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Russ Darrow Toyota of West Bend
West Bend, WI
1,019 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,019 reviews
July 15, 2025
They promptly scheduled our appointment. They did the work we asked for without trying to sell us anything that was unnecessary. The work was completed in a timely fashion and at a reasona They did the work we asked for without trying to sell us anything that was unnecessary. The work was completed in a timely fashion and at a reasonable cost. More
by kdspellman
Verified CustomerEmployees Worked With
July 14, 2025
Service department was especially helpful and patient with all our questions and concerns. Well worth the 45 minute drive! with all our questions and concerns. Well worth the 45 minute drive! More
by bratzdennis9
July 12, 2025
I am extremely satisfied with the service I received. They got the vehicle that I wanted to see there from another one, checked it out, & worked with me to get the financing done. Will always recommend & They got the vehicle that I wanted to see there from another one, checked it out, & worked with me to get the financing done. Will always recommend & continue my business there! More
by hassd1982
Employees Worked With
July 12, 2025
Very courteous! Did all they could to help me. Rob called every time there was a change in my situation when dealing with insurance and the work on the vehicle. Did all they could to help me. Rob called every time there was a change in my situation when dealing with insurance and the work on the vehicle. More
by MIC39
July 11, 2025
Don't ever buy vehicle from this dealership they are horrible. We had 1 small problem with our new vehicle that had to get fixed they screwed it up and it turned into 4 problems. horrible. We had 1 small problem with our new vehicle that had to get fixed they screwed it up and it turned into 4 problems. More
by BOWS
July 11, 2025
Great experience. Friendly service and everything completed as requested. Would highly recommend Russ Darrow for service. Friendly service and everything completed as requested. Would highly recommend Russ Darrow for service. More
by tksanicki
Employees Worked With
July 10, 2025
They replaced my windowshield and recollaberated the necessary functions. Although I hadn't scheduled my oil change or tire rotation they were able to take care of so I wouldn't have to come back. All necessary functions. Although I hadn't scheduled my oil change or tire rotation they were able to take care of so I wouldn't have to come back. All were very friendly. They also offered a ride to my home and back to the dealership since this would take most of the day. More
by Ja
July 04, 2025
Prompt,friendly,courteous, helpful, took time to hook phone up,had paperwork in order.made sure I was satisfied. phone up,had paperwork in order.made sure I was satisfied. More
by wegenerruth
Employees Worked With
July 03, 2025
Good follow thru with promised service. Above and beyond services. Excellent commications regarding the delay. Above and beyond services. Excellent commications regarding the delay. More
by nedstorer
Employees Worked With
July 03, 2025
They have taken care of me and my family for years. Didn’t matter if I was an employee or now on the customer side, everything is always handled and done to a high standard. Parts, back shop, service a Didn’t matter if I was an employee or now on the customer side, everything is always handled and done to a high standard. Parts, back shop, service and in sales all operate in a manner most other businesses should. We are all ladies and gentlemen serving ladies and gentlemen…that should be an industry standard. More
by TIM.REITZ
Employees Worked With
Other Employees :
Chris G in the back shop is outstanding as well
