Russ Darrow Metro Mazda

I came in because my car was idling rough after a recent spark plug install done elsewhere. The team physically inspected the spark plugs and confirmed they were installed correctly and gapped to Mazda turb spark plug install done elsewhere. The team physically inspected the spark plugs and confirmed they were installed correctly and gapped to Mazda turbo specs. It turned out the car simply needed the proper Mazda throttle/idle relearn, which immediately resolved the issue. Everything was explained clearly and the car has been running perfectly since. Kristen Jones checked me in and was extremely efficient, took great care of my needs, and was even able to bring the total cost down. Great experience overall. More

Professional, friendly, prompt service, cleanest garage, sitt.ing area. Highly recommend! Keep up the good work! Thank you sitt.ing area. Highly recommend! Keep up the good work! Thank you More

Lied about my warranty coverage. I'm still in warranty and asked him to double check, said he did and was not covered. I check my warranty at home and was still in coverage I'm still in warranty and asked him to double check, said he did and was not covered. I check my warranty at home and was still in coverage More

I've had good luck with the service department. Kirsten explains everything well and makes me feel like I'm the most important customer. Kirsten explains everything well and makes me feel like I'm the most important customer. More

Everyone was attentive to my concerns and needs as well as very approachable. Bruce is very knowledgeable about what's going on around there. as very approachable. Bruce is very knowledgeable about what's going on around there. More

Rep tried to charge me extra for windshield wipers already included in winter Svc pkg they offered to me. Also tried to charge me $30 taxes on a $145 bill (20% tax)! Finally, got home next day to fi already included in winter Svc pkg they offered to me. Also tried to charge me $30 taxes on a $145 bill (20% tax)! Finally, got home next day to find oil leak in my parking space; had to go back to dealership to fix. More

I was pleased with my experience at Mazda Russ Darrow. However when I drove off I only had half tank of gas. Felt it should be full. However when I drove off I only had half tank of gas. Felt it should be full. More

I have bought multiple cars from the dealership. I have enjoyed it every time and appreciate the sales team I have enjoyed it every time and appreciate the sales team More

Given a grossly inflated quote, then knocked down a lot as diff tech looked at issue. For the second time (second visit), Kirstin did not pass on my request to check an issue I've been having, so a tech co as diff tech looked at issue. For the second time (second visit), Kirstin did not pass on my request to check an issue I've been having, so a tech couldn't address it. Was half the reason I brought the car in. Kirsten said she'd research issue and get back to me, which she never did, and I wasn't surprised as I had the same experience with her on a previous visit. Really disappointed and very annoyed. More

Chose the dealership because they were open Saturday and I was hoping to get it looked at before the week was up. It took over 2 weeks for anyone to even start looking at the car. The only time I ever recei I was hoping to get it looked at before the week was up. It took over 2 weeks for anyone to even start looking at the car. The only time I ever received communication about the car was when I called to see what was going on. It took the and a half weeks to complete. I was offered a free oil change for the inconvenience which I'm not going to use. More