Russ Darrow Metro Mazda

Great service, prices, people and all! Was very welcoming and considerate of my options I had to work with and got them met! Was very welcoming and considerate of my options I had to work with and got them met! More

They were great to work with. Everything was handled in a professional manner which made the experience much better. Everything was handled in a professional manner which made the experience much better. More

Had a great experience with Janea and Justin buying a new Mazda 3, would recommend them! Mazda 3, would recommend them! More

I love this dealership it's the best I've seen in my life people are great snacks great beverage great cleanest great and most of all service department great 10 out of 10 Bruce is the greatest I've been dea people are great snacks great beverage great cleanest great and most of all service department great 10 out of 10 Bruce is the greatest I've been dealing with him for many years he has not changed he's the most wonderful person I've ever kind of patient More

Well the car i bought came with a ton of scratches and dents that were not visible in the photos or in person unless you really look at the car up close. A headlight was burnt out. Dealership refused to f dents that were not visible in the photos or in person unless you really look at the car up close. A headlight was burnt out. Dealership refused to fix the scratches and dents claiming the car is as is. The car only has 42k miles and is 4 years old. You'd think they would do more for a customer spending over 30,000$. More

Working with this dealer was stressful and did not feel transparent. While we loved working with the sales consultant Robyn, I did not appreciate the sales tactics used by Justin the sales manager or Aleja transparent. While we loved working with the sales consultant Robyn, I did not appreciate the sales tactics used by Justin the sales manager or Alejandro the financing manager. They tried to give me an ultimatum to force me into financing so they could make money, and ended up taking a lower offer in cash anyways. Did not feel appreciated as a customer, despite the amount of money I was paying for a car off their lot. Walked away never wanting to do business there again because it was such an uncomfortable experience. Robyn was the only positive about working with them. More

They seemed to be understaffed and many people were not well-versed in the processes, and there was too much handing off from one person to another. Each employee was very kind and welcoming, but the level well-versed in the processes, and there was too much handing off from one person to another. Each employee was very kind and welcoming, but the level of knowledge and attention to detail is where they really struggled. What could have been a positive experience overall went south quickly due to lack of knowledge and experience example we were sent home after a very brief introduction to the technology on our vehicle with no license plate on the car it took over a week and a half for the dealership to make this right and required a return visit which was very inconvenient as we’re located in Racine. I had to teach the sales person how to install a license plate mounting bracket on the front of the vehicle and show them that the mounting bracket and fasteners were in the car with the rest of the dealer prep packages like the floor mats, etc. I went inside the dealership to see if someone could help him with some tools and when I came out, he had already screwed the license plate with no bracket directly into the bumper facia on the front of the car. I was in shock. The license plate was screwed into our 2025 CX 90 directly into the ABS bumper cap no bracket installed! He looked up and saw me holding the bracket he asked where did you get that and I said it came with the car it was in the back with all the other dealer prep items in the plastic bags. He then told me that he used the holes that were already there! I didn’t say you’re lying I simply said there were no holes in the bumper cover until now. He didn’t argue but attempted to install the mounting bracket at that point I had to instruct him how to mount it properly showing him the slight dimples in the bumper cover that are to be drilled to match the bracket. Also had to show him how to rotate the bracket in from the bottom so the lower bracket clips latch into the bumper cover for a flush correct fit. He didn’t argue and seemed to genuinely appreciate the instruction but I never thought such things would be part of the buying experience. I get the struggle with staffing, my team of mechanics is short 13 team members, but RD needs to do better to train the staff they have. More

The process was quick and painless, Janea was knowledgeable and quick. We’ll definitely be back for our next new vehicle. knowledgeable and quick. We’ll definitely be back for our next new vehicle. More

Ryan and the entire crew made me feel valued and important throughout the entire process. He wanted to make sure my needs were met instead of just trying to sell something. I would highly recommend important throughout the entire process. He wanted to make sure my needs were met instead of just trying to sell something. I would highly recommend asking for Ryan to help you find your next vehicle too. More

This was the most pleasant car-buying experience I’ve had to date. Everything went smooth, and there was zero pressure from any of the staff. A truly top-tier experience from start to finish. to date. Everything went smooth, and there was zero pressure from any of the staff. A truly top-tier experience from start to finish. More