Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Russ Darrow Toyota of West Bend
West Bend, WI
934 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 934 reviews
May 03, 2025
Quick and easy. Had to see if car is leaking oil. Determined it might be a issue with the tech not possibly putting in enough oil on oil change Had to see if car is leaking oil. Determined it might be a issue with the tech not possibly putting in enough oil on oil change More
by SMITHMELANIE398
May 03, 2025
This was not good service for a oil change. The following morning, I had a puddle of oil on my garage floor. Went back to the Service Dept. and they deterimned the nut wasn't tightened at all The following morning, I had a puddle of oil on my garage floor. Went back to the Service Dept. and they deterimned the nut wasn't tightened at all. Not sure if they talked to the tech about it and no apology was offered. More
by wenzelk
Verified CustomerEmployees Worked With
May 03, 2025
Very efficient service. I was out of there within 1 hr.. as told. The staff in front by the waiting area were very friendly and polite. Very good experience. I was out of there within 1 hr.. as told. The staff in front by the waiting area were very friendly and polite. Very good experience. More
by pmeyer.kmhs
May 02, 2025
Everything went fine. They wanted to replace a filter, the car is only two years old? They wanted to replace a filter, the car is only two years old? More
by Robcle
May 01, 2025
The service staff is friendly and attentive. Also they don't try to sell me something I don't actually need. I'm very appreciative of that. Also they don't try to sell me something I don't actually need. I'm very appreciative of that. More
by leroy.schramm
April 29, 2025
They answered all of our questions and were very friendly. We have a very good relationship with the dealer. friendly. We have a very good relationship with the dealer. More
by rsandleback
Employees Worked With
April 28, 2025
All right No No ? ? No No No No ?? Nope ????? Nope ????? Nope ? No No No No ?? Nope ????? Nope ????? Nope More
by cheri3552
April 28, 2025
Noah was so patient answering my questions. Janessa explained the financial end of paperwork. It was as a stress free and fun experience! Janessa explained the financial end of paperwork. It was as a stress free and fun experience! More
by ADMINDELAFIELD
April 28, 2025
Service and sales technician were good to work with - challenge was with a key fab challenge was with a key fab More
by lparve
April 26, 2025
Promised me a loaner, but on the day of service was told none was available. none was available. More
by KARCHI50
Employees Worked With
