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Russ Darrow Metro Mazda

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.3
1,287 Reviews
Mazda of Milwaukee is your premier destination for new and pre-owned Mazda vehicles. Whether you're searching for a stylish and efficient Mazda3, a sporty MX-5 Miata, or a versatile CX-5 SUV, we have a wide selection to suit your needs. Our dedicated team is committed to delivering exceptional customer service and a hassle-free car-buying experience. Every pre-owned vehicle on our lot is thoroughly inspected for quality and reliability, ensuring you drive away with confidence. Visit Mazda of Milwaukee today for an unbeatable selection, competitive pricing, and top-tier service!
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11330 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 1,287 reviews

August 08, 2026

I was in and out in less than 30 minutes that was with a car wash More

by tjkluck1
Recommend Dealer
Yes
Employees Worked With
Victor Perez-Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor Perez-Gonzales
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Aug 08, 2026 -

Russ Darrow Metro Mazda responded

We’re glad the service on your Mazda CX-50, including the car wash, was wrapped up in under 30 minutes. Knowing you were back on the road so quickly means a lot to our service team. Jalen Moore jalen.moore@russdarrow.com

August 02, 2026

I am seriously disappointed in the service. I have had my car in so many times for the same problem. The car wreaks of antifreeze and was never cleaned. I’ve never received an email , call , no More

by Positiveaffirmationpowers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shane Bode
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jalen Moore
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Aug 06, 2026 -

Russ Darrow Metro Mazda responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. If you don't mind, please reach out to us; we would love to address your concerns. Thank you for your time, and hopefully, we can get to the bottom of this. Jalen Moore jalen.moore@russdarrow.com

July 31, 2026

The best dealership ever the guys at Russ Darrow Metro Mazda will get you together…. Great Customer service !!!! More

by kendragee79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2026 -

Russ Darrow Metro Mazda responded

It’s fantastic to hear our service team provided attentive care for your Mazda CX-30. Thank you for sharing your experience. We look forward to supporting you again. Jalen Moore jalen.moore@russdarrow.com

July 25, 2026

I was able to get a car and not feel pushed to buy anything. It was on my terms and we worked together to get the best deal possible for me and I will always go to Landen moving forward. More

by Devin Ocasio
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alejandro Noyola
5.0
This rating includes all reviews, with more weight given to recent reviews.
LANDEN PETERSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gwen Moore
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Jul 25, 2026 -

Russ Darrow Metro Mazda responded

We’re delighted your experience buying the new Mazda CX-5 felt comfortable and tailored to your needs. Landen is glad to have worked with you to find the best fit. We look forward to assisting you again in the future. Jalen Moore jalen.moore@russdarrow.com

July 23, 2026

Very professional and friendly! Kept me informed. Pleasant experience that went quick. Loved his 'little Jesus' More

by ROCHELLE.BEHLING
Recommend Dealer
Yes
Employees Worked With
Don't remember his name in service
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Jul 23, 2026 -

Russ Darrow Metro Mazda responded

Thank you for sharing your experience. We’re delighted you felt well supported throughout your Mazda CX-50 service and that everything moved along smoothly. We appreciate that you enjoyed the extra personal touch and look forward to assisting you again. Jalen Moore jalen.moore@russdarrow.com

July 21, 2026

Victor was very professional, efficient and had exceptional communication skills. Would definitely recommend him again! More

by deammc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Perez-Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Jul 21, 2026 -

Russ Darrow Metro Mazda responded

Thank you for sharing your 5-star experience with Victor. We’re glad his efficiency and communication made your Mazda CX-30 service smooth. We appreciate your recommendation. Jalen Moore jalen.moore@russdarrow.com

July 18, 2026

Great customer service. Service performed in a reasonable timeframe. Quick and efficient scheduling process, no complaints. More

by Boldendarnell
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bruce Carrick
Print
Jul 18, 2026 -

Russ Darrow Metro Mazda responded

Bruce and our team are pleased to hear that scheduling and service for your Mazda CX-9 were fast and efficient. Thank you for sharing your feedback. Jalen Moore jalen.moore@russdarrow.com

July 17, 2026

The dealership was very fast and efficient and I really appreciate the great service. I've been coming to this dealership for a few years to get my car serviced and I'm always treated with such great kindn More

by ccrystal118
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bruce Carrick
Print
Jul 18, 2026 -

Russ Darrow Metro Mazda responded

Thank you for trusting us with your Mazda CX-9 over the years. We’re glad our team could provide fast, efficient service and treat you with care each time. We look forward to welcoming you back for your next visit. Jalen Moore jalen.moore@russdarrow.com

July 15, 2026

I had several concerns about my new vehicle that the service technician did not have the answers to. After I got home, I noticed that the paint on my car was chipped. They also did not put a new oil cha More

by boldirishlass21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victor Perez-Gonzales
2.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Jul 19, 2026 -

Russ Darrow Metro Mazda responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. If you don't mind reaching out to us directly, we would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Jalen Moore jalen.moore@russdarrow.com

July 15, 2026

I went in because the driver side done light wasn't turning on. Nick gave me a timeframe and pulled the car into the garage. I went to the waiting room and about ten minutes later he came in to get me. More

by ananda
Recommend Dealer
Yes
Employees Worked With
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Mudd
Print
Jul 15, 2026 -

Russ Darrow Metro Mazda responded

We’re glad Nick could address the driver side dome light in your Outlander PHEV so promptly and have it working again in about ten minutes. We appreciate you highlighting the clear timeframe and fast turnaround. Thanks for the five-star rating. Jalen Moore jalen.moore@russdarrow.com

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