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Russ Darrow Toyota of West Bend
West Bend, WI
1,134 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,134 reviews
November 19, 2025
Arrived a few minutes early and they started my maintenance right away. Efficient and courteous as always! maintenance right away. Efficient and courteous as always! More
by Tniedermann78
Verified Customer
November 19, 2025
They were very kind, professional, and knowledgeable. The atmosphere made me feel that each employee enjoys working with each other and working there. A very cohesive group! The atmosphere made me feel that each employee enjoys working with each other and working there. A very cohesive group! More
by Barb_schlittler
November 18, 2025
To expensive pads rotators in rear clean an N adjust fronts just bought the vehicle in February used put 5000 miles on it. fronts just bought the vehicle in February used put 5000 miles on it. More
by SLKRUG
Employees Worked With
November 17, 2025
Great service, Friendly staff. Work done on time. Explained up coming service needs. Not pushy. Work done on time. Explained up coming service needs. Not pushy. More
by kim42below61
Employees Worked With
November 16, 2025
Had a bad battery in my car. They took care of it for me. Gave me a courtesy ride home. They took care of it for me. Gave me a courtesy ride home. More
by FUZZYBUTTERFLY2
November 16, 2025
Came in hoping to buy a car, having looked online to pick out what I wanted to see. Ashton answered all my questions clearly and seemed transparent during the dreaded pricing phase. Paid cash so that was str out what I wanted to see. Ashton answered all my questions clearly and seemed transparent during the dreaded pricing phase. Paid cash so that was straightforward. More
by no.origen
November 14, 2025
Very helpful and explained everything. Thank you I would recommend Russ Darrow to friends looking for service Thank you I would recommend Russ Darrow to friends looking for service More
by n9gov
November 11, 2025
Janessa in financing was awesome to work with. She was professional and listened to our needs. Mason, the sales rep, was not helpful. He seemed even irritated working with us. He would not wash th She was professional and listened to our needs. Mason, the sales rep, was not helpful. He seemed even irritated working with us. He would not wash the car, but tried pushing an expensive ceramic coating that required a wash. The Prius was nearly out of gas and he wouldn't fill the tank. We liked the dealership, but working with Mason not a good experience. We drove over 7 and a half hours to get there and thought we would be treated a little better. More
by CHADF0
November 09, 2025
Neven was nice to work with. Very friendly and personable. Did not pressure us to purchase extras that we weren’t interested in and went above and beyond to get us the best deal Very friendly and personable. Did not pressure us to purchase extras that we weren’t interested in and went above and beyond to get us the best deal possible. More
by Kayla H
November 09, 2025
Polite help. Informed customer of what was going on. I am 86 years old, and Jeremiah answered all my questions in a way I understood. Informed customer of what was going on. I am 86 years old, and Jeremiah answered all my questions in a way I understood. More
by BARBARAANN5417
Employees Worked With
