Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Russ Darrow Toyota of West Bend

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.6
1,349 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
Contact Dealership
View Awards

2700 W Washington Street

West Bend, WI

53095

Directions

By Type

Showing 1,349 reviews

July 19, 2026

Fast, Friendly and efficient The experience was smooth start to finish all techs were friendly More

by ROCHONFOX
Recommend Dealer
Yes
Print
Jul 19, 2026 -

Russ Darrow Toyota of West Bend responded

Thank you for the five-star review and for bringing in your Kia. We’re delighted the team provided fast, friendly, and efficient service from start to finish. Mitchell Darrow mitchell.darrow@russdarrow.com

July 19, 2026

Fast, Friendly and efficient The experience was smooth start to finish all techs were friendly More

by ROCHONFOX
Recommend Dealer
Yes
Print
Jul 19, 2026 -

Russ Darrow Toyota of West Bend responded

Thank you for noting the fast, friendly, and efficient service on your Kia Sportage. We look forward to assisting you again with any future vehicle needs. Mitchell Darrow mitchell.darrow@russdarrow.com

July 19, 2026

Heather went above and beyond to make the transaction as smooth and simple as possible! She took the time to show us all of the features and made sure we were fully happy with the car before we purchased it More

by TRK1145
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noah Luckiesh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Gagliano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janessa Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Jul 19, 2026 -

Russ Darrow Toyota of West Bend responded

It’s wonderful to hear that Heather made your purchase of a new Toyota so smooth and clear by taking time to review every feature. Your kind words mean a lot to Heather and our team. We look forward to welcoming you back when you’re ready for your next vehicle. Mitchell Darrow mitchell.darrow@russdarrow.com

July 19, 2026

Klinton was great to work with! Very friendly and prompt. Finance people also friendly and pleasant More

by kekker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noah Luckiesh
3.0
This rating includes all reviews, with more weight given to recent reviews.
Klinton Stoffel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janessa Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Jul 19, 2026 -

Russ Darrow Toyota of West Bend responded

Thank you for sharing your experience with Klinton and our finance department. We’re glad they were prompt and courteous throughout your purchase. Enjoy every mile in your Venza! Mitchell Darrow mitchell.darrow@russdarrow.com

July 19, 2026

Every thing went smoothly. Very friendly and efficient. Appreciated the phone call and text when done. More

by pamkretz1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Pastorelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Jul 19, 2026 -

Russ Darrow Toyota of West Bend responded

Thank you for sharing your feedback on your Toyota Highlander service. We’re glad Nicholas and the team provided friendly, efficient care and kept you informed by phone and text. We look forward to assisting you again. Mitchell Darrow mitchell.darrow@russdarrow.com

July 18, 2026

Did a test drive with the advisor. Was able to duplicate my concern however, tech and advisor were unable to duplicate. More

by Shreveracing99
Recommend Dealer
No
Employees Worked With
Michael
Print
Jul 22, 2026 -

Russ Darrow Toyota of West Bend responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you. Mitchell Darrow mitchell.darrow@russdarrow.com

July 18, 2026

Always get me in fast and efficiently great work done. every time. Service and sales team always pleasant and helpful. More

by calu1inwi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth A Tearney
5.0
This rating includes all reviews, with more weight given to recent reviews.
JEREMIAH PFLUGER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Pastorelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Jul 18, 2026 -

Russ Darrow Toyota of West Bend responded

We’re glad we can get your Tacoma in quickly and complete service efficiently. Our service and sales teams appreciate your kind words about their friendly, helpful support. Thank you for the 5-star rating and for trusting us with your Toyota. Mitchell Darrow mitchell.darrow@russdarrow.com

July 18, 2026

Made my appointment online, showed up and got my Tundra in immediately. Expected the usual need to replace all filters and wipers etc…impressed that the video update indicated no need to replace anything More

by PAISBET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember her name
Print
Jul 18, 2026 -

Russ Darrow Toyota of West Bend responded

We’re pleased the online booking led to a quick start for your Toyota Tundra and that our video inspection confirmed only an oil and filter change was needed. Thanks for trusting us with your service needs. Mitchell Darrow mitchell.darrow@russdarrow.com

July 17, 2026

In for my Toyota's 10K service. Kimberly S was courteous and helpful answering my questions. More

by Kriberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Schaefer
Print
Jul 17, 2026 -

Russ Darrow Toyota of West Bend responded

Thank you for bringing your Camry in for its 10,000-mile service. We’re pleased our team could answer your questions courteously and make the visit smooth. We look forward to caring for your Toyota again. Mitchell Darrow mitchell.darrow@russdarrow.com

July 16, 2026

Very professional and understanding! Got me in and out fast! Michael was a super good worker and made the sign in process feel very easy! More

by Bayden.a.wieck
Recommend Dealer
Yes
Employees Worked With
Michael
Print
Jul 19, 2026 -

Russ Darrow Toyota of West Bend responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Mitchell Darrow mitchell.darrow@russdarrow.com

1
2
3
4
...
135