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Russ Darrow Toyota of West Bend

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.6
1,126 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
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2700 W Washington Street

West Bend, WI

53095

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Showing 1,126 reviews

November 09, 2025

Neven was nice to work with. Very friendly and personable. Did not pressure us to purchase extras that we weren’t interested in and went above and beyond to get us the best deal More

by Kayla H
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Neven Stojsavljevic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janessa Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Toyota of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

November 09, 2025

Polite help. Informed customer of what was going on. I am 86 years old, and Jeremiah answered all my questions in a way I understood. More

by BARBARAANN5417
Recommend Dealer
Yes
Employees Worked With
JEREMIAH PFLUGER
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2025 -

Russ Darrow Toyota of West Bend responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Toyota of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

November 08, 2025

They found leak from oil pan I was not aware of and fixed it under warranty. More

by Pats Review
Recommend Dealer
Yes
Employees Worked With
Nicholas
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Nov 08, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mitchell Darrow mitchell.darrow@russdarrow.com

November 07, 2025

Always friendly quick service. But I don’t appreciate it when my dash and ir screen are changed. More

by Marge6020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mcginnis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Toyota of West Bend. We look forward to having you as one of our valued customers for many more years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

November 07, 2025

Very responsive & courteous. Love the video of the vehicle during the actual service. My only disappointment was that the audio was not clear. More

by cstorck2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abigail Lundberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for choosing Russ Darrow Toyota of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mitchell Darrow mitchell.darrow@russdarrow.com

November 06, 2025

He was very helpful getting my car in for oil change and tire rotation. He kept me updated as there was a recall on my vehicle. Parts had to be ordered. Very impressed with this young man's professionalism More

by Jlynn610
Recommend Dealer
Yes
Employees Worked With
Seth
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Nov 06, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Toyota of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com

November 06, 2025

Cole and Ryan sold me two cars. Cole is a knowledable finace employee. He also knows his cars and is a great sales person More

by Cherylrn3
Recommend Dealer
Yes
Employees Worked With
Noah Luckiesh
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noah Luckiesh
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Nov 06, 2025 -

Russ Darrow Toyota of West Bend responded

Here at Russ Darrow Toyota of West Bend, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Mitchell Darrow mitchell.darrow@russdarrow.com

October 30, 2025

Fast service. Nick was very friendly. Went over everything they had checked over! Will be back. More

by SaraB
Recommend Dealer
Yes
Employees Worked With
Nick?
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Oct 30, 2025 -

Russ Darrow Toyota of West Bend responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Toyota of West Bend, we look forward to having you as a valued customer for many years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

October 27, 2025

Helpful in reviewing previous work & what needed to be done now. Courteous. Happy customer. More

by ruthhelen45
Recommend Dealer
Yes
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Oct 27, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mitchell Darrow mitchell.darrow@russdarrow.com

October 25, 2025

What a very pleasant experience. Everyone was very kind and knowledgeable. I would definitely recommend this dealership to others. Matt was great about answering my questions. I’m gr More

by batw3520
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Buettner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janessa Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you so much for choosing Russ Darrow Toyota of West Bend! Please let us know if we can be of any more assistance. Mitchell Darrow mitchell.darrow@russdarrow.com

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