Russ Darrow Toyota of West Bend

Prompt,friendly,courteous, helpful, took time to hook phone up,had paperwork in order.made sure I was satisfied. phone up,had paperwork in order.made sure I was satisfied. More

Good follow thru with promised service. Above and beyond services. Excellent commications regarding the delay. Above and beyond services. Excellent commications regarding the delay. More

They have taken care of me and my family for years. Didn’t matter if I was an employee or now on the customer side, everything is always handled and done to a high standard. Parts, back shop, service a Didn’t matter if I was an employee or now on the customer side, everything is always handled and done to a high standard. Parts, back shop, service and in sales all operate in a manner most other businesses should. We are all ladies and gentlemen serving ladies and gentlemen…that should be an industry standard. More

All very friendly, didn't try to upsell or anything like that. Made a very fair trade in value for my vehicle. that. Made a very fair trade in value for my vehicle. More

My first visit to this dealership, and I was impressed with the service I received. I felt very confident in working with Keith McGinnis. The video was a nice addition to the inspection. I will return to with the service I received. I felt very confident in working with Keith McGinnis. The video was a nice addition to the inspection. I will return to this dealership. More

They did a great job of diagnosing what was wrong. I just can’t justify $713 for a wire to be fixed in my car. But I know it has to be fixed. I just hope nothing else goes wrong. I just can’t justify $713 for a wire to be fixed in my car. But I know it has to be fixed. I just hope nothing else goes wrong. More

Great experience buying my 2025 Tundra from Russ Darrow Toyota. Noah was honest and easy to work with - no games, no pressure. Heather kept everything organized and smooth from start to finish. Fair dea Toyota. Noah was honest and easy to work with - no games, no pressure. Heather kept everything organized and smooth from start to finish. Fair deal, great communication, and real professionalism. Highly recommend this team - I’ll be sending friends their way for sure. More

Online scheduling is unreliable. Scheduled for a day and time and received a text confirmation. Called the next day to ask to change the time and there was no record of my appt i ma Scheduled for a day and time and received a text confirmation. Called the next day to ask to change the time and there was no record of my appt i made online. Later, i received another text reminder for the non-existent appt.. More

They are very friendly and accommodating. We were done with our shopping about 40 minutes before appointment time. We were willing to wait but they said no come on in…with that said we were d We were done with our shopping about 40 minutes before appointment time. We were willing to wait but they said no come on in…with that said we were done about 15 minutes from scheduled time. Bring from out of town, appreciated the hospitality. More

They handled the recall on my car promptly and efficiently. I used the taxi service and the gentleman was courteous. efficiently. I used the taxi service and the gentleman was courteous. More