05, 2025
They were professional and took care of my car’s issues right there. I would recommend them to others. right there. I would recommend them to others. More
by michaelr
September 05, 2025
I had a bad experience buying a car from them. They bait and switch the car on me. They bait and switch the car on me. More
by DONNY39
