Russ Darrow Metro Mazda

I was pleased with my experience at Mazda Russ Darrow. However when I drove off I only had half tank of gas. Felt it should be full. However when I drove off I only had half tank of gas. Felt it should be full. More

I have bought multiple cars from the dealership. I have enjoyed it every time and appreciate the sales team I have enjoyed it every time and appreciate the sales team More

Chose the dealership because they were open Saturday and I was hoping to get it looked at before the week was up. It took over 2 weeks for anyone to even start looking at the car. The only time I ever recei I was hoping to get it looked at before the week was up. It took over 2 weeks for anyone to even start looking at the car. The only time I ever received communication about the car was when I called to see what was going on. It took the and a half weeks to complete. I was offered a free oil change for the inconvenience which I'm not going to use. More

They did a great job repairing my car. They were very accommodating as well. I will be taking my car there for service in the future. They were very accommodating as well. I will be taking my car there for service in the future. More

Tim Scott is an excellent sales person. He was very compassionate, understanding and patient. He went above and beyond to meet my needs, and to see that I got the best deal possible! He was very compassionate, understanding and patient. He went above and beyond to meet my needs, and to see that I got the best deal possible! More

Very well pleased. Will recommend others people to use Russ Darrow dealer for new truck Will recommend others people to use Russ Darrow dealer for new truck More

Only hiccup was when I was signing the paperwork to have the work done (Tire rotation, oil change, and diagnose knocking suspension sound). I was verbally given a price, read the paperwork before signing, t the work done (Tire rotation, oil change, and diagnose knocking suspension sound). I was verbally given a price, read the paperwork before signing, then I asked where the price was listed on the paperwork I was signing because I did not see it. It was not there so he wrote it down and it was fine. Maybe it was just a small mistake, but still important for transparency and clarity. I like that my car was visible through a window from the waiting room while it was being worked on. The quote to have the issue fixed was pretty high, but typical for dealerships. Overall positive experience after a bad experience at the Greenfield location. More

Welcoming, comfortable, friendly, not pushy, understanding. Payton was fun, understood what we were looking for, was willing to go the extra step. understanding. Payton was fun, understood what we were looking for, was willing to go the extra step. More

Professional Pleasant Pleasing the Customer First Going the extra me to confirm customer was receiving the vehicle most desirable. Drove all the way out to MDison. WI is heavy wet snow on a S First Going the extra me to confirm customer was receiving the vehicle most desirable. Drove all the way out to MDison. WI is heavy wet snow on a Saturday, to deliver the vehicle right to me with a full tank of gas and detailed WOW More

Very professional yet personable! Made buying a new vehicle fun without the stress and got my payments to an acceptable amount! Shout out to Gwen and Milad for putting me in the car o Made buying a new vehicle fun without the stress and got my payments to an acceptable amount! Shout out to Gwen and Milad for putting me in the car of my dreams without making me sweat and going above and beyond the entire process! More