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Russ Darrow Metro Mazda

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.3
1,273 Reviews
Mazda of Milwaukee is your premier destination for new and pre-owned Mazda vehicles. Whether you're searching for a stylish and efficient Mazda3, a sporty MX-5 Miata, or a versatile CX-5 SUV, we have a wide selection to suit your needs. Our dedicated team is committed to delivering exceptional customer service and a hassle-free car-buying experience. Every pre-owned vehicle on our lot is thoroughly inspected for quality and reliability, ensuring you drive away with confidence. Visit Mazda of Milwaukee today for an unbeatable selection, competitive pricing, and top-tier service!
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11330 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 1,273 reviews

July 23, 2026

Very professional and friendly! Kept me informed. Pleasant experience that went quick. Loved his 'little Jesus' More

by ROCHELLE.BEHLING
Recommend Dealer
Yes
Employees Worked With
Don't remember his name in service
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Jul 23, 2026 -

Russ Darrow Metro Mazda responded

Thank you for sharing your experience. We’re delighted you felt well supported throughout your Mazda CX-50 service and that everything moved along smoothly. We appreciate that you enjoyed the extra personal touch and look forward to assisting you again. Jalen Moore jalen.moore@russdarrow.com

July 21, 2026

Victor was very professional, efficient and had exceptional communication skills. Would definitely recommend him again! More

by deammc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Perez-Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 21, 2026 -

Russ Darrow Metro Mazda responded

Thank you for sharing your 5-star experience with Victor. We’re glad his efficiency and communication made your Mazda CX-30 service smooth. We appreciate your recommendation. Jalen Moore jalen.moore@russdarrow.com

July 18, 2026

Great customer service. Service performed in a reasonable timeframe. Quick and efficient scheduling process, no complaints. More

by Boldendarnell
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bruce Carrick
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Jul 18, 2026 -

Russ Darrow Metro Mazda responded

Bruce and our team are pleased to hear that scheduling and service for your Mazda CX-9 were fast and efficient. Thank you for sharing your feedback. Jalen Moore jalen.moore@russdarrow.com

July 17, 2026

The dealership was very fast and efficient and I really appreciate the great service. I've been coming to this dealership for a few years to get my car serviced and I'm always treated with such great kindn More

by ccrystal118
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bruce Carrick
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Jul 18, 2026 -

Russ Darrow Metro Mazda responded

Thank you for trusting us with your Mazda CX-9 over the years. We’re glad our team could provide fast, efficient service and treat you with care each time. We look forward to welcoming you back for your next visit. Jalen Moore jalen.moore@russdarrow.com

July 15, 2026

I had several concerns about my new vehicle that the service technician did not have the answers to. After I got home, I noticed that the paint on my car was chipped. They also did not put a new oil cha More

by boldirishlass21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victor Perez-Gonzales
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2026 -

Russ Darrow Metro Mazda responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. If you don't mind reaching out to us directly, we would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Jalen Moore jalen.moore@russdarrow.com

July 15, 2026

I went in because the driver side done light wasn't turning on. Nick gave me a timeframe and pulled the car into the garage. I went to the waiting room and about ten minutes later he came in to get me. More

by ananda
Recommend Dealer
Yes
Employees Worked With
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Mudd
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Jul 15, 2026 -

Russ Darrow Metro Mazda responded

We’re glad Nick could address the driver side dome light in your Outlander PHEV so promptly and have it working again in about ten minutes. We appreciate you highlighting the clear timeframe and fast turnaround. Thanks for the five-star rating. Jalen Moore jalen.moore@russdarrow.com

July 15, 2026

He was very thorough and kept me up to date on the status of my vehicle. More

by SROB440
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Perez-Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 15, 2026 -

Russ Darrow Metro Mazda responded

It’s wonderful that Victor kept you informed throughout your Mazda6 service. We appreciate the chance to care for your vehicle and look forward to helping you again. Jalen Moore jalen.moore@russdarrow.com

July 15, 2026

Always helpful! Really have kept my car up on a good maintenance schedule so I can keep it for the long haul. More

by kristinepping
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 15, 2026 -

Russ Darrow Metro Mazda responded

Hearing that our team’s service has kept your Mazda maintained for years to come really makes our day. Bruce and our technicians look forward to helping with your next maintenance appointment. Jalen Moore jalen.moore@russdarrow.com

July 15, 2026

Everyone there is courteous and professional. The communication is very clear and the work is done promptly. Bruce has always done a great job for me, and I feel well taken care of at Russ Darrow More

by tmmalaby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Rueth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 15, 2026 -

Russ Darrow Metro Mazda responded

It’s wonderful to hear our team was courteous and professional, that communication stayed clear, and the service on your Mazda CX-5 was prompt. Bruce will be delighted that you feel well taken care of by his efforts. We look forward to assisting you again. Jalen Moore jalen.moore@russdarrow.com

July 08, 2026

All of the Russ darrow Mazda employees are always friendly and efficient when handling my concerns within a timely manner. More

by makaylarandle0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noah Matson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alejandro Noyola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Milad Masoodi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Zoesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shiva Mashayekhi
5.0
This rating includes all reviews, with more weight given to recent reviews.
LANDEN PETERSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
JAMMAL DEPASS
5.0
This rating includes all reviews, with more weight given to recent reviews.
SHALANDA LOCK
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2026 -

Russ Darrow Metro Mazda responded

Thank you for sharing this feedback. We’re delighted our team has been consistently friendly and efficient in addressing your concerns. Please reach out anytime we can help with your Mazda. Jalen Moore jalen.moore@russdarrow.com

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