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Russ Darrow Toyota of West Bend
West Bend, WI
1,172 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,172 reviews
January 17, 2026
Russ Darrow is awesome! Matthew and Cole were absolutely fantastic to work with. Extremely knowledgeable about the cars & trucks I was looking at, and the different paymen Matthew and Cole were absolutely fantastic to work with. Extremely knowledgeable about the cars & trucks I was looking at, and the different payment/financing options available. It was also cool to meet Mitch Darrow, the General Manager! More
by Joel Ongert
Verified Customer
January 15, 2026
I asked to have the cabin filter cover be put back on cuz I changed it and couldn't get it back on. We'll I don't think they even pulled mine out during video. They used a old one. The cover never got put on I changed it and couldn't get it back on. We'll I don't think they even pulled mine out during video. They used a old one. The cover never got put on More
by beckylimbach
January 14, 2026
Checking in was horrible. Took forever, customer confusion, and I was skipped twice. Other than that, it was as expected. Took forever, customer confusion, and I was skipped twice. Other than that, it was as expected. More
by jwhron
January 07, 2026
I had excellent service. They diagnosed the problem with my 2014 4 runner and I couldn't be happier. The issue was resolved. Hats off to the tech who repaired my vehicle!👍 They diagnosed the problem with my 2014 4 runner and I couldn't be happier. The issue was resolved. Hats off to the tech who repaired my vehicle!👍 More
by jvoit0928
Employees Worked With
Other Employees :
The tech that worked on my vehicle. Cannot recall his name. Certified pro!!!
January 06, 2026
Great experience. Quick service I live 40 miles away and continue to travel for service Quick service I live 40 miles away and continue to travel for service More
by jgeibl
January 02, 2026
I am very happy the service anytime I come to the office they are very helpful and they always help me when I have any questions they are very nice to answer and they call me back to remind me the appointme they are very helpful and they always help me when I have any questions they are very nice to answer and they call me back to remind me the appointment I am very appreciative More
by loringuyen63
Employees Worked With
December 31, 2025
Salesmen are courteous and helpful. Service members are friendly and do a wonderful job at answering all my questions. Russ Darrow is a great dealership. Service members are friendly and do a wonderful job at answering all my questions. Russ Darrow is a great dealership. More
by lynnkarenhill
December 29, 2025
Handled an unscheduled stop with great efficiency Timing was excellent and got me back to my daily activities without much wait was excellent and got me back to my daily activities without much wait More
by carlwegner48
December 28, 2025
Worked out a great deal on a 2025 Toyota rav 4. Everyone at the dealership were very friendly and helpful Everyone at the dealership were very friendly and helpful More
by DROSTFAM
