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Russ Darrow Toyota of West Bend
West Bend, WI
988 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 988 reviews
June 19, 2025
Friendly, knowledgeable and courteous. Explain to the customer the work that has been done. Make sure you are satisfied with the results. Explain to the customer the work that has been done. Make sure you are satisfied with the results. More
by IDTVPAL
Verified CustomerEmployees Worked With
June 18, 2025
It was quick and easy to schedule a last minute appointment, and the customer service was outstanding in the service department. appointment, and the customer service was outstanding in the service department. More
by Alyssa
Employees Worked With
June 18, 2025
Very efficient - my car was done much quicker than with other dealerships. Abby was very helpful and knowledgeable. other dealerships. Abby was very helpful and knowledgeable. More
by GANDIASTEPHANIE
Employees Worked With
June 17, 2025
Keith was great & got me in right away to replace the rocker panel clips that were broke during my tire installation rocker panel clips that were broke during my tire installation More
by leah
Employees Worked With
June 17, 2025
Jeremiah was great! I don't know who Ryan was so hard to rate him personally. If he is the service tech tires were good but they loosened/broke my rocker panel I don't know who Ryan was so hard to rate him personally. If he is the service tech tires were good but they loosened/broke my rocker panel More
by leah
June 17, 2025
I wasn't expecting work to be done on the antennae without first talking to me. I was charged $100 labor to no outcome other than come back and spend another $400 with us without first talking to me. I was charged $100 labor to no outcome other than come back and spend another $400 with us More
by Rohin
June 15, 2025
Jeremiah was helpful in describing and assessing the service needs of our vehicle. Also, he was friendly and professional. service needs of our vehicle. Also, he was friendly and professional. More
by dpsfilmm
June 14, 2025
Very honest place. Work is videod and charges are explained. Ryan has helped me numerous times and he is a great worker who helps his co-workers. I met Jeremiah for the Work is videod and charges are explained. Ryan has helped me numerous times and he is a great worker who helps his co-workers. I met Jeremiah for the first time and he is very polite and has a calm and friendly demeanor. More
by barbpodbrscek
June 14, 2025
Nick was prompt, thorough and very pleasant to work with. He is a great service rep.! He is a great service rep.! More
by peonywi
Employees Worked With
June 12, 2025
Very helpful and prompt in the service department. Overall the dealership has provided us with quality vehicles and service. Overall the dealership has provided us with quality vehicles and service. More
by DIAMTMFL2328
